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Firefox crashes

  • 10 replies
  • 2 have this problem
  • 80 views
  • Last reply by TyDraniu

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On my Android mobile Firefox keeps crashing multiple times a week. I tried deleting data, a clean install (but I am not sure if all application data was deleted), and I deactivated all plugins. Device is not rooted.

This seems to appear on large pages (e.g. many pictures, Desktop version) more frequently.

These are the crash reports: bp-0a35ae0e-e74e-409d-a620-628340180209 09.02.18 08:17 bp-3159bef7-e7b4-43ae-9eea-835010180206 06.02.18 18:42 bp-ed540d98-6cb2-4c3e-aaa9-8d3910180206 06.02.18 13:18 bp-3da6b15e-97a2-45fb-b9ed-126710180131 31.01.18 13:09 bp-532449f5-cc46-4df3-b21f-70a0b0180127 27.01.18 19:55 bp-1c5d01d8-64a7-4cb6-9f3a-e17040180121 21.01.18 09:42 bp-362c46f0-3f03-45a3-ba1b-f08900180110 10.01.18 17:06 bp-9fc548e4-13b6-4397-adbf-455570180109 09.01.18 19:37 bp-8fe750a7-8de6-4224-9670-60fd10180107 07.01.18 20:07

Any suggestions much appreciated.

All Replies (10)

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Product FennecAndroid Release Channel release Version 58.0.1 Build ID 20180128191252 OS Android OS Version 0.0.0 Linux 3.4.0-4540543 #1 SMP PREEMPT Thu Dec 22 14:41:05 KST 2016 armv7l

bp-0a35ae0e-e74e-409d-a620-628340180209 Signature: libhwui.so@0x42b46

This is for Sumo's Related Bugs 1374570 NEW --- Crash in libhwui.so@0x42b46

Note: Most of the Modules in the crash report were flagged. ++++++++++++++++++++++++++++++++++++++++++++++++ bp-3159bef7-e7b4-43ae-9eea-835010180206 Signature: android.database.CursorWindowAllocationException: Cursor window allocation of 2048 kb failed. # Open Cursors=1 (# cursors opened by this proc=1) at android.database.CursorWindow.<init>(CursorWindow.java)

This is for Sumo's Related Bugs 760394 NEW --- android.database.CursorWindowAllocationException: Cursor window allocation of <n>*2048 kb failed. at android.database.CursorWindow.<init>(CursorWindow.java) on ICS and above

Note: Most of the Modules in the crash report were flagged.


Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove the profiles folder.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

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Hi FredMcD,

thanks for your answer. Note that Firefox is running on Android 5.0 (Samsung Note 3), while your instructions were for Desktop OS.

I did a clean install via App store, all user data (like saved passwords) were deleted. This did not solve the problem, it keeps crashing every few days.

bp-0a35ae0e-e74e-409d-a620-628340180209 09.02.18 08:17 bp-3159bef7-e7b4-43ae-9eea-835010180206 06.02.18 18:42 bp-ed540d98-6cb2-4c3e-aaa9-8d3910180206 06.02.18 13:18 bp-3da6b15e-97a2-45fb-b9ed-126710180131 31.01.18 13:09 bp-532449f5-cc46-4df3-b21f-70a0b0180127 27.01.18 19:55 bp-1c5d01d8-64a7-4cb6-9f3a-e17040180121 21.01.18 09:42 bp-362c46f0-3f03-45a3-ba1b-f08900180110 10.01.18 17:06 bp-9fc548e4-13b6-4397-adbf-455570180109 09.01.18 19:37 bp-8fe750a7-8de6-4224-9670-60fd10180107 07.01.18 20:07

Any suggestions?

Thanks

Fabian

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I called for more help.

fabnil said

I did a clean install via App store, all user data (like saved passwords) were deleted.

FredMcD said

Do Not remove the profiles folder.

Did you try downloading from; Download Firefox For All languages And Systems {web link}

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Hi FredMcD,

I don't understand your answer. Are you sure you are talking about Android? The link you sent only mentions Windows, MacOS, Linux.

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The crash report system details shows; OS Android OS Version 0.0.0 Linux 3.4.0-4540543 #1 SMP PREEMPT Thu Dec 22 14:41:05 KST 2016 armv7l

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Moving to Mobile support since the crashes happen on an Android device.

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Do you have recent crash reports since the most recent crash happened on Feb 9?


Model: SM-N9005, Product: hltexx, Manufacturer: samsung, Hardware: qcom, OpenGL: Qualcomm -- Adreno (TM) 330 -- OpenGL ES 3.0 V@84.0 AU@05.00.00.002.025 (CL@)

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H everyone, apologizes for posting in the wrong group AND for reposting the old crash reports. These are the current crashes:

bp-d9f594f3-8a70-4a50-ab70-616fd0180225 25.02.18 23:32 bp-4cc377bf-9f0e-4cc6-848c-b0ed20180221 21.02.18 14:51 bp-e7fbb595-22d1-498d-b804-e86410180219 19.02.18 09:51 bp-a1f7e995-edae-48bd-9620-c00ed0180217 17.02.18 23:50 bp-351ce717-7a62-4a9a-9b56-fe6a90180216 16.02.18 21:10 bp-bf72b06d-4fb0-40b7-a297-43b3a0180211 11.02.18 20:53

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Hi everyone, it would be great if somebody from the Android forum could take a look at the crashes and give me a hint whether this is related to memory problems, old version of OS or whatever...

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This crash is strongly correlated with two Samsung devices, SM-N9005 and SM-N900U.

https://bugzilla.mozilla.org/show_bug.cgi?id=1374570