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NYTimes video does not play

Posted

On OS X 10.13.3 , Firefox 58.0.2 videos on the NYTimes site don't play; the cursor spins endlessly. The same videos hosted on Youtube play normally.

E.g.,

https://www.youtube.com/watch?v=kF7_HS_sihI -- OK

Same video (I think) on the NYtimes site: https://www.nytimes.com/video/science/100000005768876/pelican-spiders-ancient-assassins-that-eat-their-own-kind.html?playlistId=100000002331748

won't play

On OS X 10.13.3 , Firefox 58.0.2 videos on the NYTimes site don't play; the cursor spins endlessly. The same videos hosted on Youtube play normally. E.g., https://www.youtube.com/watch?v=kF7_HS_sihI -- OK Same video (I think) on the NYtimes site: https://www.nytimes.com/video/science/100000005768876/pelican-spiders-ancient-assassins-that-eat-their-own-kind.html?playlistId=100000002331748 won't play

Additional System Details

Installed Plug-ins

  • Shockwave Flash 28.0 r0

Application

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Pkshadow 1072 solutions 14836 answers

The link to NYT URL above is I think a subscription page as there is a login at page top. Do you have a subscription to the NYT web account ?

More information please.

The link to NYT URL above is I think a subscription page as there is a login at page top. Do you have a subscription to the NYT web account ? More information please.

Question owner

I do have a subscription -- being logged in does not change behavior for me I checked with Safari -- you do not need to be logged in to play (at least some of ) the videos, e.g,

https://nyti.ms/2G43nk5

I do have a subscription -- being logged in does not change behavior for me I checked with Safari -- you do not need to be logged in to play (at least some of ) the videos, e.g, https://nyti.ms/2G43nk5
Pkshadow 1072 solutions 14836 answers

REFRESH INSTRUCTIONS

Please Refresh but do this 1st: Delete your Cookies and Cache and TEST.

then

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

If is your Profile :

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.

REFRESH INSTRUCTIONS Please Refresh but do this 1st: Delete your Cookies and Cache and TEST. *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then *https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...: *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles If is your Profile : *https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox Note: Any customization will revert back to default, you will also need to reinstall Extensions. Please let us know if this solved your issue or if need further assistance.