In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post. To find the Troubleshooting information:

• Open Help (or click on three-line-icon and select Help).
• Choose Troubleshooting Information.
• Clear the check box Include account names.
• Use the button Copy to clipboard to select all.
• Paste this into your reply to this post.

Please post back with this information and any other questions you might have.

I know how to copy and paste. When I click on 'copy to clipboard' there is no evidence that I made anything happen. Does that automatically copy and I don't know it? If not, how much of the screen do I copy and I can paste it here...but it is very long.....The subjects are: Application basics, Mail & New accounts, Crash reports last 3 days, Extensions, Graphics, Media, Import Modified preferences....

Using the button makes a better job of it. Regular copy and paste messes up the formatting. And, please, not a screenshot.

What we're after here are the account settings, and maybe your extensions. Anything after those can be ignored.

I'm very sorry, but I do not understand. where are the account settings? I do not see them listed in the list I sent you. Like I said, I am not a computer person. I really appreciate your help with this, but I am not understanding. I definitely would not do a screen shot because I have no clue how. I think I understand I should highlight something and then click 'copy to clipboard' but don't know what the account settings are on the screen that has everything I listed in my first reply to you. Is it called something else? I am so sorry...I wish I had you on the phone....LOL....talking me through it would be so much easier and faster.........

Sorry, where is the list you claim to have sent? How was it sent? I haven't given you an email address to use.

If I follow the instructions, I get this:

 Application Basics

   Name: Thunderbird
   Version: 52.6.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.6.0
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20180123185941
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account7:
     INCOMING: account7, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true

   account11:
     INCOMING: account11, , (rss) Feeds, plain, passwordCleartext

   account24:
     INCOMING: account24, , (imap) mail.btinternet.com:993, SSL, passwordCleartext
     OUTGOING: , mail.btinternet.com:465, SSL, passwordCleartext, true

   account26:
     INCOMING: account26, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:25, alwaysSTARTTLS, passwordCleartext, true

   account31:
     INCOMING: account31, , (imap) imap.gmx.com:993, SSL, passwordCleartext
     OUTGOING: , mail.gmx.com:25, alwaysSTARTTLS, passwordCleartext, true
     OUTGOING: , mail.gmx.com:25, alwaysSTARTTLS, passwordCleartext, false

   account32:
     INCOMING: account32, , (imap) outlook.office365.com:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , smtp.office365.com:25, alwaysSTARTTLS, passwordCleartext, true

   account35:
     INCOMING: account35, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account37:
     INCOMING: account37, , (imap) imap.gmail.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true

   account38:
     INCOMING: account38, , (imap) mailbox.tamba.co.uk:993, SSL, passwordCleartext
     OUTGOING: , mailbox.tamba.co.uk:25, alwaysSTARTTLS, passwordCleartext, true
     OUTGOING: , mailbox.tamba.co.uk:25, alwaysSTARTTLS, passwordCleartext, false

   account45:
     INCOMING: account45, , (im) prpl-gtalk, plain, 0

   account46:
     INCOMING: account46, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account47:
     INCOMING: account47, , (pop3) pop.gmx.com:995, SSL, passwordCleartext
     OUTGOING: , mail.gmx.com:25, alwaysSTARTTLS, passwordCleartext, true

See? "Mail and News Accounts".

I asked you to do this because I thought it would be easier than asking if the account in question uses POP or IMAP. Then I'd be asking more about ISP, your add-ons, your antivirus. Much of that comes with the profile listing.

Just click the button. It saves the text to the clipboard. You don't need to select anything. Then paste and trim. Postings to this forum have a limit on character count, so it won't accept the whole list anyway. We don't need to see the parts about printers and fonts.

I suspect you're using POP.

POP occasionally burps and downloads old messages.

Thunderbird has a file ("popstate.dat") which remembers which messages it has already downloaded. If this file is damaged or removed, it may well just download everything all over again.

POP was designed to be used in a specific way:

1. messages arrive at the server
2. you run your email program and download those messages
3. the downloaded messages are removed from the server

If you have old messages on the server, and you're using POP, then you must have set it to "leave a copy on the server". This is a kludge, doesn't always work well and can lead to the situation you describe.

If you are using CCleaner or other similar tools, they may be removing the popstate.dat file.

On the other hand, if your account uses IMAP, then it's all a bit more mysterious and interesting.

