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trying to delete and reinstall firefox

Posted

received a phone message saying my contract with Microsoft needed renewal....Microsoft says scam...cannot connect with internet..advised by Microsoft to delete and reinstall firefox...when I try to delete get a message that firefox is already open and need to close it but am unable to enter firefox in order to close it...when I try to open firefox get spinning wheel which never finishes and doesn't open firefox

received a phone message saying my contract with Microsoft needed renewal....Microsoft says scam...cannot connect with internet..advised by Microsoft to delete and reinstall firefox...when I try to delete get a message that firefox is already open and need to close it but am unable to enter firefox in order to close it...when I try to open firefox get spinning wheel which never finishes and doesn't open firefox

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; LCTE; rv:11.0) like Gecko

More Information

christ1
  • Top 25 Contributor
2011 solutions 14560 answers

Is your question about Firefox for Android or Desktop Firefox?

Is your question about Firefox for Android or Desktop Firefox?

Question owner

laptop

laptop
christ1
  • Top 25 Contributor
2011 solutions 14560 answers

This is the Firefox for Android forum. Ask in the Desktop Firefox forum.

This is the Firefox for Android forum. Ask in the Desktop Firefox forum.