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I did not receive a password reset at my E-mail address.

Posted

Please send me a password reset to the E-mail address given. I followed your instructions to do this. What's wrong?

David

[Personal information removed by moderator. Please read Forum rules and guidelines, thanks.]

Please send me a password reset to the E-mail address given. I followed your instructions to do this. What's wrong? David ''[Personal information removed by moderator. Please read [[Forum rules and guidelines]], thanks.]''

Modified by Chris Ilias

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  • Shockwave Flash 29.0 r0

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:59.0) Gecko/20100101 Firefox/59.0

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FredMcD
  • Top 10 Contributor
3774 solutions 52174 answers

Helpful Reply

Never post any personal information because an adware robot could find it, and start sending you all kinds of spam. This includes e-mail, phone, and home information.

Please remove that information from your post.


I called an administrator. Please wait

'''Never''' post any personal information because an adware robot could find it, and start sending you all kinds of spam. This includes e-mail, phone, and home information. Please remove that information from your post. -------------------- I called an administrator. Please wait
guigs
  • Administrator
  • Moderator
1070 solutions 11661 answers

Hi David and FredMcD, I understand that the password reset email for your account never arrived in your inbox, I am happy to help.

I understand that you are encountering issues with signing in to your Firefox account. Please find the following scenarios that your account may be in and the next steps to take: You are not receiving a password reset email

  1. Please check your spam filters or your spam folder.
  2. Please try to access your email from the webmail client, not your email software.
  3. Are you having any trouble receiving mail from accounts@firefox.com ?

Can you tell me if there are any error messages that show up after you click on the reset password request in the Firefox Sync menu?

Once you reset the password, all previously synced data cannot be decrypted. So in the meantime, I would recommend making a backup of your local profile first and then creating a new Firefox account.

If there is still a problem, please feel free to reply to this thread and we can help you the best that we can.

Hi David and FredMcD, I understand that the password reset email for your account never arrived in your inbox, I am happy to help. I understand that you are encountering issues with signing in to your Firefox account. Please find the following scenarios that your account may be in and the next steps to take: '''You are not receiving a password reset email''' #Please check your spam filters or your spam folder. #Please try to access your email from the webmail client, not your email software. #Are you having any trouble receiving mail from accounts@firefox.com ? Can you tell me if there are any error messages that show up after you click on the reset password request in the Firefox Sync menu? Once you reset the password, all previously synced data cannot be decrypted. So in the meantime, I would recommend making a [[Back up and restore information in Firefox profiles|backup]] of your local profile first and then creating a new Firefox account. '''If there is still a problem''', please feel free to reply to this thread and we can help you the best that we can.