OMG! Now I am totally and utterly confused. This makes no sense to me at all. I may have to find someone to come over here and translate everything you wrote because it makes no sense to me. Perhaps in the next few days I can get someone here. Once a month I have a young kid come over who deals with issues for me. He was here Saturday but I did not really pursue this problem with him. Now with your replies for him to refer to, he will understand and be able to do something!! Hopefully he will be free next Saturday afternoon. I'll just have to pay him again to come read your posts and help figure it out. I am

I am having another problem lately too........should I post it as a new post and start over? If not, here is the problem. I have two verizon email addresses and two gmail. This happens with verizon only. When I hit 'send' to send or reply to an email, it will not be delivered and I get a popup that says" "The message could not be send because the connection to Outgoing server (SMTP) smtp.verizon.net timed out. Try again.

Also, I don't think I sent you any list......

sjw54 said

…in the list I sent you…

OK Zenos, I think my brain has shut down. I am totally lost here. I am going to have to get my friend over here to make sense of your posts. Forgive me, but I have no idea when he can come back. I guess we have to put this on hold either until my brain functions or he comes over.

When I wrote 'the list I sent you' I meant this from the email: "The subjects are: Application basics, Mail & New accounts, Crash reports last 3 days, Extensions, Graphics, Media, Import Modified preferences...." that was the list I was referring to....

Zenos.....is there any chance you will be around Saturday at 2PM ET? My computer friend will be coming over and just in case he needs the wizard, you, he can message you. The mass email issue has not happened since the day I contacted you. But it does not happen every day. Sometimes several days off and then it happens again. Thanks again for your knowledge, and sorry I am not able to understand. Thankful for the guy coming over who is very wise with this stuff. Hopefully you will be there Sat in case we need you.

WARNING:

 This contains sensitive information which shouldn't be forwarded or published without permission.

 Application Basics

   Name: Thunderbird
   Version: 59.0b2
   Build ID: 20180228045324

   Update Channel: beta
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:59.0) Gecko/20100101 Thunderbird/59.0
   OS: Windows_NT 6.1

   Multiprocess Windows: 0/0 (Disabled)
   Web Content Processes:
   Stylo: content = false (disabled by build), chrome = false (disabled by build)
   Google Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false

 Mail and News Accounts
   account1:
     INCOMING: account1, Keenagers Newsletter, (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, moremuscle@verizon.net, (pop3) pop.verizon.net:995, SSL, passwordCleartext
     OUTGOING: sjwarren <moremuscle@verizon.net>, smtp.verizon.net:465, SSL, passwordCleartext, true

   account3:
     INCOMING: account3, carepackages@verizon.net, (pop3) pop.verizon.net:995, SSL, passwordCleartext
     OUTGOING: sjwarren <carepackages@verizon.net>, smtp.verizon.net:465, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, Gmail - moremuscle60, (pop3) imap.gmail.com:995, SSL, passwordCleartext
     OUTGOING: sjw <moremuscle60@gmail.com>, smtp.gmail.com:465, SSL, passwordCleartext, true

   account5:
     INCOMING: account5, Gmail - sjwarren806, (pop3) imap.gmail.com:995, SSL, passwordCleartext
     OUTGOING: Susan J Warren <sjwarren806@gmail.com>, smtp.gmail.com:465, SSL, passwordCleartext, true

 Crash Reports for the Last 3 Days

 All Crash Reports

 Extensions

     Name
     Version
     Enabled
     ID

       ImportExportTools
       3.3.0
       true
       {3ed8cc52-86fc-4613-9026-c1ef969da4c3}

       Lightning
       6.1b1
       true
       {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Security Software

   Type: Name

     Antivirus:
     Antispyware:
     Firewall:

 Graphics

     Features
     Compositing: Basic
     Asynchronous Pan/Zoom: none
     WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000d593)

EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization

     WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D9Ex vs_3_0 ps_3_0)
     WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.db3422764a9b)
     WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_frag_depth GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_fence GL_NV_pack_subimage GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_lose_context
     WebGL 2 Driver WSI Info: -
     WebGL 2 Driver Renderer: WebGL creation failed:

• Error during ANGLE OpenGL init.
• Exhausted GL driver caps.

     WebGL 2 Driver Version: -
     WebGL 2 Driver Extensions: -
     WebGL 2 Extensions: -
     Off Main Thread Painting Enabled: true
     DirectWrite: true (6.2.9200.17461)

     GPU #1
     Active: Yes
     Description: Intel(R) HD Graphics 5500
     Vendor ID: 0x8086
     Device ID: 0x1616
     Driver Version: 10.18.14.4264
     Driver Date: 8-4-2015
     Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
     Subsys ID: 06b01028
     RAM: Unknown

   GPU #2

     Diagnostics
     AzureCanvasAccelerated: 0
     AzureCanvasBackend: skia
     AzureContentBackend: skia
     AzureFallbackCanvasBackend: cairo

