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Firefox crashes

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Firefox worked great for years on my mid 2010 Macbook Pro. And then out of the blue, it continually crashes to the point of not being able to send the crash report. No recent software updates. I'm posting the report below.

Safari Version 10.1.2 (10603.3.8) BuildID: 20180206200532 CrashTime: 1522427354 Email: createawarenesstoday@gmail.com FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1519005915 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 67 StartupCrash: 1 StartupTime: 1522427353 ThreadIdNameMapping: 9:"Gecko_IOThread",9:"Timer",10:"Socket Thread",11:"JS Watchdog",21:"BGReadURLs",22:"Hang Monitor",23:"StreamTrans #1",24:"Cache2 I/O",25:"Cookie", Throttleable: 1 UptimeTS: .56697786 Vendor: Mozilla Version: 58.0.2

This report also contains technical information about the state of the application when it crashed.

Firefox worked great for years on my mid 2010 Macbook Pro. And then out of the blue, it continually crashes to the point of not being able to send the crash report. No recent software updates. I'm posting the report below. Safari Version 10.1.2 (10603.3.8) BuildID: 20180206200532 CrashTime: 1522427354 Email: createawarenesstoday@gmail.com FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1519005915 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 67 StartupCrash: 1 StartupTime: 1522427353 ThreadIdNameMapping: 9:"Gecko_IOThread",9:"Timer",10:"Socket Thread",11:"JS Watchdog",21:"BGReadURLs",22:"Hang Monitor",23:"StreamTrans #1",24:"Cache2 I/O",25:"Cookie", Throttleable: 1 UptimeTS: .56697786 Vendor: Mozilla Version: 58.0.2 This report also contains technical information about the state of the application when it crashed.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/603.3.8 (KHTML, like Gecko) Version/10.1.2 Safari/603.3.8

More Information

FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

Helpful Reply

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>. '''Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser / explorer on your computer. '''Note:''' You may have to enable '''Show Hidden''' '''Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted Copy the most recent '''5-7 File Names''' in the folder. Post the information in the reply box.

Question owner

bp-a8ce7052-6241-47b9-b2cd-1735a0180330.txt bp-adda00f1-fc82-4fb4-b5cc-322b01180323.txt bp-b4b32f91-dc0f-4606-9721-529e81180328.txt bp-ba8c035c-8c60-4cec-b67a-876a20180402.txt bp-cae9c73a-2d97-4a8c-87cc-61df60180416.txt bp-d63780e0-7aff-4ac4-8b48-c3bac0180328.txt bp-e9945239-2a1f-4aa6-b8d7-7fc0a0180416.txt bp-edc4ed25-0039-475e-bbf1-977382151008.txt bp-fa78e5c7-5ec4-478c-832b-ff0d70180416.txt

bp-a8ce7052-6241-47b9-b2cd-1735a0180330.txt bp-adda00f1-fc82-4fb4-b5cc-322b01180323.txt bp-b4b32f91-dc0f-4606-9721-529e81180328.txt bp-ba8c035c-8c60-4cec-b67a-876a20180402.txt bp-cae9c73a-2d97-4a8c-87cc-61df60180416.txt bp-d63780e0-7aff-4ac4-8b48-c3bac0180328.txt bp-e9945239-2a1f-4aa6-b8d7-7fc0a0180416.txt bp-edc4ed25-0039-475e-bbf1-977382151008.txt bp-fa78e5c7-5ec4-478c-832b-ff0d70180416.txt
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

Product Firefox Release Channel release Version 58.0.2 Build ID 20180206200532 OS OS X 10.10 OS Version 10.10.5 14F2511

bp-a8ce7052-6241-47b9-b2cd-1735a0180330 bp-ba8c035c-8c60-4cec-b67a-876a20180402

Signature: nsTSubstring<T>::Assign

This is for Sumo's Related Bugs 1419432 RESOLVED WORKSFORME Crashes at 0x100 (Mac, Linux) or 0x10101 (Windows) in strlen | nsTSubString<char>::Assign | ContentProcess::Init reading past end of mozilla::dom::ContentPrefs::gInitPrefs

1407751 You are not authorized to access bug 1407751 ++++++++++++++++++++++++++++++++++++++++++++++++ bp-adda00f1-fc82-4fb4-b5cc-322b01180323 Signature: nsDOMWindowUtils::GetVisitedDependentComputedStyle +++++++++++++++++++++++++++++++++++++++++++++++++ bp-b4b32f91-dc0f-4606-9721-529e81180328 Signature: nsTSubstring<T>::SetCapacity

Product Firefox Release Channel release Version 58.0.2 Build ID 20180206200532 OS OS X 10.10 OS Version 10.10.5 14F2511 bp-a8ce7052-6241-47b9-b2cd-1735a0180330 bp-ba8c035c-8c60-4cec-b67a-876a20180402 Signature: nsTSubstring<T>::Assign This is for Sumo's Related Bugs 1419432 RESOLVED WORKSFORME Crashes at 0x100 (Mac, Linux) or 0x10101 (Windows) in strlen | nsTSubString<char>::Assign | ContentProcess::Init reading past end of mozilla::dom::ContentPrefs::gInitPrefs 1407751 You are not authorized to access bug 1407751 ++++++++++++++++++++++++++++++++++++++++++++++++ bp-adda00f1-fc82-4fb4-b5cc-322b01180323 Signature: nsDOMWindowUtils::GetVisitedDependentComputedStyle +++++++++++++++++++++++++++++++++++++++++++++++++ bp-b4b32f91-dc0f-4606-9721-529e81180328 Signature: nsTSubstring<T>::SetCapacity
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia