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No login drop down menu in firefox 59.0.2

  • 6 replies
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

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When access "www.scanhealthplan.com" website, I click the "LOG IN" button (on the top of the page) to get the drop down menu to enter my ID and password. However, If I restarted the FireFox in safe mode with all add-on disable, I get the drop down menu when access the same website. Following is my FireFox info: Application Basics Name Firefox Version 59.0.2 Build ID 20180323154952 Update History Show Update History Update Channel release User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:59.0) Gecko/20100101 Firefox/59.0 OS Darwin 16.7.0 Profile Folder Show in Finder /Users/xxx/Library/Application Support/Firefox/Profiles/vkk4gnz7.default Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Multiprocess Windows 1/1 (Enabled by default) Web Content Processes 4/4 Stylo content = true (enabled by default), chrome = false (disabled by default) Google Key Found Mozilla Location Service Key Found Safe Mode false Profiles about:profiles Crash Reports for the Last 3 Days Report ID Submitted

All Crash Reports This application has not been configured to display crash reports. Firefox Features Name Version ID Activity Stream 2018.02.17.0026-173e2795 activity-stream@mozilla.org Application Update Service Helper 2.0 aushelper@mozilla.org Firefox Screenshots 25.0.0 screenshots@mozilla.org Follow-on Search Telemetry 0.9.6 followonsearch@mozilla.com Form Autofill 1.0 formautofill@mozilla.org Photon onboarding 1.0 onboarding@mozilla.org Pocket 1.0.5 firefox@getpocket.com Shield Recipe Client 80 shield-recipe-client@mozilla.org Web Compat 1.1 webcompat@mozilla.org Extensions Name Version Enabled ID uBlock Origin 1.15.18 true uBlock0@raymondhill.net Adobe Acrobat - Create PDF 1.2 false web2pdfextension@web2pdf.adobedotcom Graphics Features Compositing OpenGL Asynchronous Pan/Zoom wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info CGL WebGL 1 Driver Renderer ATI Technologies Inc. -- ATI Radeon HD 4670 OpenGL Engine WebGL 1 Driver Version 3.3 ATI-10.2.37 WebGL 1 Driver Extensions GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shading_language_include GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_vertex_type_2_10_10_10_rev GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier WebGL 1 Extensions ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info - WebGL 2 Driver Renderer WebGL creation failed:

  • WebGL 2 requires support for the following features:
 transform_feedback2
  • Exhausted GL driver options.

WebGL 2 Driver Version - WebGL 2 Driver Extensions - WebGL 2 Extensions - Off Main Thread Painting Enabled true

GPU #1 Active Yes Vendor ID 0x1002 Device ID 0x9488 Diagnostics AzureCanvasAccelerated 1 AzureCanvasBackend skia AzureContentBackend skia AzureFallbackCanvasBackend none TileHeight 512 TileWidth 512 Decision Log WEBRENDER opt-in by default: WebRender is an opt-in feature unavailable by runtime: Build doesn't include WebRender Media Audio Backend audiounit Max Channels 2 Preferred Channel Layout stereo Preferred Sample Rate 44100 Output Devices Name Group Vendor State Preferred Format Channels Rate Latency Internal Speakers AppleHDAEngineOutput:1B,0,1,2:0 Apple Inc. Enabled All default: F32LE, support: S16LE S16BE F32LE F32BE 2 default: 44100, support: 44100 - 96000 126 - 4208 Input Devices Name Group Vendor State Preferred Format Channels Rate Latency Internal Microphone AppleHDAEngineInput:1B,0,1,0:1 Apple Inc. Enabled All default: F32LE, support: S16LE S16BE F32LE F32BE 2 default: 44100, support: 8000 - 96000 117 - 2407 Line In AppleHDAEngineInput:1B,0,1,1:2 Apple Inc. Enabled None default: F32LE, support: S16LE S16BE F32LE F32BE 2 default: 44100, support: 8000 - 96000 117 - 2407 Important Modified Preferences Name Value accessibility.blockautorefresh true accessibility.typeaheadfind true accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.smart_size.first_run false browser.cache.frecency_experiment 3 browser.download.useDownloadDir false browser.places.smartBookmarksVersion 8 browser.privatebrowsing.autostart true browser.startup.homepage_override.buildID 20180323154952 browser.startup.homepage_override.mstone 59.0.2 browser.tabs.drawInTitlebar false browser.tabs.remote.autostart.2 true browser.urlbar.daysBeforeHidingSuggestionsPrompt 3 browser.urlbar.lastSuggestionsPromptDate 20160915 dom.apps.reset-permissions true dom.forms.autocomplete.formautofill true dom.ipc.processCount.web 4 extensions.lastAppVersion 59.0.2 font.internaluseonly.changed true font.minimum-size.x-western 14 font.size.fixed.x-western 15 font.size.variable.x-western 15 gfx.blacklist.direct2d.failureid FEATURE_FAILURE_DL_BLACKLIST_g144 gfx.blacklist.layers.direct3d9.failureid FEATURE_FAILURE_DL_BLACKLIST_g150 media.benchmark.vp9.fps 107 media.benchmark.vp9.versioncheck 2 media.gmp-gmpopenh264.abi x86_64-gcc3 media.gmp-gmpopenh264.lastUpdate 1510336500 media.gmp-gmpopenh264.version 1.7.1 media.gmp-manager.buildID 20180323154952 media.gmp-manager.lastCheck 1522282928 media.gmp-widevinecdm.abi x86_64-gcc3 media.gmp-widevinecdm.lastUpdate 1507307140 media.gmp-widevinecdm.version 1.4.8.1008 media.gmp.storage.version.observed 1 media.webrtc.debug.log_file /private/var/folders/xg/yw85036n6b38db4v4hgvh1lc0000gp/T/TemporaryItems/WebRTC.log network.cookie.cookieBehavior 3 network.cookie.lifetimePolicy 2 network.cookie.prefsMigrated true network.dns.disablePrefetch true network.http.speculative-parallel-limit 0 network.predictor.cleaned-up true network.predictor.enabled false network.prefetch-next false places.database.lastMaintenance 1522284039 places.history.expiration.transient_current_max_pages 104858 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true plugins.ctprollout.cohort test plugins.ctprollout.cohortSample 0.638421 print.print_bgcolor false print.print_bgimages false print.print_duplex -437918235 print.print_evenpages true print.print_in_color true print.print_margin_bottom 0.5 print.print_margin_left 0.5 print.print_margin_right 0.5 print.print_margin_top 0.5 print.print_oddpages true print.print_orientation 0 print.print_page_delay 50 print.print_paper_data 0 print.print_paper_height 11.00 print.print_paper_name

