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Thunderbird suddenly stopped receiving messages (only in Xubuntu)

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Hi there, My Thunderbird suddenly stopped receiving messages although all the settings are still the same as they were before, the password hasn't changed and Thunderbird in Windows has no problems with the same settings. Any ideas what might be wrong and how to fix it? Many thanks for your help, Janosch

Here are my Troubleshooting Information:

 Application Basics
   Name: Thunderbird
   Version: 52.5.0
   User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Thunderbird/52.5.0
   Profile Directory: Open Directory
             (Local drive)
   Application Build ID: 20171122155701
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles
 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) posteo.de:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , posteo.de:587, alwaysSTARTTLS, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
 Crash Reports
   https://crash-stats.mozilla.com/report/index/bp-c4e599cd-b062-4511-9c6f-409ae0180124 (24/01/18)
   https://crash-stats.mozilla.com/report/index/bp-9d996301-cc57-4a79-ba06-9930a0180122 (22/01/18)
   https://crash-stats.mozilla.com/report/index/bp-8ae20c7c-3122-4953-90ec-0ab1e0180122 (22/01/18)
   https://crash-stats.mozilla.com/report/index/bp-5d954c81-6dd5-40ae-8c2e-cb4330180122 (22/01/18)
   https://crash-stats.mozilla.com/report/index/bp-183fe6d3-4cf8-41ee-8ce6-c97ef0180122 (22/01/18)
 Extensions
   Messaging Menu and Unity Launcher integration, 1.3.1, false, messagingmenu@mozilla.com
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     extensions.lastAppVersion: 52.5.0
     mail.openMessageBehavior.version: 1
     mailnews.database.global.datastore.id: c5d6c63b-7044-4e61-ad39-f31d46b79ad
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1516193369
     places.history.expiration.transient_current_max_pages: 122334
 Graphics
     GPU #1
     Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Ironlake Mobile
     Vendor ID: Intel Open Source Technology Center
     Device ID: Mesa DRI Intel(R) Ironlake Mobile
     Driver Version: 2.1 Mesa 17.2.4
     Features
     WebGL Renderer: false
     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: none
     AzureContentBackend: skia
     CairoUseXRender: 0
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.13.1
     4.13.1
     NSS
     3.28.6
     3.28.6
     NSS Util
     3.28.6
     3.28.6
     NSS SSL
     3.28.6
     3.28.6
     NSS S/MIME
     3.28.6
     3.28.6
Hi there, My Thunderbird suddenly stopped receiving messages although all the settings are still the same as they were before, the password hasn't changed and Thunderbird in Windows has no problems with the same settings. Any ideas what might be wrong and how to fix it? Many thanks for your help, Janosch Here are my Troubleshooting Information: Application Basics Name: Thunderbird Version: 52.5.0 User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Thunderbird/52.5.0 Profile Directory: Open Directory (Local drive) Application Build ID: 20171122155701 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles Mail and News Accounts account1: INCOMING: account1, , (imap) posteo.de:143, alwaysSTARTTLS, passwordCleartext OUTGOING: , posteo.de:587, alwaysSTARTTLS, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext Crash Reports https://crash-stats.mozilla.com/report/index/bp-c4e599cd-b062-4511-9c6f-409ae0180124 (24/01/18) https://crash-stats.mozilla.com/report/index/bp-9d996301-cc57-4a79-ba06-9930a0180122 (22/01/18) https://crash-stats.mozilla.com/report/index/bp-8ae20c7c-3122-4953-90ec-0ab1e0180122 (22/01/18) https://crash-stats.mozilla.com/report/index/bp-5d954c81-6dd5-40ae-8c2e-cb4330180122 (22/01/18) https://crash-stats.mozilla.com/report/index/bp-183fe6d3-4cf8-41ee-8ce6-c97ef0180122 (22/01/18) Extensions Messaging Menu and Unity Launcher integration, 1.3.1, false, messagingmenu@mozilla.com Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 extensions.lastAppVersion: 52.5.0 mail.openMessageBehavior.version: 1 mailnews.database.global.datastore.id: c5d6c63b-7044-4e61-ad39-f31d46b79ad mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1516193369 places.history.expiration.transient_current_max_pages: 122334 Graphics GPU #1 Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Ironlake Mobile Vendor ID: Intel Open Source Technology Center Device ID: Mesa DRI Intel(R) Ironlake Mobile Driver Version: 2.1 Mesa 17.2.4 Features WebGL Renderer: false AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: none AzureContentBackend: skia CairoUseXRender: 0 JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.13.1 4.13.1 NSS 3.28.6 3.28.6 NSS Util 3.28.6 3.28.6 NSS SSL 3.28.6 3.28.6 NSS S/MIME 3.28.6 3.28.6
Matt
  • Top 10 Contributor
  • Moderator
3276 solutions 22599 answers

I would suggest checking your firewall.

I would suggest checking your firewall.

Question owner

Matt said

I would suggest checking your firewall.

Thanks for your suggestion Matt. Are you aware whether xubuntu has a firewall and how I can check whether creates problems with Thunderbird?

Do you reckon it has something to do with that if nothing has changed with the firewall (if xubuntu has one) since Thunderbird worked the last time?

''Matt [[#answer-1069856|said]]'' <blockquote> I would suggest checking your firewall. </blockquote> Thanks for your suggestion Matt. Are you aware whether xubuntu has a firewall and how I can check whether creates problems with Thunderbird? Do you reckon it has something to do with that if nothing has changed with the firewall (if xubuntu has one) since Thunderbird worked the last time?
Matt
  • Top 10 Contributor
  • Moderator
3276 solutions 22599 answers

I am yet to see a Linux distribution that does not have a firewall, if it is enabled is another question. But I know nothing about our distribution.

