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Google searches load partial pages with large black blocks and blank white areas. Yahoo searches work just fine.

Posted

Doing a Google search in Firefox results in an incomplete page. There are large black blocks and large white spaces. If you run the mouse pointer over the page, other bits appear but never the whole page. Yahoo searches work fine.

ALSO, Facebook fails to load properly. Frames will appear but the text inside the frame does not. As with the google searches, running the mouse pointer over the screen will cause other items to appear but not nearly everything.

Everything works fine in Chrome. I don't know about Edge because it got so annoying with it's constant popups telling me to use it that I uninstalled it.

Either Google has done something or you have done something so please fix it. Please don't give me 10 things to try. With all of the problems with slow loading and "not responding" messages I have been getting lately and now this, I'm almost ready to abandon Firefox. It's becoming unusable.

This new technology that was to make things better has only ruined Firefox for me. Using Chrome is a dream. It loads FAST! And it loads new pages FAST! And I really hate to say this because I believe a lot of the other (non) features of Chrome make it inferior to Firefox.

Doing a Google search in Firefox results in an incomplete page. There are large black blocks and large white spaces. If you run the mouse pointer over the page, other bits appear but never the whole page. Yahoo searches work fine. ALSO, Facebook fails to load properly. Frames will appear but the text inside the frame does not. As with the google searches, running the mouse pointer over the screen will cause other items to appear but not nearly everything. Everything works fine in Chrome. I don't know about Edge because it got so annoying with it's constant popups telling me to use it that I uninstalled it. Either Google has done something or you have done something so please fix it. Please don't give me 10 things to try. With all of the problems with slow loading and "not responding" messages I have been getting lately and now this, I'm almost ready to abandon Firefox. It's becoming unusable. This new technology that was to make things better has only ruined Firefox for me. Using Chrome is a dream. It loads FAST! And it loads new pages FAST! And I really hate to say this because I believe a lot of the other (non) features of Chrome make it inferior to Firefox.
Quote

Additional System Details

Installed Plug-ins

You have made the plug in list so I cannot copy and paste. I also do not believe they are the problem. because they have been there a long time. There are three of them and seem to be there because of some other program on my computer. All of my extensions are disabled. They are: AdBlock, Imagus, Search site WE.

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36

More Information

Application Basics
------------------
Name: Firefox
Version: 59.0b3
Build ID: 20180122192913
Update Channel: beta
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0
OS: Windows_NT 10.0
Multiprocess Windows: 1/1 (Enabled by default)
Web Content Processes: 5/4
Stylo: content = true (enabled by default), chrome = false (disabled by default)
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: false
Crash Reports for the Last 3 Days
---------------------------------
Report ID: bp-32bccdfd-3f3a-4673-89e6-3456c0180125
Submitted: 10 hours ago
Report ID: bp-f0d19854-e282-4468-b3c9-ea3e90180125
Submitted: 10 hours ago
Report ID: bp-d9ad1d04-6aa6-46f0-9662-fb9e70180125
Submitted: 10 hours ago
Report ID: bp-f4831576-7e78-4d0a-83a6-78c4d0180124
Submitted: 1 day ago
Report ID: bp-0be477af-0128-41db-b4c0-dcb6a0180124
Submitted: 1 day ago
Report ID: bp-1ff25706-f97c-4d69-976e-026170180124
Submitted: 1 day ago
Report ID: bp-87b8c295-ee41-458f-991a-005e00180124
Submitted: 1 day ago
Report ID: bp-73e8f23c-e46b-4e6c-92c3-230550180124
Submitted: 1 day ago
Report ID: bp-72242cd9-df8a-4096-8f16-dfbee0180124
Submitted: 1 day ago
All Crash Reports (including 1 pending crash in the given time range)
Firefox Features
----------------
Name: Activity Stream
Version: 2018.01.18.1095-7f6ab9f3
ID: activity-stream@mozilla.org
Name: Application Update Service Helper
Version: 2.0
ID: aushelper@mozilla.org
Name: Firefox Screenshots
Version: 25.0.0
ID: screenshots@mozilla.org
Name: Follow-on Search Telemetry
Version: 0.9.6
ID: followonsearch@mozilla.com
Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org
Name: Photon onboarding
Version: 1.0
ID: onboarding@mozilla.org
Name: Pocket
Version: 1.0.5
ID: firefox@getpocket.com
Name: Shield Recipe Client
Version: 80
ID: shield-recipe-client@mozilla.org
Name: Web Compat
Version: 1.1
ID: webcompat@mozilla.org
Extensions
----------
Name: AdBlock
Version: 3.8.0
Enabled: false
ID: jid1-NIfFY2CA8fy1tg@jetpack
Name: Imagus
Version: 0.9.8.60
Enabled: false
ID: {00000f2a-7cde-4f20-83ed-434fcb420d71}
Name: Search Site WE
Version: 2.2
Enabled: false
ID: searchsite-we@DW-dev
Name: Trend Micro Toolbar
Version: 12.0.0.1205
Enabled: false
ID: fftmtoolbar@trendmicro.com
Security Software
-----------------
Type: Trend Micro Internet Security
Type:
Type: Windows Firewall
Graphics
--------
Features
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Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
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WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.db3422764a9b)
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WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
WebGL 2 Driver Version: -
WebGL 2 Driver Extensions: -
WebGL 2 Extensions: -
Direct2D: true
Off Main Thread Painting Enabled: true
DirectWrite: true (10.0.16299.15)
GPU #1
Active: Yes
Description: Intel(R) HD Graphics
Vendor ID: 0x8086
Device ID: 0x0046
Driver Version: 8.15.10.2900
Driver Date: 11-26-2012
Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
Subsys ID: 144c103c
RAM: Unknown
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: Direct2D 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: Direct2D 1.1
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): cairo
GPUProcessPid: 7332
Decision Log
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
unavailable by runtime: Build doesn't include WebRender
Media
-----
Audio Backend: wasapi
Max Channels: 2
Preferred Channel Layout: stereo
Preferred Sample Rate: 48000
Output Devices
Name: Group
Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C144C&REV_1004\4&3321c578&0&0001
Speakers (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C144C&REV_1004\4&3321c578&0&0001
Input Devices
Name: Group
Microphone (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C144C&REV_1004\4&3321c578&0&0001
Microphone (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C144C&REV_1004\4&3321c578&0&0001
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browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 3
browser.display.use_document_fonts: 0
browser.download.useDownloadDir: false
browser.places.smartBookmarksVersion: 8
browser.sessionstore.upgradeBackup.latestBuildID: 20180122192913
browser.startup.homepage: https://www.google.com/
browser.startup.homepage_override.buildID: 20180122192913
browser.startup.homepage_override.mstone: 59.0
browser.tabs.remote.autostart.2: true
browser.tabs.warnOnClose: false
browser.urlbar.matchBuckets: general:5,suggestion:Infinity
browser.urlbar.timesBeforeHidingSuggestionsHint: 0
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media.gmp-manager.lastCheck: 1516892537
media.gmp-widevinecdm.abi: x86_64-msvc-x64
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Helpful Reply

Is my face red! I thought Firefox was doing the same thing on my wife's computer but when I checked this afternoon, it was working fine. So I re-installed it on my computer and everything is back to normal.

The install was a very painless process.

So glad I don't have to use Chrome.

I hope no one was inconvenienced. I'll try to be more careful next time.

Is my face red! I thought Firefox was doing the same thing on my wife's computer but when I checked this afternoon, it was working fine. So I re-installed it on my computer and everything is back to normal. The install was a very painless process. So glad I don't have to use Chrome. I hope no one was inconvenienced. I'll try to be more careful next time.
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