print.print_paper_size_unit 0 print.print_paper_width 8.50 print.print_resolution -437918235 print.print_reversed false print.print_scaling 1.00 print.print_shrink_to_fit true print.print_to_file false print.print_unwriteable_margin_bottom 56 print.print_unwriteable_margin_left 25 print.print_unwriteable_margin_right 25 print.print_unwriteable_margin_top 25 print.printer__.print_bgcolor false print.printer__.print_bgimages false print.printer__.print_duplex -437918235 print.printer__.print_edge_bottom 0 print.printer__.print_edge_left 0 print.printer__.print_edge_right 0 print.printer__.print_edge_top 0 print.printer__.print_evenpages true print.printer__.print_footercenter

print.printer__.print_footerleft &PT print.printer__.print_footerright &D print.printer__.print_headercenter

print.printer__.print_headerleft &T print.printer__.print_headerright &U print.printer__.print_in_color true print.printer__.print_margin_bottom 0.5 print.printer__.print_margin_left 0.5 print.printer__.print_margin_right 0.5 print.printer__.print_margin_top 0.5 print.printer__.print_oddpages true print.printer__.print_orientation 0 print.printer__.print_page_delay 50 print.printer__.print_paper_data 0 print.printer__.print_paper_height 11.00 print.printer__.print_paper_name na-letter print.printer__.print_paper_size_unit 0 print.printer__.print_paper_width 8.50 print.printer__.print_resolution -437918235 print.printer__.print_reversed false print.printer__.print_scaling 1.00 print.printer__.print_shrink_to_fit true print.printer__.print_to_file false print.printer__.print_unwriteable_margin_bottom 56 print.printer__.print_unwriteable_margin_left 25 print.printer__.print_unwriteable_margin_right 25 print.printer__.print_unwriteable_margin_top 25