Perhaps google the firewall.

I am yet to see a Linux distribution that does not have a firewall, if it is enabled is another question. But I know nothing about our distribution. Perhaps google the firewall.

Question owner

Hi Matt,

I disabled the firewall (in case it was enabled before) and am still encountering the same problem.

Thunderbird also keeps crashing and sending crash reports to Mozilla when I close it (below is the latest crash report)

Any other ideas what I could do to fix it if it's not the firewall, not the ISP and not the login-data?

¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬

Add-ons: messagingmenu%40mozilla.com:1.3.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:52.5.0,langpack-en-GB%40thunderbird.mozilla.org:52.5.0 AsyncPluginShutdownStates: {-:{-:"012345=Async shutdown complete"}} BuildID: 20171122155701 ContentSandboxCapabilities: 117 CrashTime: 1517255686 EMCheckCompatibility: true Email: janosch.ks@posteo.net FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1513268087 MozCrashReason: MOZ_CRASH(Shutdown too long, probably frozen, causing a crash.) Notes: Ubuntu 16.04.3 LTSFP(D00-L1100-W00000000-T0000) OpenGL: Intel Open Source Technology Center -- Mesa DRI Intel(R) Ironlake Mobile -- 2.1 Mesa 17.2.4 -- texture_from_pixmap

ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 254 ShutdownProgress: xpcom-shutdown StartupCrash: 0 StartupTime: 1517255490 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20171122155701","version":"52.5.0","vendor":null,"platformVersion":"52.5.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":7773,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":37,"stepping":5,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2534,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Linux","version":"4.13.0-32-generic","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":"Intel Open Source Technology Center -- Mesa DRI Intel(R) Ironlake Mobile ","vendorID":"Intel Open Source Technology Center","deviceID":"Mesa DRI Intel(R) Ironlake Mobile ","subsysID":null,"RAM":null,"driver":null,"driverVersion":"2.1 Mesa 17.2.4","driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"basic"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unknown","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":17514},"addons":{"activeAddons":{"messagingmenu@mozilla.com":{"blocklisted":false,"description":"This extension integrates Thunderbird into the Ubuntu Unity messaging menu and launcher","name":"Messaging Menu and Unity Launcher integration","userDisabled":false,"appDisabled":false,"version":"1.3.1","scope":4,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":17492,"updateDay":17492,"isSystem":false}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"52.5.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17492,"updateDay":17492},"activePlugins":[{"name":"Shockwave Flash","version":"28.0.0.137","description":"Shockwave Flash 28.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17544}],"activeGMPlugins":{},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 UptimeTS: 196.4643577 Vendor: Version: 52.5.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Hi Matt, I disabled the firewall (in case it was enabled before) and am still encountering the same problem. Thunderbird also keeps crashing and sending crash reports to Mozilla when I close it (below is the latest crash report) Any other ideas what I could do to fix it if it's not the firewall, not the ISP and not the login-data? ¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬ Add-ons: messagingmenu%40mozilla.com:1.3.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:52.5.0,langpack-en-GB%40thunderbird.mozilla.org:52.5.0 AsyncPluginShutdownStates: {-:{-:"012345=Async shutdown complete"}} BuildID: 20171122155701 ContentSandboxCapabilities: 117 CrashTime: 1517255686 EMCheckCompatibility: true Email: janosch.ks@posteo.net FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1513268087 MozCrashReason: MOZ_CRASH(Shutdown too long, probably frozen, causing a crash.) Notes: Ubuntu 16.04.3 LTSFP(D00-L1100-W00000000-T0000) OpenGL: Intel Open Source Technology Center -- Mesa DRI Intel(R) Ironlake Mobile -- 2.1 Mesa 17.2.4 -- texture_from_pixmap ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 254 ShutdownProgress: xpcom-shutdown StartupCrash: 0 StartupTime: 1517255490 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20171122155701","version":"52.5.0","vendor":null,"platformVersion":"52.5.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":7773,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":37,"stepping":5,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2534,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Linux","version":"4.13.0-32-generic","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":"Intel Open Source Technology Center -- Mesa DRI Intel(R) Ironlake Mobile ","vendorID":"Intel Open Source Technology Center","deviceID":"Mesa DRI Intel(R) Ironlake Mobile ","subsysID":null,"RAM":null,"driver":null,"driverVersion":"2.1 Mesa 17.2.4","driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"basic"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unknown","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":17514},"addons":{"activeAddons":{"messagingmenu@mozilla.com":{"blocklisted":false,"description":"This extension integrates Thunderbird into the Ubuntu Unity messaging menu and launcher","name":"Messaging Menu and Unity Launcher integration","userDisabled":false,"appDisabled":false,"version":"1.3.1","scope":4,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":17492,"updateDay":17492,"isSystem":false}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"52.5.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17492,"updateDay":17492},"activePlugins":[{"name":"Shockwave Flash","version":"28.0.0.137","description":"Shockwave Flash 28.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17544}],"activeGMPlugins":{},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 UptimeTS: 196.4643577 Vendor: Version: 52.5.0 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.
Matt
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  • Moderator
3276 solutions 22599 answers

A shut down hang that is converted to a crash. while the crash ids from troubleshooting information would be helpful, does this occur if you start Thunderbird in safe mode/ without add-ons from the help menu?

A shut down hang that is converted to a crash. while the crash ids from troubleshooting information would be helpful, does this occur if you start Thunderbird in safe mode/ without add-ons from the help menu?