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Firefox crashes

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Firefox crashes on open. Using Mac OS X El Capitan V10.11.6 First there is a crash report appearing Then tried to start in safe mode but window doesn't appear (icon is bouncing) and icon returns to unopen Crash ID: bp-aea6b74a-8498-4664-9df3-5d6431180217

Thanks very much in advance!

Firefox crashes on open. Using Mac OS X El Capitan V10.11.6 First there is a crash report appearing Then tried to start in safe mode but window doesn't appear (icon is bouncing) and icon returns to unopen Crash ID: bp-aea6b74a-8498-4664-9df3-5d6431180217 Thanks very much in advance!

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/601.7.8 (KHTML, like Gecko) Version/9.1.3 Safari/601.7.8

More Information

Tonnes
  • Locale Leader
246 solutions 1454 answers

Looking at this bug, something may have gone wrong with updating Firefox, and this may affect Firefox 57+. What version are you running? Could you (have a look at the bug and) try to uninstall and reinstall Firefox to see if that helps?

Looking at [https://bugzilla.mozilla.org/show_bug.cgi?id=1404743 this bug], something may have gone wrong with updating Firefox, and this may affect Firefox 57+. What version are you running? Could you (have a look at the bug and) try to uninstall and reinstall Firefox to see if that helps?
FredMcD
  • Top 10 Contributor
4261 solutions 59653 answers

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove the profiles folder.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove the profiles folder. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia