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kernel panic / "bluescreen" re: tcpip.sys when firefox is launched repeatedly or open for several hours

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  • 2 have this problem
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  • Last reply by Shadow110

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I support several users having this reoccurring problem (All Windows 10 w/ creators update, running webroot secureanywhere, but problem persists if webroot realtime protection + firewall is disabled)

Periodically when firefox is running, but usually immediately on the second or third time firefox is launched after the computer starts up, a kernel panic occurs with the reference mentioning tcpip.sys. Examining the minidump with bluescreenview shows ntoskrnl.sys involved as well.

I would not normally suspect this issue to be caused by firefox, but since switching the affected users to chrome or edge, not a single bluescreen has occurred. Out of curiosity I created a fresh firefox profile on one user's computer which had not bluescreened in days, launched firefox with the new profile, browsed to a website, closed firefox, launched it again, and immediately got another bluescreen referencing tcpip.sys.

The users' firefox profile folders are normally in shares on a fileserver (in "my documents" via folder redirection) but the issue persists with profiles stored locally, fresh profiles, "refresh firefox", updating to "quantum" beta, and creating a shortcut for the users that always starts firefox in safe mode.

The problem started roughly 2 weeks ago (week of march 12-16, reports were slow to come in) and all of the firefox installations have been kept up to date since then.

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I think this is where your issue is : webroot secureanywhere I would suggest checking into the appropriate Community forum as there are several listed : https://tinyurl.com/y9n454uc and check if others are having the issue.

If you have a bug, file a bug report. https://bugzilla.mozilla.org/ Bug Writing Guidelines : https://developer.mozilla.org/en-US/docs/Mozilla/QA/Bug_writing_guidelines