X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes

Posted

bp-fdd27d6b-0cc3-4d75-bc81-0334c0180214

bp-fdd27d6b-0cc3-4d75-bc81-0334c0180214

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.167 Safari/537.36

More Information

Question owner

MatheusCalixto said

bp-fdd27d6b-0cc3-4d75-bc81-0334c0180214

bp-924ca7d0-b49d-48fb-bf17-a343c0180214

''MatheusCalixto [[#question-1205220|said]]'' <blockquote> bp-fdd27d6b-0cc3-4d75-bc81-0334c0180214 </blockquote> [https://crash-stats.mozilla.com/report/index/924ca7d0-b49d-48fb-bf17-a343c0180214#tab-details bp-924ca7d0-b49d-48fb-bf17-a343c0180214]

Modified by Matheus Calixto

philipp
  • Top 25 Contributor
  • Moderator
5304 solutions 23418 answers

hi, can you give more details on the circumstances. does this crash happen reproducible while trying to access a particular website?

hi, can you give more details on the circumstances. does this crash happen reproducible while trying to access a particular website?
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Question owner

FredMcD said

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Yes, problem still there.

''FredMcD [[#answer-1077859|said]]'' <blockquote> [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? </blockquote> Yes, problem still there.

Question owner

philipp said

hi, can you give more details on the circumstances. does this crash happen reproducible while trying to access a particular website?

Every time I open FireFox it appears the error that I show in the image, I'm Brazilian, I'm sorry for my English, I'm using google translator, as soon as I open it, this message appears that the tab locked, "Aff, flap locked".

When I try to open a site the same error appears, I thought it was version 58.0.2, so I downloaded version 57.0.0 and the error continued.

I've already logged into safe mode and the error also occurs.

''philipp [[#answer-1077837|said]]'' <blockquote> hi, can you give more details on the circumstances. does this crash happen reproducible while trying to access a particular website? </blockquote> Every time I open FireFox it appears the error that I show in the image, I'm Brazilian, I'm sorry for my English, I'm using google translator, as soon as I open it, this message appears that the tab locked, "Aff, flap locked". When I try to open a site the same error appears, I thought it was version 58.0.2, so I downloaded version 57.0.0 and the error continued. I've already logged into safe mode and the error also occurs.

Question owner

I like FireFox because it looks lighter than Chrome, I do not know why it stopped working.

I tried to do everything but the error remains.

I like FireFox because it looks lighter than Chrome, I do not know why it stopped working. I tried to do everything but the error remains.
philipp
  • Top 25 Contributor
  • Moderator
5304 solutions 23418 answers

are you able to go to the firefox menu > options > general and set a different homepage there?

are you able to go to the firefox menu > options > general and set a different homepage there?

Question owner

Filipinas disse

are you able to go to the firefox menu > options > general and set a different homepage there?

Ok, 1 min

''Filipinas [[#answer-1077876|disse]]'' <blockquote> are you able to go to the firefox menu > options > general and set a different homepage there? </blockquote> Ok, 1 min

Question owner

Look at this GIF:

Look at this GIF:

Modified by Matheus Calixto

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Can you post what the first image says as is? We have translators and need to know what it says.

And do the same with the "Aff, flap locked". message.

Can you post what the first image says as is? We have translators and need to know what it says. And do the same with the "Aff, flap locked". message.

Question owner

FredMcD disse

Can you post what the first image says as is? We have translators and need to know what it says. And do the same with the "Aff, flap locked". message.

Download this file, open index.html, it is the error page, I tried to translate for you.

http://www.mediafire.com/file/ete53t66b8lscd3/Error.zip

''FredMcD [[#answer-1077896|disse]]'' <blockquote> Can you post what the first image says as is? We have translators and need to know what it says. And do the same with the "Aff, flap locked". message. </blockquote> Download this file, open index.html, it is the error page, I tried to translate for you. http://www.mediafire.com/file/ete53t66b8lscd3/Error.zip
philipp
  • Top 25 Contributor
  • Moderator
5304 solutions 23418 answers

this kind of crash is fairly unique among the userbase. are you using any particular vpn or proxy software or something else that might interfere with network traffic?

perhaps you could also try to run a scan of your system with various security tools like free version of malwarebytes, adwcleaner & eset online one-time scanner.

this kind of crash is fairly unique among the userbase. are you using any particular vpn or proxy software or something else that might interfere with network traffic? perhaps you could also try to run a scan of your system with various security tools like [https://www.malwarebytes.org/antimalware/ free version of malwarebytes], [https://toolslib.net/downloads/viewdownload/1-adwcleaner/ adwcleaner] & [https://www.eset.com/online-scanner/ eset online one-time scanner].

