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Firefox crashes

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

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Hi,

  Whenever I am opening the fox its crashing and closed automatically. Please find below the report ID.

bp-ecdf45a6-3cb7-451c-a344-fc7521180203

All Replies (1)

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Product Firefox Release Channel release Version 58.0.1 Build ID 20180128191252 OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-ecdf45a6-3cb7-451c-a344-fc7521180203 Signature: mozilla::net::NeckoParent::CreateChannelLoadContext

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?