When access "www.scanhealthplan.com" website, I click the "LOG IN" button (on the top of the page) to get the drop down menu to enter my ID and password. However, If I restarted the FireFox in safe mode with all add-on disable, I get the drop down menu when access the same website. Following is my FireFox info: Application Basics Name Firefox Version 59.0.2 Build ID 20180323154952 Update History Show Update History Update Channel release User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:59.0) Gecko/20100101 Firefox/59.0 OS Darwin 16.7.0 Profile Folder Show in Finder /Users/xxx/Library/Application Support/Firefox/Profiles/vkk4gnz7.default Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Multiprocess Windows 1/1 (Enabled by default) Web Content Processes 4/4 Stylo content = true (enabled by default), chrome = false (disabled by default) Google Key Found Mozilla Location Service Key Found Safe Mode false Profiles about:profiles Crash Reports for the Last 3 Days Report ID Submitted All Crash Reports This application has not been configured to display crash reports. Firefox Features Name Version ID Activity Stream 2018.02.17.0026-173e2795 activity-stream@mozilla.org Application Update Service Helper 2.0 aushelper@mozilla.org Firefox Screenshots 25.0.0 screenshots@mozilla.org Follow-on Search Telemetry 0.9.6 followonsearch@mozilla.com Form Autofill 1.0 formautofill@mozilla.org Photon onboarding 1.0 onboarding@mozilla.org Pocket 1.0.5 firefox@getpocket.com Shield Recipe Client 80 shield-recipe-client@mozilla.org Web Compat 1.1 webcompat@mozilla.org Extensions Name Version Enabled ID uBlock Origin 1.15.18 true uBlock0@raymondhill.net Adobe Acrobat - Create PDF 1.2 false web2pdfextension@web2pdf.adobedotcom Graphics Features Compositing OpenGL Asynchronous Pan/Zoom wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info CGL WebGL 1 Driver Renderer ATI Technologies Inc. -- ATI Radeon HD 4670 OpenGL Engine WebGL 1 Driver Version 3.3 ATI-10.2.37 WebGL 1 Driver Extensions GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shading_language_include GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_vertex_type_2_10_10_10_rev GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier WebGL 1 Extensions ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info - WebGL 2 Driver Renderer WebGL creation failed: * WebGL 2 requires support for the following features: transform_feedback2 * Exhausted GL driver options. WebGL 2 Driver Version - WebGL 2 Driver Extensions - WebGL 2 Extensions - Off Main Thread Painting Enabled true GPU #1 Active Yes Vendor ID 0x1002 Device ID 0x9488 Diagnostics AzureCanvasAccelerated 1 AzureCanvasBackend skia AzureContentBackend skia AzureFallbackCanvasBackend none TileHeight 512 TileWidth 512 Decision Log WEBRENDER opt-in by default: WebRender is an opt-in feature unavailable by runtime: Build doesn't include WebRender Media Audio Backend audiounit Max Channels 2 Preferred Channel Layout stereo Preferred Sample Rate 44100 Output Devices Name Group Vendor State Preferred Format Channels Rate Latency Internal Speakers AppleHDAEngineOutput:1B,0,1,2:0 Apple Inc. Enabled All default: F32LE, support: S16LE S16BE F32LE F32BE 2 default: 44100, support: 44100 - 96000 126 - 4208 Input Devices Name Group Vendor State Preferred Format Channels Rate Latency Internal Microphone AppleHDAEngineInput:1B,0,1,0:1 Apple Inc. Enabled All default: F32LE, support: S16LE S16BE F32LE F32BE 2 default: 44100, support: 8000 - 96000 117 - 2407 Line In AppleHDAEngineInput:1B,0,1,1:2 Apple Inc. Enabled None default: F32LE, support: S16LE S16BE F32LE F32BE 2 default: 44100, support: 8000 - 96000 117 - 2407 Important Modified Preferences Name Value accessibility.blockautorefresh true accessibility.typeaheadfind true accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.smart_size.first_run false browser.cache.frecency_experiment 3 browser.download.useDownloadDir false browser.places.smartBookmarksVersion 8 browser.privatebrowsing.autostart true browser.startup.homepage_override.buildID 20180323154952 browser.startup.homepage_override.mstone 59.0.2 browser.tabs.drawInTitlebar false browser.tabs.remote.autostart.2 true browser.urlbar.daysBeforeHidingSuggestionsPrompt 3 browser.urlbar.lastSuggestionsPromptDate 20160915 dom.apps.reset-permissions true dom.forms.autocomplete.formautofill true dom.ipc.processCount.web 4 extensions.lastAppVersion 59.0.2 font.internaluseonly.changed true font.minimum-size.x-western 14 font.size.fixed.x-western 15 font.size.variable.x-western 15 gfx.blacklist.direct2d.failureid FEATURE_FAILURE_DL_BLACKLIST_g144 gfx.blacklist.layers.direct3d9.failureid FEATURE_FAILURE_DL_BLACKLIST_g150 media.benchmark.vp9.fps 107 media.benchmark.vp9.versioncheck 2 media.gmp-gmpopenh264.abi x86_64-gcc3 media.gmp-gmpopenh264.lastUpdate 1510336500 media.gmp-gmpopenh264.version 1.7.1 media.gmp-manager.buildID 20180323154952 media.gmp-manager.lastCheck 1522282928 media.gmp-widevinecdm.abi x86_64-gcc3 media.gmp-widevinecdm.lastUpdate 1507307140 media.gmp-widevinecdm.version 1.4.8.1008 media.gmp.storage.version.observed 1 media.webrtc.debug.log_file /private/var/folders/xg/yw85036n6b38db4v4hgvh1lc0000gp/T/TemporaryItems/WebRTC.log network.cookie.cookieBehavior 3 network.cookie.lifetimePolicy 2 network.cookie.prefsMigrated true network.dns.disablePrefetch true network.http.speculative-parallel-limit 0 network.predictor.cleaned-up true network.predictor.enabled false network.prefetch-next false places.database.lastMaintenance 1522284039 places.history.expiration.transient_current_max_pages 104858 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true plugins.ctprollout.cohort test plugins.ctprollout.cohortSample 0.638421 print.print_bgcolor false print.print_bgimages false print.print_duplex -437918235 print.print_evenpages true print.print_in_color true print.print_margin_bottom 0.5 print.print_margin_left 0.5 print.print_margin_right 0.5 print.print_margin_top 0.5 print.print_oddpages true print.print_orientation 0 print.print_page_delay 50 print.print_paper_data 0 print.print_paper_height 11.00 print.print_paper_name print.print_paper_size_unit 0 print.print_paper_width 8.50 print.print_resolution -437918235 print.print_reversed false print.print_scaling 1.00 print.print_shrink_to_fit true print.print_to_file false print.print_unwriteable_margin_bottom 56 print.print_unwriteable_margin_left 25 print.print_unwriteable_margin_right 25 print.print_unwriteable_margin_top 25 print.printer__.print_bgcolor false print.printer__.print_bgimages false print.printer__.print_duplex -437918235 print.printer__.print_edge_bottom 0 print.printer__.print_edge_left 0 print.printer__.print_edge_right 0 print.printer__.print_edge_top 0 print.printer__.print_evenpages true print.printer__.print_footercenter print.printer__.print_footerleft &PT print.printer__.print_footerright &D print.printer__.print_headercenter print.printer__.print_headerleft &T print.printer__.print_headerright &U print.printer__.print_in_color true print.printer__.print_margin_bottom 0.5 print.printer__.print_margin_left 0.5 print.printer__.print_margin_right 0.5 print.printer__.print_margin_top 0.5 print.printer__.print_oddpages true print.printer__.print_orientation 0 print.printer__.print_page_delay 50 print.printer__.print_paper_data 0 print.printer__.print_paper_height 11.00 print.printer__.print_paper_name na-letter print.printer__.print_paper_size_unit 0 print.printer__.print_paper_width 8.50 print.printer__.print_resolution -437918235 print.printer__.print_reversed false print.printer__.print_scaling 1.00 print.printer__.print_shrink_to_fit true print.printer__.print_to_file false print.printer__.print_unwriteable_margin_bottom 56 print.printer__.print_unwriteable_margin_left 25 print.printer__.print_unwriteable_margin_right 25 print.printer__.print_unwriteable_margin_top 25