Question owner

philipp disse

this kind of crash is fairly unique among the userbase. are you using any particular vpn or proxy software or something else that might interfere with network traffic? perhaps you could also try to run a scan of your system with various security tools like free version of malwarebytes, adwcleaner & eset online one-time scanner.

This error only occurs with FireFox, other browsers, the error does not exist.

I am downloading the programs you mentioned, soon posting the resulting one.

''philipp [[#answer-1077920|disse]]'' <blockquote> this kind of crash is fairly unique among the userbase. are you using any particular vpn or proxy software or something else that might interfere with network traffic? perhaps you could also try to run a scan of your system with various security tools like [https://www.malwarebytes.org/antimalware/ free version of malwarebytes], [https://toolslib.net/downloads/viewdownload/1-adwcleaner/ adwcleaner] & [https://www.eset.com/online-scanner/ eset online one-time scanner]. </blockquote> This error only occurs with FireFox, other browsers, the error does not exist. I am downloading the programs you mentioned, soon posting the resulting one.

Question owner

philipp disse

this kind of crash is fairly unique among the userbase. are you using any particular vpn or proxy software or something else that might interfere with network traffic? perhaps you could also try to run a scan of your system with various security tools like free version of malwarebytes, adwcleaner & eset online one-time scanner.

It did not work, the error continues.

''philipp [[#answer-1077920|disse]]'' <blockquote> this kind of crash is fairly unique among the userbase. are you using any particular vpn or proxy software or something else that might interfere with network traffic? perhaps you could also try to run a scan of your system with various security tools like [https://www.malwarebytes.org/antimalware/ free version of malwarebytes], [https://toolslib.net/downloads/viewdownload/1-adwcleaner/ adwcleaner] & [https://www.eset.com/online-scanner/ eset online one-time scanner]. </blockquote> It did not work, the error continues.
philipp
  • Top 25 Contributor
  • Moderator
5304 solutions 23418 answers

what about the other question - do you use a vpn or proxy software or something else that might interfere with firefox?

what about the other question - do you use a vpn or proxy software or something else that might interfere with firefox?

Question owner

philipp disse

what about the other question - do you use a vpn or proxy software or something else that might interfere with firefox?

I do not use proxy or vpn, Chrome and Internet Explorer work normally.

As you saw above in the GIF, I just opened the FireFox and the error is shown, this occurs when, accessing any site as well.

I do not know why this occurs, before FireFox worked normally, without errors!

''philipp [[#answer-1077944|disse]]'' <blockquote> what about the other question - do you use a vpn or proxy software or something else that might interfere with firefox? </blockquote> I do not use proxy or vpn, Chrome and Internet Explorer work normally. As you saw above in the GIF, I just opened the FireFox and the error is shown, this occurs when, accessing any site as well. I do not know why this occurs, before FireFox worked normally, without errors!

Modified by Matheus Calixto

Question owner

Is it a conflict?, the name of FireFox is with 2 in front.

FireFox (2)

Is it a conflict?, the name of FireFox is with 2 in front. FireFox (2)

Modified by Matheus Calixto

Question owner

Help?

Help?
philipp
  • Top 25 Contributor
  • Moderator
5304 solutions 23418 answers

at this point it's fairly difficult, as you seem to be pretty much the only firefox user in the world hit by this type of crash according to crash stats. but some general troubleshooting that you could try:

at this point it's fairly difficult, as you seem to be pretty much the only firefox user in the world hit by this type of crash according to crash stats. but some general troubleshooting that you could try: * start windows into safemode with networking in order to test if the crash is due to interference of third-party software that is running on your system (and disabled in safemode): https://support.microsoft.com/help/17419/windows-7-advanced-startup-options-safe-mode * create a new firefox profile to see if the issue may be due to some setting/configuration of firefox: [[Use the Profile Manager to create and remove Firefox profiles]] * try a clean reinstall of firefox. uninstall it through the system control panel and then open windows explorer navigate to C:\Program Files (also try x86)\Mozilla Firefox\ - if this folder is still existing, then manually delete it. afterwards download and install a new copy of firefox from https://www.mozilla.org/firefox/all/