     Decision Log
     HW_COMPOSITING: disabled by user: Disabled by pref
     D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled
     DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing
     D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disableddisabled by env: D3D11 compositing is disabled
     GPU_PROCESS: unavailable by default: Multi-process mode is not enabled
     WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable by runtime: ANGLE is disabled

   Crash Guard Disabled Features

   Workarounds

   Failure Log

 Media

     Audio Backend: wasapi
     Max Channels: 2
     Preferred Channel Layout: stereo
     Preferred Sample Rate: 48000

     Output Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Speakers / Headphones (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806B0&REV_1000\4&1592d66c&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

Speakers (2- Intel WiDi Audio Device)

       {4d36e96c-e325-11ce-bfc1-08002be10318}\*IntAudWaveEx\1&79f5d87&0&02
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Speakers (Intel WiDi Audio Device)
       {4d36e96c-e325-11ce-bfc1-08002be10318}\*IntAudWaveEx\1&79f5d87&0&06
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

     Input Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Speakers / Headphones (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806B0&REV_1000\4&1592d66c&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       SPDIF Interface (2- Intel WiDi Audio Device)
       {4d36e96c-e325-11ce-bfc1-08002be10318}\*IntAudWaveEx\1&79f5d87&0&02
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Speakers / Headphones (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806B0&REV_1000\4&1592d66c&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       SPDIF Interface (Intel WiDi Audio Device)
       {4d36e96c-e325-11ce-bfc1-08002be10318}\*IntAudWaveEx\1&79f5d87&0&06
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       MIDI (2- Intel WiDi Audio Device)
       {4d36e96c-e325-11ce-bfc1-08002be10318}\*IntAudWaveEx\1&79f5d87&0&02
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       MIDI (Intel WiDi Audio Device)
       {4d36e96c-e325-11ce-bfc1-08002be10318}\*IntAudWaveEx\1&79f5d87&0&06
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Stereo Mix (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806B0&REV_1000\4&1592d66c&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       MIDI (Intel WiDi Audio Device)
       {4d36e96c-e325-11ce-bfc1-08002be10318}\*IntAudWaveEx\1&79f5d87&0&06
       Disabled

Which of your accounts are/were affected by the old email messages problem?

All of your accounts are pop, which tends to be somewhat prone to repeated downloads.

I am intrigued by why or how you have managed to get pop accounts that use servers labelled "imap", and why you have renamed the Local Folders account.

I did advise you to "Clear the check box Include account names" - you might want to edit your posting and edit out your email addresses.

OK....my computer friend was here and he was the one who sent you the last message. He left a while ago. He asked me to copy and paste your reply to him and he would try to figure it out. One other possibility might be that Verizon, as of a year ago, turned over all email service to AOL. So there is a slight possibility it is their problem. Anyway, I am going to send my friend your message and take it from there. He will be back when we have something to work with. It happened again yesterday and I got 247 emails dated back from 3/6/18. So, for now all I can do is give him your reply. I am totally clueless when it comes to this stuff. I thank you for your time, honestly, and I apologize that I cannot get back to you right away.

Can you not tell me which of your accounts are doing this?

I have two verizon.com (through AOL) and only my main email, moremuscle@verizon.net is the problem. The other verizon email does not have the problem. I went into AOL and the seem to delete frequently because I have not gone in there in almost a year and there were only 250 emails showing in my inbox. I was expecting thousands. I'll see if those end up coming back to me !!!

Do you have a program called 'CCLeaner' on your computer? Or perhaps 'KCleaner' or 'Bleachbit' ?

A program that runs to cleanup eg: temporary files.

Today I got 600 emails this afternoon. I do compact my trash almost daily. This is getting ridiculous. I see someone else is suffering with this problem too......I keep the inbox empty now so that if I get a mass influx of emails I can just delete them all at once. But it should not have to be this way....At least once, twice or three times a week this happens....I can go for three days without it happening and then....boom....

re : moremuscle@verizon.net account

As this is a POP mail account, please provide some additional info. Do you keep messages on the server? Find the info here...

• Right click on moremuscle@verizon.net mail account in Folder Pane and select 'Settings'
• Select 'Server Settings'
• Is this selected: 'Leave messages on server' ?
• Is this selected 'Until I delete them' ?
• Suggest you select those options.
• Click on 'OK'

re :I do compact my 'trash' almost daily. Emails are deleted from the 'Inbox' folder, so this is the folder that has all the 'marked as deleted' emails. Compacting will remove traces of 'marked as deleted' emails. Q: Do you compact the 'Inbox' folder after deleting emails? If no:

• Move all good emails to another folder.
• Delete all emails you want to delete.

when 'Inbox' is empty....

• Right click on 'Inbox' folder and select 'Compact folder'.