Chosen solution

Apparently Tracking Protection is blocking some essential content. If you have Tracking Protection enabled then you need to check for the presence of the shield icon and if necessary disable the protection for the current page. Content blockers work with filter lists or in case of Tracking Protection all content from specific domains is blocked.

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All Replies (6)

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So try to switch off your AdBlock :) (Please don't tell you don't have it. I know you have.)

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I think I have identified the issue. However, I am not sure why only affect this site. Hope some senior or experienced or very technical person in the FireFox community could explain it.

Under the FireFox Preference (under Mac) > "Privacy & Security" > "History" > FireFox will use custom settings for FireFox" > select "Always use private browsing mode"

This will cause the "LOG-IN" drop down menu NOT to show up. Once I disable it (uncheck the box), the "LOG IN" drop down menu shows.

I always has this option selected since early versions of FireFox without issue. Why private mode failed this site?

PS: I never use scanhealthplan site before. This is my new health insurance. Thus, this issue might be there all along but I fail to notice before.

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Furthermore, if I enable "Always" for "Use Tracking Protection to block known Trackers" under "Tracking Protection" (under "Privacy & Security") will result the same issue.

The default of this option is "Only in private windows" when FireFox was first installed.

Should it be "Always" is better to protect all users?

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You always have to be aware of issues where Tracking Protection is blocking content and check if you see the shield icon at the left end of the location/address bar.

You can check the Web Console for more detail about what content is affected.

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If I restore the Tracking Protection to default that is "Only in private Windows", I still have the same issue as long as I use private browsing mode. Is private browsing mode = Tracking Protection "Always" on?

Because with Tracking Protection in default and uncheck "Always use private browsing mode" under "History", my issue is gone (or resolved).

Thank you.

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Chosen Solution

Apparently Tracking Protection is blocking some essential content. If you have Tracking Protection enabled then you need to check for the presence of the shield icon and if necessary disable the protection for the current page. Content blockers work with filter lists or in case of Tracking Protection all content from specific domains is blocked.