X
Tap here to go to the mobile version of the site.

Support Forum

After updating to 57/58 Firefox doesn't show any windows unless it's set to start in reduced color mode (Windows 10/32 bits)

Posted

Firefox 56 worked nice. But when I upgraded it to 57, it didn't start. It just shows a window for a half of second, then it disappears, sometimes there's only flashing cursor in URL field, sometimes nothing. I returned back to 56 as there no time for investigation.

Now I tried to install 58 and there is the same thing. FF starts, shows a window for a moment, then it quickly disappears. Though the icon in taskbar is present. I tried to clear the profile. I tried to remove the old installation, cleared FF folders in C:\Program Files. And made full FF install. All these actions haven't helped.

Then I tried to change firefox.exe properties. And when I checked Compatibility >> Settings >> Reduced color mode (8 bit 256 color mode) Firefox started and is working. All other settings doesn't affect it. The problem is partly solved, but I don't like FF running in 8-bit mode.

OS is Windows 10, 32-bit.

Firefox 56 worked nice. But when I upgraded it to 57, it didn't start. It just shows a window for a half of second, then it disappears, sometimes there's only flashing cursor in URL field, sometimes nothing. I returned back to 56 as there no time for investigation. Now I tried to install 58 and there is the same thing. FF starts, shows a window for a moment, then it quickly disappears. Though the icon in taskbar is present. I tried to clear the profile. I tried to remove the old installation, cleared FF folders in C:\Program Files. And made full FF install. All these actions haven't helped. Then I tried to change firefox.exe properties. And when I checked Compatibility >> Settings >> Reduced color mode (8 bit 256 color mode) Firefox started and is working. All other settings doesn't affect it. The problem is partly solved, but I don't like FF running in 8-bit mode. OS is Windows 10, 32-bit.
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36

More Information

cor-el
  • Top 10 Contributor
  • Moderator
16389 solutions 147861 answers

Helpful Reply

Did you try to disable hardware acceleration?

Try to start Firefox in Safe Mode to see if that works.

Close and restart Firefox after modifying the setting to make the change effective.

Did you try to disable hardware acceleration? Try to start Firefox in <u>Safe Mode</u> to see if that works. *Windows: hold down the Shift key while starting Firefox *Mac: hold down the Options key while starting Firefox *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *Options/Preferences -> General: Performance<br>remove checkmark: [ ] "Use recommended performance settings"<br>remove checkmark: [ ] "Use hardware acceleration when available" *https://support.mozilla.org/en-US/kb/performance-settings *https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration Close and restart Firefox after modifying the setting to make the change effective.
Was this helpful to you? 1
Quote

Question owner

Yes, I tried Safe mode, and I also tried removing hardware acceleration. Graphic drivers are latest available version from 2012. It's Intel Mobile 965 Express family. I'm using Fujitsu-Siemens Lifebook S6140 laptop. All the same, only reducing color helps.

Yes, I tried Safe mode, and I also tried removing hardware acceleration. Graphic drivers are latest available version from 2012. It's Intel Mobile 965 Express family. I'm using Fujitsu-Siemens Lifebook S6140 laptop. All the same, only reducing color helps.
Was this helpful to you?
Quote
cor-el
  • Top 10 Contributor
  • Moderator
16389 solutions 147861 answers

Helpful Reply

Can you post your Troubleshooting information (at least the graphics section) from the about:support page?

does it has any effect if you boot the computer in Windows Safe mode with network support?

Can you post your Troubleshooting information (at least the graphics section) from the about:support page? *https://support.mozilla.org/en-US/kb/use-troubleshooting-information-page-fix-firefox does it has any effect if you boot the computer in Windows Safe mode with network support? *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
Was this helpful to you? 1
Quote

Question owner

It seems I found the source of the problem. Below is the graphics section of troubleshooting page. Direct2D reports an error. There's driver versions mismatch between the registry and DLL. I tried to reinstall driver, but it seems to be a feature of Intel 965 driver. It really has different versions. Images are attached.

