Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

i really love firefox but when i updated it, my downloads just stop and it says Failed.

more options

it seems as if this problem only occurs when i am downloading videos and this is really frustrating as i have to retry many times(like 8-15 times) before the download finishes. also the download would have reached 97% or so. just imagne if i am downloading a movie. please help

All Replies (1)

more options

Hi, this seems to work well with Win10, is about 7mins : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 59.0.2 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.