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download to ipad ok but on opening i get a 'thanks for using firefox' message and it hangs there.

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I have an ipad with ios 10. I've downloaded and installed firefox but on opening a white pop up message appears saying 'thanks for choosing Firefox' at which point it just hangs. I've tried re-installing but this happens every time. Any ideas please?

I have an ipad with ios 10. I've downloaded and installed firefox but on opening a white pop up message appears saying 'thanks for choosing Firefox' at which point it just hangs. I've tried re-installing but this happens every time. Any ideas please?

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0

More Information

WestEnd
  • Top 10 Contributor
53 solutions 2708 answers

Did you install the version for your iPad? If so what link you used?

Did you install the version for your iPad? If so what link you used?

Question owner

I used the Apple store and searched for firefox for ios. It went through installation but on opening the page has this 'thanks for choosing firefox' box. There are several dots at the bottom and I assumed that it would move through these and then open fully but it just sticks at that point. Uninstalling and reinstalling does not resolve the problem.

I used the Apple store and searched for firefox for ios. It went through installation but on opening the page has this 'thanks for choosing firefox' box. There are several dots at the bottom and I assumed that it would move through these and then open fully but it just sticks at that point. Uninstalling and reinstalling does not resolve the problem.