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Why do I continuously have to update flash to access certain websites?

Posted

I have been having frequent issues accessing certain websites that I use daily for work. The only fix I have found is to update my adobe flash even though it is current. When I do that and Firefox restarts, I am then able to access these websites.

However, this is a huge burden and I'm ready to pull the plug on using Firefox unless someone has input.

Hopefully it is a quick fix that I'm just not noticing? Everything was fine until Monday 2/26/18. Since then I'm constantly having to fix it.

I have been having frequent issues accessing certain websites that I use daily for work. The only fix I have found is to update my adobe flash even though it is current. When I do that and Firefox restarts, I am then able to access these websites. However, this is a huge burden and I'm ready to pull the plug on using Firefox unless someone has input. Hopefully it is a quick fix that I'm just not noticing? Everything was fine until Monday 2/26/18. Since then I'm constantly having to fix it.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 28.0 r0

Application

  • Firefox 58.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0
  • Support URL: https://support.mozilla.org/1/firefox/58.0.2/WINNT/en-US/

Extensions

Javascript

  • incrementalGCEnabled: True

Graphics

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  • adapterDescription2:
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  • adapterDrivers2:
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  • adapterRAM2:
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  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.16299.15
  • driverDate: 4-24-2017
  • driverDate2:
  • driverVersion: 22.19.162.4
  • driverVersion2:
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  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (AMD Radeon (TM) RX 480 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.db3422764a9b)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008379) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (AMD Radeon (TM) RX 480 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.db3422764a9b)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008379) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4334 solutions 60929 answers

How many websites are you having this problem with? Try other sites. Is there a problem? +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

How many websites are you having this problem with? Try other sites. Is there a problem? +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
James
  • Moderator
1603 solutions 11348 answers

The Flash Player 28.0.0.161 has been the current version since Feb 6 so you should not be getting multiple Flash updates once you have this version. Type about:plugins in the Location (address) bar to see what you Flash version is.

Make sure Firefox is completely closed when you install or update the Flash Player Plugin from Adobe.

The Flash Player 28.0.0.161 has been the current version since Feb 6 so you should not be getting multiple Flash updates once you have this version. Type '''about:plugins''' in the Location (address) bar to see what you Flash version is. Make sure Firefox is completely closed when you install or update the Flash Player Plugin from Adobe.

Modified by James

Question owner

I am aware of the current flash version. The two websites that I am having issues with are Slack and Amazon Seller Central (in the US). To be clear, I can access the websites. The issue is once I log in, the pages never fully load.

When I access these in Microsoft Edge they work just fine. It is a total band-aid and I'm sure it isn't Flash itself, but each time I download and install flash, it fixes the issue with Firefox. I have no issues when logging in to these two websites. It takes me to the pages and they work seamlessly. If I let my PC go to sleep, or I restart it, the cycle starts all over again.

@FredMcD - I just updated my video card drivers and it sadly didn't help.

I am aware of the current flash version. The two websites that I am having issues with are Slack and Amazon Seller Central (in the US). To be clear, I can access the websites. The issue is once I log in, the pages never fully load. When I access these in Microsoft Edge they work just fine. It is a total band-aid and I'm sure it isn't Flash itself, but each time I download and install flash, it fixes the issue with Firefox. I have no issues when logging in to these two websites. It takes me to the pages and they work seamlessly. If I let my PC go to sleep, or I restart it, the cycle starts all over again. @FredMcD - I just updated my video card drivers and it sadly didn't help.
FredMcD
  • Top 10 Contributor
4334 solutions 60929 answers

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Question owner

The problem is still there in Safe Mode. Once I log in, the page is just gray and has 0 content.

The problem is still there in Safe Mode. Once I log in, the page is just gray and has 0 content.
FredMcD
  • Top 10 Contributor
4334 solutions 60929 answers

FredMcD said

How many websites are you having this problem with?
Try other sites. Is there a problem?
''FredMcD [[#answer-1083344|said]]'' <blockquote> How many websites are you having this problem with?<br> Try other sites. Is there a problem? </blockquote>

Question owner

The only two websites I’m having issues with are sellercentral.amazon.com and a Company Slack account.

