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firefox crashes during use

  • 11 replies
  • 1 has this problem
  • 7 views
  • Last reply by rachelj

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During my time online I've been experiencing firefox not working. I keep getting timed out error message while a website is loading. I always have to restart my computer because I can't do anything. I have tried closing out and opening firefox again which doesn't work. I have uninstalled and reinstalled which didn't help. I have rebooted which still hasn't help. Resetting my wireless connection also hasn't helped. This has been going on for about a week and I'm getting tired of it. My online time in the evening is valuable to me and I hate wasting my time because firefox isn't working correctly. Any suggestions on what I can do so I don't have to reboot my computer multiple times?

All Replies (11)

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Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.140

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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Thank you for the reply. I have tried the crash report and there is nothing for unsubmitted reports. I have uninstalled the flash player which has helped so far. I'll know by the end of the time tonight if this problem has been solved.

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rachelj said

there is nothing for unsubmitted reports

What about 'Submitted' reports?

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Found something during my problem time. Again, today it "shutdown crash". Last night it worked beautifully.

https://crash-stats.mozilla.com/report/index/1556544d-8233-4d48-8c2b-548ed0180427

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bp-1556544d-8233-4d48-8c2b-548ed0180427 Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 25 related bug reports

igd10umd64.dll = intel graphics driver or used to handle the startup services of Immunet Virus Removal


ShutDownKill sometimes means the program is taking too long to close. Is this all the time, sometimes . . . . .

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2-3xs per day. It has already happened twice today. I'm usually on line for a couple hours per day. Every time this happens I have to restart my computer because I don't have an available web browser. This also cripples chrome, but my prefer browser is firefox.

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I called for more help.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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Note that report is a crash with CrashTime : Wed, Apr 18, 2018 12:27:06 GMT

See also:

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So today I was online two different times. First time I had no issues. Second time I started it in safe mode and I still had the same problem.