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firefox crashes during use

Posted

During my time online I've been experiencing firefox not working. I keep getting timed out error message while a website is loading. I always have to restart my computer because I can't do anything. I have tried closing out and opening firefox again which doesn't work. I have uninstalled and reinstalled which didn't help. I have rebooted which still hasn't help. Resetting my wireless connection also hasn't helped. This has been going on for about a week and I'm getting tired of it. My online time in the evening is valuable to me and I hate wasting my time because firefox isn't working correctly. Any suggestions on what I can do so I don't have to reboot my computer multiple times?

During my time online I've been experiencing firefox not working. I keep getting timed out error message while a website is loading. I always have to restart my computer because I can't do anything. I have tried closing out and opening firefox again which doesn't work. I have uninstalled and reinstalled which didn't help. I have rebooted which still hasn't help. Resetting my wireless connection also hasn't helped. This has been going on for about a week and I'm getting tired of it. My online time in the evening is valuable to me and I hate wasting my time because firefox isn't working correctly. Any suggestions on what I can do so I don't have to reboot my computer multiple times?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 28.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:59.0) Gecko/20100101 koTvlCTI-8 Firefox/59.0

More Information

FredMcD
  • Top 10 Contributor
4267 solutions 59835 answers

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.140

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player Version: '''Version 29.0.0.140 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
FredMcD
  • Top 10 Contributor
4267 solutions 59835 answers

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ------------ There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate. https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message https://support.mozilla.org/en-US/kb/connection-untrusted-error-message http://kb.mozillazine.org/Error_loading_websites
FredMcD
  • Top 10 Contributor
4267 solutions 59835 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Question owner

Thank you for the reply. I have tried the crash report and there is nothing for unsubmitted reports. I have uninstalled the flash player which has helped so far. I'll know by the end of the time tonight if this problem has been solved.

Thank you for the reply. I have tried the crash report and there is nothing for unsubmitted reports. I have uninstalled the flash player which has helped so far. I'll know by the end of the time tonight if this problem has been solved.
FredMcD
  • Top 10 Contributor
4267 solutions 59835 answers

rachelj said

there is nothing for unsubmitted reports

What about 'Submitted' reports?

''rachelj [[#answer-1105816|said]]'' <blockquote> there is nothing for unsubmitted reports </blockquote> What about 'Submitted' reports?

Question owner

Found something during my problem time. Again, today it "shutdown crash". Last night it worked beautifully.

https://crash-stats.mozilla.com/report/index/1556544d-8233-4d48-8c2b-548ed0180427

Found something during my problem time. Again, today it "shutdown crash". Last night it worked beautifully. https://crash-stats.mozilla.com/report/index/1556544d-8233-4d48-8c2b-548ed0180427
FredMcD
  • Top 10 Contributor
4267 solutions 59835 answers

bp-1556544d-8233-4d48-8c2b-548ed0180427 Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 25 related bug reports

igd10umd64.dll = intel graphics driver or used to handle the startup services of Immunet Virus Removal


ShutDownKill sometimes means the program is taking too long to close. Is this all the time, sometimes . . . . .

bp-1556544d-8233-4d48-8c2b-548ed0180427 Signature: IPCError-browser | ShutDownKill Attention Sumo's there are 25 related bug reports igd10umd64.dll = intel graphics driver or used to handle the startup services of Immunet Virus Removal -------------------- ShutDownKill sometimes means the program is taking too long to close. Is this all the time, sometimes . . . . .

Question owner

2-3xs per day. It has already happened twice today. I'm usually on line for a couple hours per day. Every time this happens I have to restart my computer because I don't have an available web browser. This also cripples chrome, but my prefer browser is firefox.

2-3xs per day. It has already happened twice today. I'm usually on line for a couple hours per day. Every time this happens I have to restart my computer because I don't have an available web browser. This also cripples chrome, but my prefer browser is firefox.
FredMcD
  • Top 10 Contributor
4267 solutions 59835 answers

I called for more help.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

I called for more help. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
cor-el
  • Top 10 Contributor
  • Moderator
17567 solutions 158892 answers

Note that report is a crash with CrashTime : Wed, Apr 18, 2018 12:27:06 GMT

See also:

Note that report is a crash with CrashTime : Wed, Apr 18, 2018 12:27:06 GMT See also: *https://support.mozilla.org/en-US/kb/Firefox+crashes

Question owner

So today I was online two different times. First time I had no issues. Second time I started it in safe mode and I still had the same problem.

So today I was online two different times. First time I had no issues. Second time I started it in safe mode and I still had the same problem.