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Firefox crashes during file selection when logged in with Solidworks PDM

Posted

Hi,

Whenever I attempt to upload a file or save as, the file selection dialog is immediately unresponsive, then Firefox crashes a few seconds later, and a dialog shows the options to "Debug" or "Close Program".

I'm pretty sure the problem is linked to Solidworks PDM*, because it only occurs when I'm logged in, and not when I'm logged out.

I realize that this isn't the most common piece of software, but I don't think that Firefox should should be crashing in this situation, as other browsers and applications don't crash when showing the file selection dialog.

There's nothing in about:crashes

There are two windows events associated with this, Error 1000 occurs first, then Error 1001 occurs about 2s later. Details below & attached.

Anything I can do to help get this fixed? (I have a workaround for the time being).

  • Solidworks PDM is a client-server Document management system that ties into the file system - the server location appears as a local folder, with extra controls when you're browsing inside it.

Event: 1000 Faulting application name: firefox.exe, version: 59.0.2.6656, time stamp: 0x5ab530a0 Faulting module name: ntdll.dll, version: 10.0.16299.248, time stamp: 0xeffc9126 Exception code: 0xc0000374 Fault offset: 0x00000000000f87bb Faulting process id: 0xd2c Faulting application start time: 0x01d3dc0c0bb261cc Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 9da60193-2bc6-4d44-8131-e2d6cdb09c38 Faulting package full name: Faulting package-relative application ID:

Event 1001 Fault bucket 2025005653160864709, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0

Problem signature: P1: firefox.exe P2: 59.0.2.6656 P3: 5ab530a0 P4: StackHash_6f69 P5: 10.0.16299.248 P6: effc9126 P7: c0000374 P8: PCH_A2_FROM_ntdll+0x00000000000A09D4 P9: P10:

Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2701.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2A9C.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2AAA.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2ACA.tmp.txt

These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_b31f70b6fea64cad207d762fb6cd9501642f6_982c94d3_49042fda

Analysis symbol: Rechecking for solution: 0 Report Id: 9da60193-2bc6-4d44-8131-e2d6cdb09c38 Report Status: 268435456 Hashed bucket: 82fc2dda153fb007ac1a43e9a0cfabc5

Hi, Whenever I attempt to upload a file or save as, the file selection dialog is immediately unresponsive, then Firefox crashes a few seconds later, and a dialog shows the options to "Debug" or "Close Program". I'm pretty sure the problem is linked to Solidworks PDM*, because it only occurs when I'm logged in, and not when I'm logged out. I realize that this isn't the most common piece of software, but I don't think that Firefox should should be crashing in this situation, as other browsers and applications don't crash when showing the file selection dialog. There's nothing in about:crashes There are two windows events associated with this, Error 1000 occurs first, then Error 1001 occurs about 2s later. Details below & attached. Anything I can do to help get this fixed? (I have a workaround for the time being). *Solidworks PDM is a client-server Document management system that ties into the file system - the server location appears as a local folder, with extra controls when you're browsing inside it. Event: 1000 Faulting application name: firefox.exe, version: 59.0.2.6656, time stamp: 0x5ab530a0 Faulting module name: ntdll.dll, version: 10.0.16299.248, time stamp: 0xeffc9126 Exception code: 0xc0000374 Fault offset: 0x00000000000f87bb Faulting process id: 0xd2c Faulting application start time: 0x01d3dc0c0bb261cc Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 9da60193-2bc6-4d44-8131-e2d6cdb09c38 Faulting package full name: Faulting package-relative application ID: Event 1001 Fault bucket 2025005653160864709, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: firefox.exe P2: 59.0.2.6656 P3: 5ab530a0 P4: StackHash_6f69 P5: 10.0.16299.248 P6: effc9126 P7: c0000374 P8: PCH_A2_FROM_ntdll+0x00000000000A09D4 P9: P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2701.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2A9C.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2AAA.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2ACA.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_b31f70b6fea64cad207d762fb6cd9501642f6_982c94d3_49042fda Analysis symbol: Rechecking for solution: 0 Report Id: 9da60193-2bc6-4d44-8131-e2d6cdb09c38 Report Status: 268435456 Hashed bucket: 82fc2dda153fb007ac1a43e9a0cfabc5
Attached screenshots

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.117 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4269 solutions 59866 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Question owner

As I said above, there's nothing in about:crashes. Image attached.

As I said above, there's nothing in about:crashes. Image attached.
FredMcD
  • Top 10 Contributor
4269 solutions 59866 answers

Then it may be a Windows crash.

Please describe in detail what you were doing and where (webpage).

No Personal Information Please !

Then it may be a Windows crash. Please describe in detail what you were doing and where (webpage). '''No Personal Information Please ! '''

Question owner

The crash occurs everytime the file/folder selection dialog appears:

  • Selecting a file for upload
  • Doing "Save Page As"
  • Right clicking on an image and choosing "Save Image As"

Solidworks PDM must be logged in for the crash to occur.

The windows error logs (in the original post) report this as a Firefox crash, and windows explorer doesn't crash while this happens. It's clearly linked to it, and to Solidworks PDM (which intercepts some file system calls when active). But this is a Firefox issue because a failure in this component shouldn't bring down the whole browser, and I haven't encountered any other software which crashes in similar situations.

The crash occurs everytime the file/folder selection dialog appears: * Selecting a file for upload * Doing "Save Page As" * Right clicking on an image and choosing "Save Image As" Solidworks PDM must be logged in for the crash to occur. The windows error logs (in the original post) report this as a Firefox crash, and windows explorer doesn't crash while this happens. It's clearly linked to it, and to Solidworks PDM (which intercepts some file system calls when active). But this is a Firefox issue because a failure in this component shouldn't bring down the whole browser, and I haven't encountered any other software which crashes in similar situations.
FredMcD
  • Top 10 Contributor
4269 solutions 59866 answers

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ---------------- Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Question owner

Thanks for all your help so far, and sorry for not getting back sooner. I've tried both of these things and still get the crashes.

There's no change when Firefox is started in safe mode.

When windows is in safe mode, the crash simply happens much faster - the "Firefox has stopped working" dialog doesn't appear, and program closes immediately after the file selection dialog appears.

Thanks for all your help so far, and sorry for not getting back sooner. I've tried both of these things and still get the crashes. There's no change when Firefox is started in safe mode. When windows is in safe mode, the crash simply happens much faster - the "Firefox has stopped working" dialog doesn't appear, and program closes immediately after the file selection dialog appears.