The Amazon website loads the login screen and allows me to login. However, in the login process the screen goes gray. The Slack account also loads the login screen, then after logging in it goes to the last message/channel I was in and never fully loads.

All other websites are working fine in the same timeframe.

The only two websites I’m having issues with are sellercentral.amazon.com and a Company Slack account. The Amazon website loads the login screen and allows me to login. However, in the login process the screen goes gray. The Slack account also loads the login screen, then after logging in it goes to the last message/channel I was in and never fully loads. All other websites are working fine in the same timeframe.
FredMcD
  • Top 10 Contributor
4334 solutions 60929 answers

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network.

[v57+] Select Privacy. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. Type '''about:preferences'''<enter> in the address bar. * '''Cookies; ''' Select '''Privacy. ''' Under '''History, ''' select Firefox will '''Use Custom Settings. ''' Press the button on the right side called '''Show Cookies. ''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache; ''' Select '''Advanced > Network. ''' [v57+] Select '''Privacy. ''' Across from '''Cached Web Content, ''' Press '''Clear Now. ''' If there is still a problem, '''Start Firefox in Safe Mode''' https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}

Question owner

I was thinking your most recent suggestions did the trick, but I found myself back with the same issues this morning after a fairly painless Friday.

I removed the graphic acceleration; have cleared cache/cookies/history; went into the history/custom settings and removed all of the cookies as suggested and things seemed to clear up.

Today when I found myself with the same two websites giving me grief, doing these steps did not clear it up. However, I went and downloaded a fresh Adobe Flash, closed Firefox, did the install and now things are loading as they should.

I feel like I'm in this endless loop and there has got to be something simple causing it. I know it is associated with Firefox as it is not happening in other browsers. Sadly, I can't continue to do these ridiculous steps to use Firefox.

Any other ideas would surely be appreciated.

I was thinking your most recent suggestions did the trick, but I found myself back with the same issues this morning after a fairly painless Friday. I removed the graphic acceleration; have cleared cache/cookies/history; went into the history/custom settings and removed all of the cookies as suggested and things seemed to clear up. Today when I found myself with the same two websites giving me grief, doing these steps did not clear it up. However, I went and downloaded a fresh Adobe Flash, closed Firefox, did the install and now things are loading as they should. I feel like I'm in this endless loop and there has got to be something simple causing it. I know it is associated with Firefox as it is not happening in other browsers. Sadly, I can't continue to do these ridiculous steps to use Firefox. Any other ideas would surely be appreciated.
WestEnd 60 solutions 5387 answers

Til the Flash is totally gone or replaced with a more stable, secure Flash or something similiar or better some sites will still use it for better or worse. So it's just best to keep your flash up to date and if the site uses it it will run otherwise it stays idle. Put this way I use and install Flash, Shockwave, Sliverlight and Java just for the one in life time site that will say turn on your plugins. So I take this with a grain of salt.

Til the Flash is totally gone or replaced with a more stable, secure Flash or something similiar or better some sites will still use it for better or worse. So it's just best to keep your flash up to date and if the site uses it it will run otherwise it stays idle. Put this way I use and install Flash, Shockwave, Sliverlight and Java just for the one in life time site that will say turn on your plugins. So I take this with a grain of salt.

Modified by WestEnd

Question owner

What I don't understand is why installing the exact same fully up to date Flash fixes this issue. I have been on the current Flash since well before these issues started to come up.

What I don't understand is why installing the exact same fully up to date Flash fixes this issue. I have been on the current Flash since well before these issues started to come up.
FredMcD
  • Top 10 Contributor
4334 solutions 60929 answers

I don't know if this will help, but check it out;

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

I don't know if this will help, but check it out; https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save '''Note:''' Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.