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how do i get to open a downloaded document please? i have been experiencing a backlash opening a document i downloaded using the mozilla application

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  • Last reply by jscher2000

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each time i download using the firefox application, the document fails to open. actually i get to see it where the downloads are stored but right clicking on the document to initiate opening it just wouldn't pull through. please attending to this will assist a whole lot. thanks in anticipation for your reply

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Where are you right-clicking? In Firefox's download list or in Windows Explorer?

Also, your Firefox identified itself to the forum as version 13.0.1, which is so old I can barely remember it. The current versions of Firefox are:

If something is holding you back from upgrading Firefox, please let us know so we can suggest solutions or workarounds. Version 13 is not secure; Mozilla discloses security flaws after each new release.

Sometimes Firefox reports the wrong version because that information was saved in a preferences file. If you have a current version, you may need to clear out that incorrect information. See: How to reset the default user agent on Firefox.