There is similar bug report


Application Basics


Name: Firefox Version: 58.0 Build ID: 20180118215408 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; rv:58.0) Gecko/20100101 Firefox/58.0 OS: Windows_NT 10.0 Multiprocess Windows: 1/1 (Enabled by default) Web Content Processes: 2/4 Stylo: content = true (enabled by default), chrome = false (disabled by default) Google Key: Found Mozilla Location Service Key: Found Safe Mode: false

Graphics


Features Compositing: Basic Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000007ce5) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Microsoft Basic Render Driver Direct3D11 vs_5_0 ps_5_0) WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.db3422764a9b) WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL creation failed: * Refused to create WebGL2 context because of blacklist entry: WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Direct2D: Blocked for your graphics driver version mismatch between registry and DLL. Off Main Thread Painting Enabled: true DirectWrite: true (10.0.10586.839) GPU #1 Active: Yes Description: Mobile Intel(R) 965 Express Chipset Family (Microsoft Corporation - WDDM 1.1) Vendor ID: 0x8086 Device ID: 0x2a02 Driver Version: 8.15.10.2697 Driver Date: 10-1-2012 Drivers: igdumd32 igd10umd32 Subsys ID: 13f710cf RAM: Unknown

Diagnostics ClearType Parameters: Gamma: 2,2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200 AzureCanvasAccelerated: 0 AzureCanvasBackend (UI Process): skia AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): cairo GPUProcessPid: 4100 ClearType Parameters: Gamma: 2,2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200 failures: CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.2697 and DLL(s) 8.14.10.2697, reported. Decision Log HW_COMPOSITING: disabled by user: Disabled by pref D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable by runtime: ANGLE is disabled


Failure Log (#0): CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.2697 and DLL(s) 8.14.10.2697, reported. (#1): CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.2697 and DLL(s) 8.14.10.2697, reported. (#2): CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.2697 and DLL(s) 8.14.10.2697, reported.

It seems I found the source of the problem. Below is the graphics section of troubleshooting page. Direct2D reports an error. There's driver versions mismatch between the registry and DLL. I tried to reinstall driver, but it seems to be a feature of Intel 965 driver. It really has different versions. Images are attached. There is similar bug report * [https://bugzilla.mozilla.org/show_bug.cgi?id=1407461 https://bugzilla.mozilla.org/show_bug.cgi?id=1407461] Application Basics ------------------ Name: Firefox Version: 58.0 Build ID: 20180118215408 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; rv:58.0) Gecko/20100101 Firefox/58.0 OS: Windows_NT 10.0 Multiprocess Windows: 1/1 (Enabled by default) Web Content Processes: 2/4 Stylo: content = true (enabled by default), chrome = false (disabled by default) Google Key: Found Mozilla Location Service Key: Found Safe Mode: false Graphics -------- Features Compositing: Basic Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000007ce5) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Microsoft Basic Render Driver Direct3D11 vs_5_0 ps_5_0) WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.db3422764a9b) WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL creation failed: * Refused to create WebGL2 context because of blacklist entry: WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Direct2D: Blocked for your graphics driver version mismatch between registry and DLL. Off Main Thread Painting Enabled: true DirectWrite: true (10.0.10586.839) GPU #1 Active: Yes Description: Mobile Intel(R) 965 Express Chipset Family (Microsoft Corporation - WDDM 1.1) Vendor ID: 0x8086 Device ID: 0x2a02 Driver Version: 8.15.10.2697 Driver Date: 10-1-2012 Drivers: igdumd32 igd10umd32 Subsys ID: 13f710cf RAM: Unknown Diagnostics ClearType Parameters: Gamma: 2,2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200 AzureCanvasAccelerated: 0 AzureCanvasBackend (UI Process): skia AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): cairo GPUProcessPid: 4100 ClearType Parameters: Gamma: 2,2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200 failures: CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.2697 and DLL(s) 8.14.10.2697, reported. Decision Log HW_COMPOSITING: disabled by user: Disabled by pref D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable by runtime: ANGLE is disabled Failure Log (#0): CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.2697 and DLL(s) 8.14.10.2697, reported. (#1): CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.2697 and DLL(s) 8.14.10.2697, reported. (#2): CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.2697 and DLL(s) 8.14.10.2697, reported.

Modified by Tonikk72

Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.