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why am i getting this message: This version of Firefox is no longer supported. Please upgrade to asupported browser. Dismiss

Posted

I get this message each time I use Gmail from FireFox, but I just downloaded FireFox so it should be the latest version:

This version of Firefox is no longer supported. Please upgrade to asupported browser. Dismiss

I get this message each time I use Gmail from FireFox, but I just downloaded FireFox so it should be the latest version: This version of Firefox is no longer supported. Please upgrade to asupported browser. Dismiss

Chosen solution

Hi TBlack,

Your system details show that you have a very old Firefox version installed ....

As you're using plugins, you need the ESR version - you can downwload the latest Firefox ESR version (in your preferred language) from here :

https://www.mozilla.org/firefox/organizations/all/

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 15.6.30413
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NPWLPG
  • Picasa plugin
  • 5.1.50907.0
  • Skype Meetings App
  • Zoom launcher - 3.0.1

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0

More Information

Murphy 20 solutions 264 answers

Chosen Solution

Hi TBlack,

Your system details show that you have a very old Firefox version installed ....

As you're using plugins, you need the ESR version - you can downwload the latest Firefox ESR version (in your preferred language) from here :

https://www.mozilla.org/firefox/organizations/all/

Hi TBlack, Your system details show that you have a very old Firefox version installed .... As you're using plugins, you need the ESR version - you can downwload the latest Firefox ESR version (in your preferred language) from here : https://www.mozilla.org/firefox/organizations/all/
cor-el
  • Top 10 Contributor
  • Moderator
17334 solutions 156722 answers

If you aren't using plugins other than Flash then you can update to the regular Firefox version.

Why-do-Java-Silverlight-Adobe-Acrobat-and-other-plugins-no longer work.

If you aren't using plugins other than Flash then you can update to the regular Firefox version. *Help -> About Firefox *https://www.mozilla.org/en-US/firefox/all/ Why-do-Java-Silverlight-Adobe-Acrobat-and-other-plugins-no longer work. *https://support.mozilla.org/en-US/kb/npapi-plugins

Modified by cor-el

jscher2000
  • Top 10 Contributor
8568 solutions 70079 answers

Hi TBlack, where did you download from? For your security, please avoid unofficial download sites and always go through the software publisher's site (in this case, https://www.mozilla.org/).

Hi TBlack, where did you download from? For your security, please avoid unofficial download sites and always go through the software publisher's site (in this case, [https://www.mozilla.org/]).
Murphy 20 solutions 264 answers

cor-el said

If you aren't using plugins other than Flash then you can update to the regular Firefox version.

See the OP's system details .....

''cor-el [[#answer-1102501|said]]'' <blockquote> If you aren't using plugins other than Flash then you can update to the regular Firefox version. </blockquote> See the OP's system details .....
Murphy 20 solutions 264 answers

jscher2000 said

Hi TBlack, where did you download from? For your security, please avoid unofficial download sites and always go through the software publisher's site (in this case, https://www.mozilla.org/).

See my post, where I advised the OP to download from here :

https://www.mozilla.org/firefox/organizations/all/

''jscher2000 [[#answer-1102513|said]]'' <blockquote> Hi TBlack, where did you download from? For your security, please avoid unofficial download sites and always go through the software publisher's site (in this case, [https://www.mozilla.org/]). </blockquote> See my post, where I advised the OP to download from here : https://www.mozilla.org/firefox/organizations/all/
James
  • Moderator
1593 solutions 11223 answers

Just because there are bunch of various NPAPI Plugins installed on system (not in Firefox) and they have been detected by the old Firefox 43.0 does not mean the OP is actually even using some of them. Some of those Plugins are just extras that gets installed on system by related software. You can see where they are located in about:plugins

There is no Flash Player in details which is has been one of the most used of all NPAPI Plugins in last years.

And by ESR it has to be 32-bit Firefox 52 ESR for Windows as Win64 (64-bit for Windows) only allows the 64-bit Flash Player and Silverlight to run. The upcoming Firefox 60 ESR will only allow one NPAPI Plugin to run, the Flash Player Plugin from Adobe. Note the bottom of mentioned https://support.mozilla.org/en-US/kb/npapi-plugins article.

Just because there are bunch of various NPAPI Plugins installed on system (not in Firefox) and they have been detected by the old Firefox 43.0 does not mean the OP is actually even using some of them. Some of those Plugins are just extras that gets installed on system by related software. You can see where they are located in '''about:plugins''' There is no Flash Player in details which is has been one of the most used of all NPAPI Plugins in last years. And by ESR it has to be '''32-bit Firefox 52 ESR for Windows''' as Win64 (64-bit for Windows) only allows the 64-bit Flash Player and Silverlight to run. The upcoming Firefox '''60 ESR''' will only allow one NPAPI Plugin to run, the Flash Player Plugin from Adobe. Note the bottom of mentioned https://support.mozilla.org/en-US/kb/npapi-plugins article.

Modified by James

Murphy 20 solutions 264 answers

@ James :

I told the OP :

" As you're using plugins, you need the ESR version "

Up to the OP to say that he/she does not use those plugins (in which case I would have advised otherwise).

@ James : I told the OP : ''" As you're using plugins, you need the ESR version "'' Up to the OP to say that he/she does not use those plugins (in which case I would have advised otherwise).
James
  • Moderator
1593 solutions 11223 answers

Well as I noted you not only need the 52 ESR but also the 32-bit version for Windows version as the page lists both 32-bit and 64-bit (Win64) Firefox for Windows and the OP has 64-bit Windows.

Well as I noted you not only need the '''52''' ESR but also the '''32-bit version for Windows''' version as the page lists both 32-bit and 64-bit (Win64) Firefox for Windows and the OP has 64-bit Windows.