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Firefox lost all my passwords and it has ruined my life.

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

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4 months ago firefox started saying that another program was using its bookmarks. Since then i cannot access my email, e-bay, bank accounts, etc. My life is really in tatters because of this, i can't get into my main email for 4 months, can't use ebay. am i being hacked no one can help me.....

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First, let's make sure your system is clean.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

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brokenhelp said

i cannot access my email, e-bay, bank accounts,

Please explain the problem in detail. What happens? Error messages?