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Since the latest update (59.0.1) if you have Master Password set, Firefox can no longer access saved logins (not just my PC). Works fine with it disabled.

Posted

As per other people, the 'enter master password' box comes up when starting Firefox and can cause the whole thing to become unusable. However, the main issue appears to be that Saved Logins (both using them and saving them) has ceased working. If I remove the master password and restart Firefox, they are all available again. Master Password can be set and all is fine until I restart Firefox, whereupon they stop warking again. Same thing happening on my daughter's laptop which also just updated to 59.0.1.

As per other people, the 'enter master password' box comes up when starting Firefox and can cause the whole thing to become unusable. However, the main issue appears to be that Saved Logins (both using them and saving them) has ceased working. If I remove the master password and restart Firefox, they are all available again. Master Password can be set and all is fine until I restart Firefox, whereupon they stop warking again. Same thing happening on my daughter's laptop which also just updated to 59.0.1.

Chosen solution

This can happen if you have set Firefox to import the root certificates from the Windows certificate store. You can check this pref on the about:config page and toggle its value to false in case it is currently user set (bold).

  • security.enterprise_roots.enabled = false

If you use this feature to get the root certificate of your security software then see this article:

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17530 solutions 158511 answers

Chosen Solution

This can happen if you have set Firefox to import the root certificates from the Windows certificate store. You can check this pref on the about:config page and toggle its value to false in case it is currently user set (bold).

  • security.enterprise_roots.enabled = false

If you use this feature to get the root certificate of your security software then see this article:

This can happen if you have set Firefox to import the root certificates from the Windows certificate store. You can check this pref on the <b>about:config</b> page and toggle its value to false in case it is currently user set (bold). *security.enterprise_roots.enabled = false If you use this feature to get the root certificate of your security software then see this article: *https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER

Modified by cor-el

cor-el
  • Top 10 Contributor
  • Moderator
17530 solutions 158511 answers

What security software do you have?


  • bug 1427248 - security.enterprise_roots.enabled set to true causes password manager to "forget" all usernames & passwords

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)

What security software do you have? ---- *[https://bugzilla.mozilla.org/show_bug.cgi?id=1427248 bug 1427248] - security.enterprise_roots.enabled set to true causes password manager to "forget" all usernames & passwords (<i>please do not comment in bug reports<br>https://bugzilla.mozilla.org/page.cgi?id=etiquette.html</i>)

Question owner

The above fixes the issue. The 'security.enterprise_roots' was set upon Kaspersky's request to fix an earlier problem where Kaspersky was blocking access to all https sites. Seems to be OK now, though.

The above fixes the issue. The 'security.enterprise_roots' was set upon Kaspersky's request to fix an earlier problem where Kaspersky was blocking access to all https sites. Seems to be OK now, though.