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Every time I turn off Firefox it comes up in safe mode, and I then refresh it, it disables two extensions and removes the Dashlane extension.

  • 6 replies
  • 1 has this problem
  • 26 views
  • Last reply by FredMcD

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This has happened for the last few days. Not sure where to start with the problem. Am tired of reenabling and reinstalling every day.

All Replies (6)

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Hi, you could try this : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's(Win10) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 59.0.3 with a Full Version Installer

If still a issue make a new Profile to test :

Note fyi : Windows Spring Update out April 30th so back up stuff you want to save to another drive. https://www.windowscentral.com/microsoft-announces-windows-10-april-2018-update can get Media Creation Tool and update or wait.

Please let us know if this solved your issue or if need further assistance.

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OK, I will try it. Thank you!

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docpine said

Every time I turn off Firefox it comes up in safe mode, and I then refresh it

Why are you refreshing Firefox?

https://support.mozilla.org/en-US/kb/firefox-is-stuck-in-safe-mode

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Because after reading about safe mode it sounded as if my extensions wouldn't work in safe mode. So the only choice was to refresh if I wanted to use the extension. But perhaps not?

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Ya, the issue is why does it come up in Safe Mode so am hoping the uninstall reinstall will be the answer if not it is in your Profile. So have given you the links/tools to find out. Please let us know how it goes.

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https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.