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I can't login to my FEDEX account since the last firefox update. I can open up the website but after I input my login crodentials the website never comes back.

Posted

I can use internet explore and Google chrome but I can't login to my FedEx account anymore since the latest updates. I need that to print my shipping labels for package returns for my job. This is an emergency I have a short window to return parts back for repair.

Thanks,

Nat Ford

I can use internet explore and Google chrome but I can't login to my FedEx account anymore since the latest updates. I need that to print my shipping labels for package returns for my job. This is an emergency I have a short window to return parts back for repair. Thanks, Nat Ford

Additional System Details

Installed Plug-ins

  • Shockwave Flash 29.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:60.0) Gecko/20100101 Firefox/60.0

More Information

FredMcD
  • Top 10 Contributor
4229 solutions 59021 answers

Contact FedEx and let them know.

Is the problem just with Firefox or other browsers also? What happens when you try to log in? Error messages?

Contact FedEx and let them know. Is the problem just with Firefox or other browsers also? What happens when you try to log in? Error messages?

Question owner

The page never loads after I put in my login information the screen stays blank. As far as I can tell it is only affecting my FEDEX account.

The page never loads after I put in my login information the screen stays blank. As far as I can tell it is only affecting my FEDEX account.
FredMcD
  • Top 10 Contributor
4229 solutions 59021 answers

And have you tried other browsers?

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

And have you tried other browsers? Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? --------------- One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: [https://support.mozilla.org/en-US/kb/tracking-protection Tracking Protection] {web link}

Question owner

Window explore and google chrome works okay and I don't have that security shield next to the green lock on the URL only an (i) next to the green lock

Window explore and google chrome works okay and I don't have that security shield next to the green lock on the URL only an (i) next to the green lock
cor-el
  • Top 10 Contributor
  • Moderator
17422 solutions 157424 answers

Firefox 42+ has a Tracking Protection feature that is enabled by default in Private Browsing mode. Firefox shows a shield icon at the left end of the location/address bar in case content is blocked by Tracking Protection.

  • click the shield icon for more information and possibly disable the protection
  • check the Web Console for more detail about what content is blocked
Firefox 42+ has a Tracking Protection feature that is enabled by default in Private Browsing mode. Firefox shows a shield icon at the left end of the location/address bar in case content is blocked by Tracking Protection. *click the shield icon for more information and possibly disable the protection *check the Web Console for more detail about what content is blocked *https://support.mozilla.org/en-US/kb/tracking-protection-firefox *https://support.mozilla.org/en-US/kb/control-center-site-privacy-and-security-firefox