I did not receive a password reset at my E-mail address.
Please send me a password reset to the E-mail address given. I followed your instructions to do this. What's wrong?
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Modified by Chris Ilias
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- User Agent: Mozilla/5.0 (Windows NT 6.1; rv:59.0) Gecko/20100101 Firefox/59.0
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Hi David and FredMcD, I understand that the password reset email for your account never arrived in your inbox, I am happy to help.
I understand that you are encountering issues with signing in to your Firefox account. Please find the following scenarios that your account may be in and the next steps to take: You are not receiving a password reset email
- Please check your spam filters or your spam folder.
- Please try to access your email from the webmail client, not your email software.
- Are you having any trouble receiving mail from firstname.lastname@example.org ?
Can you tell me if there are any error messages that show up after you click on the reset password request in the Firefox Sync menu?
Once you reset the password, all previously synced data cannot be decrypted. So in the meantime, I would recommend making a backup of your local profile first and then creating a new Firefox account.
If there is still a problem, please feel free to reply to this thread and we can help you the best that we can.