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Firefox crashes when printing is requested.

Posted

This will always happen with the Epson TM-T20 printer after successfully printing approximately 40 receipts. After restarting Firefox the problem is repeated.

The printer driver is the latest version 5.09E of 2018-01-15 but the driver version does not affect this issue.

I have tested individual versions of Firefox with factory default settings. This problem first appeared in version 50.0b1. Firefox 49.0.2 and older work well with this printer.

Report ID: adb395a3-273d-41ee-a686-2d1530180419

Can you help me please?

This will always happen with the Epson TM-T20 printer after successfully printing approximately 40 receipts. After restarting Firefox the problem is repeated. The printer driver is the latest version 5.09E of 2018-01-15 but the driver version does not affect this issue. I have tested individual versions of Firefox with factory default settings. This problem first appeared in version 50.0b1. Firefox 49.0.2 and older work well with this printer. Report ID: adb395a3-273d-41ee-a686-2d1530180419 Can you help me please?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 29.0 r0

Application

  • User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:60.0) Gecko/20100101 Firefox/60.0

More Information

FredMcD
  • Top 10 Contributor
4246 solutions 59404 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Question owner

bp-0942a254-f0b8-402c-ba83-53d490180421 21.04.2018 17:50 bp-adb395a3-273d-41ee-a686-2d1530180419 19.04.2018 11:38 bp-4c044467-d345-42f7-b495-ea5890180415 15.04.2018 15:30 bp-b09d49f1-261f-4fc3-80bb-80d840180409 09.04.2018 16:41 bp-4687686f-d643-46b0-b0a8-4ccfd0180402 02.04.2018 14:42 bp-b423bae6-9944-4cb5-b029-155bb0180331 01.04.2018 0:48

...that's all from one computer. I have more computers with the same problem.

bp-0942a254-f0b8-402c-ba83-53d490180421 21.04.2018 17:50 bp-adb395a3-273d-41ee-a686-2d1530180419 19.04.2018 11:38 bp-4c044467-d345-42f7-b495-ea5890180415 15.04.2018 15:30 bp-b09d49f1-261f-4fc3-80bb-80d840180409 09.04.2018 16:41 bp-4687686f-d643-46b0-b0a8-4ccfd0180402 02.04.2018 14:42 bp-b423bae6-9944-4cb5-b029-155bb0180331 01.04.2018 0:48 ...that's all from one computer. I have more computers with the same problem.

Modified by cor-el

philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23424 answers

hi, can you check again with firefox 60.0b15 which is released next tuesday? it should contain a fix for the kinds of reports you've listed there: https://bugzilla.mozilla.org/show_bug.cgi?id=1452467

hi, can you check again with firefox 60.0b15 which is released next tuesday? it should contain a fix for the kinds of reports you've listed there: https://bugzilla.mozilla.org/show_bug.cgi?id=1452467

Question owner

Thank you. I will test it as soon as it is available for download.

Thank you. I will test it as soon as it is available for download.

Question owner

Problem is still here.

I have installed release 60.0b15 (on page About Firefox is 60.0b14 ???).

Now Firefox does not crash total. It gives me alert: printer error – an error occured while printing. Then the printer does not print anything. I have to restart Fireffox if I want to print something else.

Problem is still here. I have installed release 60.0b15 (on page About Firefox is 60.0b14 ???). Now Firefox does not crash total. It gives me alert: printer error – an error occured while printing. Then the printer does not print anything. I have to restart Fireffox if I want to print something else.
philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23424 answers

thank you, i think the best way forward then is to file a bug for the issue at bugzilla.mozilla.org so that it gets to the attention of the developers.

thank you, i think the best way forward then is to file a bug for the issue at bugzilla.mozilla.org so that it gets to the attention of the developers.

Question owner

Thank you. Before I file a bug at the bugzilla I did another test:

I created a simple web page containing only character 1 (no html tags). After 34 successful print requests the error message appeared. It seems that the problem is not in content of web pages but in count of print requests.

Thank you. Before I file a bug at the bugzilla I did another test: I created a simple web page containing only character 1 (no html tags). After 34 successful print requests the error message appeared. It seems that the problem is not in content of web pages but in count of print requests.
cor-el
  • Top 10 Contributor
  • Moderator
17475 solutions 157942 answers

These crash report are OOM (out-of-memory) reports where not enough contiguous free memory is available.

You can try to increase (double) the virtual memory.

Total Virtual Memory : 2,147,352,576 bytes (2.15 GB)
Available Virtual Memory : 220,590,080 bytes (220.59 MB)
Available Page File : 673,804,288 bytes (673.8 MB)
Available Physical Memory : 286,654,464 bytes (286.65 MB)
System Memory Use Percentage : 85
OOM Allocation Size : 1,162,839 bytes (1.16 MB)
These crash report are OOM (out-of-memory) reports where not enough contiguous free memory is available. You can try to increase (double) the virtual memory. <pre>Total Virtual Memory : 2,147,352,576 bytes (2.15 GB) Available Virtual Memory : 220,590,080 bytes (220.59 MB) Available Page File : 673,804,288 bytes (673.8 MB) Available Physical Memory : 286,654,464 bytes (286.65 MB) System Memory Use Percentage : 85 OOM Allocation Size : 1,162,839 bytes (1.16 MB)</pre>