Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

why everytime my PC restarts Firefox reinstalls and erase all my saved sites in my favorite neither will let m e export them so I lose them

  • 2 replies
  • 1 has this problem
  • 13 views
  • Last reply by FredMcD

more options

having BSOD for kernel mode trap and each time i try a fix which may take consecutive restart Fire fox come back up has been reinstalled and erase all my saved sites in my favorite neither will let m e export them so I lose them. I do school research and this is a constant set back

having BSOD for kernel mode trap and each time i try a fix which may take consecutive restart Fire fox come back up has been reinstalled and erase all my saved sites in my favorite neither will let m e export them so I lose them. I do school research and this is a constant set back

All Replies (2)

more options

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.113

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

Before we get started on the problem, let's make sure your system is clean.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.