Hello, I have an alcatel Flame with OS FireFox operating system that was super ok, the problem is that I have a factory reset and since then I'm stuck in the opening screen and it's not doing anything else. I ask you very much to help me with this. Thank you in advance for your answer
Additional System Details
- User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.181 Safari/537.36
When the device is switched off, try holding down both the power and volume up button, then choose "wipe data/factory reset" or "wipe cache partition", then reboot. Please report back.
I have tried this option and there is no change. Thank you for your attention
Could you elaborate on "the problem is that I have a factory reset"? Did you perform the reset yourself, i.e. what caused it to happen, and how?
Also, are you familiar with connecting the device to a PC in order to flash it or perform any (adb or fastboot) commands? See this page for more info.