Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot Use Firefox At All.

more options

I originally had an issue with going to www.booker.com. I cleared the cache, history, from all time, Refreshed Firefox, uninstalled and reinstalled, and now Firefox will not pull up any website.

HELP.

I originally had an issue with going to www.booker.com. I cleared the cache, history, from all time, Refreshed Firefox, uninstalled and reinstalled, and now Firefox will not pull up any website. HELP.

Chosen solution

Thanks for the report back. Kaspersky has some ability to inject its certificate into your Firefox settings, but that might only happen at startup or when Kaspersky checks in on your browsers. In past threads, some users have had to do the setup manually. Let us know if you need further assistance.

Read this answer in context 👍 0

All Replies (3)

more options

Hi leighnewby, what happens when you try to load a site? For example:

  • Error page: Unable to locate the server
  • Error page: Time out trying to connect to the server
  • Error page: Unable to make a secure connection
  • Firefox just sits there with a blank page
  • Something else?
more options

Error page: Unable to make a secure connection

This is what it was showing. I have since fixed the issue. We use Kaspersky and some of the settings were causing the websites not to load.

WHEW.

more options

Chosen Solution

Thanks for the report back. Kaspersky has some ability to inject its certificate into your Firefox settings, but that might only happen at startup or when Kaspersky checks in on your browsers. In past threads, some users have had to do the setup manually. Let us know if you need further assistance.