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A 'redirecting' webpage is remembering login credentials that I cannot delete. tried clearing active logins, cache, cookies, etc.

Posted

When trying to use the watch ESPN service, I select spectrum as my provider and it attempts to go to the login portal, but is somehow automatically authenticated with an old, no longer valid account. I have cleared all active logins, cache, cookies, checked for saved passwords in settings, etc. How could firefox (or the webpage) be remembering my information?

When trying to use the watch ESPN service, I select spectrum as my provider and it attempts to go to the login portal, but is somehow automatically authenticated with an old, no longer valid account. I have cleared all active logins, cache, cookies, checked for saved passwords in settings, etc. How could firefox (or the webpage) be remembering my information?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 29.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0

More Information

Question owner

the webpage in question is: https://tve.spectrum.net/openam/SSOPOST/metaAlias/charter/idp
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

eparnold said

I have cleared all active logins, cache, cookies, checked for saved passwords in settings, etc

Clear the information for ESPN and spectrum.

''eparnold [[#question-1214548|said]]'' <blockquote> I have cleared all active logins, cache, cookies, checked for saved passwords in settings, etc </blockquote> Clear the information for ESPN and spectrum.

Question owner

FredMcD said

eparnold said
I have cleared all active logins, cache, cookies, checked for saved passwords in settings, etc

Clear the information for ESPN and spectrum.

Could you elaborate? How do I specifically target individual sites? Why would this be necessary if I've used the 'Everything' selection when clearing the same data from Clear Recent History?

''FredMcD [[#answer-1103045|said]]'' <blockquote> ''eparnold [[#question-1214548|said]]'' <blockquote> I have cleared all active logins, cache, cookies, checked for saved passwords in settings, etc </blockquote> Clear the information for ESPN and spectrum. </blockquote> Could you elaborate? How do I specifically target individual sites? Why would this be necessary if I've used the 'Everything' selection when clearing the same data from Clear Recent History?

Modified by eparnold

FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Clear the information for ESPN and spectrum.

* '''Cookies; ''' [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} Clear the information for ESPN and spectrum. * '''Cache; ''' [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link}

Question owner

As I said in the OP, I've done both of those things... several times in fact. It's not solving my issue

As I said in the OP, I've done both of those things... several times in fact. It's not solving my issue
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

I called for more help.

I called for more help.