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Major issues with mozilla sync and save

Posted

hi all

I have a firefox account and have successfully linked it to a hotmail account. Every 10 days or so the mozilla sync and save account seems to log out. I get an orange message saying please login. When i do all my saved websites and passwords are gone, yet the boxes are ticked to save and store these. Why do they keep losing all the details and logging out. I did notice today that a google chrome login was stored in the saved password history nothing to do with me. There were only 3 saved logins in the saved area mozilla account, hotmail and a google chrome i dont recognise. I have reset a new password to the mozilla acoount now via my hotmail account but how do i stop the sync and save losing all these websites and saved passwords please

hi all I have a firefox account and have successfully linked it to a hotmail account. Every 10 days or so the mozilla sync and save account seems to log out. I get an orange message saying please login. When i do all my saved websites and passwords are gone, yet the boxes are ticked to save and store these. Why do they keep losing all the details and logging out. I did notice today that a google chrome login was stored in the saved password history nothing to do with me. There were only 3 saved logins in the saved area mozilla account, hotmail and a google chrome i dont recognise. I have reset a new password to the mozilla acoount now via my hotmail account but how do i stop the sync and save losing all these websites and saved passwords please
Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 28.0 r0

Application

  • Firefox 58.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0
  • Support URL: https://support.mozilla.org/1/firefox/58.0.2/WINNT/en-US/

Extensions

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  • New Tab Homepage 0.6.2 ({66E978CD-981F-47DF-AC42-E3CF417C1467})
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Javascript

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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Pkshadow
  • Top 10 Contributor
924 solutions 12100 answers
Hi, sorry to hear of problems. Do not use Sync myself. Need to do this always : *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer This is all I have on Sync : *https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer *https://support.mozilla.org/en-US/products/firefox/sync *https://support.mozilla.org/en-US/kb/how-do-i-choose-what-types-information-sync-firefox *https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips *https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts To delete all of the data associated with your Firefox sync account: Go to Firefox Accounts : https://accounts.firefox.com/settings Login using the information associated with your sync account Delete your account Please let us know if this solved your issue or if need further assistance.

Modified by Pkshadow

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cor-el
  • Top 10 Contributor
  • Moderator
16406 solutions 147987 answers

Firefox uses the "chrome://" protocol to access its internal files and use chrome in other cases like userChrome.css (no relation with Google Chrome), so do not get confused.

Firefox stores the Sync credentials under the chrome://FirefoxAccounts entry in the Firefox Password Manager in JSON format. If you remove this entry then Sync can't login and you will have to reconnect to the account. There is also the signedInUser.json file in the profile folder.

This shouldn't lead to dataloss though, so if you experience that then it sounds that something else goes wrong. Dataloss on the Sync server would only happen if you change the password of the Sync account.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Firefox uses the "chrome://" protocol to access its internal files and use chrome in other cases like userChrome.css (no relation with Google Chrome), so do not get confused. *https://developer.mozilla.org/en/Chrome Firefox stores the Sync credentials under the chrome://FirefoxAccounts entry in the Firefox Password Manager in JSON format. If you remove this entry then Sync can't login and you will have to reconnect to the account. There is also the signedInUser.json file in the profile folder. This shouldn't lead to dataloss though, so if you experience that then it sounds that something else goes wrong. Dataloss on the Sync server would only happen if you change the password of the Sync account. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox
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