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how do i get to open a downloaded document please? i have been experiencing a backlash opening a document i downloaded using the mozilla application

Posted

each time i download using the firefox application, the document fails to open. actually i get to see it where the downloads are stored but right clicking on the document to initiate opening it just wouldn't pull through. please attending to this will assist a whole lot. thanks in anticipation for your reply

each time i download using the firefox application, the document fails to open. actually i get to see it where the downloads are stored but right clicking on the document to initiate opening it just wouldn't pull through. please attending to this will assist a whole lot. thanks in anticipation for your reply

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; rv:13.0) Gecko/20100101 Firefox/13.0.1

More Information

jscher2000
  • Top 10 Contributor
8787 solutions 71865 answers

Where are you right-clicking? In Firefox's download list or in Windows Explorer?

Also, your Firefox identified itself to the forum as version 13.0.1, which is so old I can barely remember it. The current versions of Firefox are:

If something is holding you back from upgrading Firefox, please let us know so we can suggest solutions or workarounds. Version 13 is not secure; Mozilla discloses security flaws after each new release.

Sometimes Firefox reports the wrong version because that information was saved in a preferences file. If you have a current version, you may need to clear out that incorrect information. See: How to reset the default user agent on Firefox.

Where are you right-clicking? In Firefox's download list or in Windows Explorer? Also, your Firefox identified itself to the forum as version 13.0.1, which is so old I can barely remember it. The current versions of Firefox are: * Regular release: 57.0.4 ([https://www.mozilla.org/firefox/all/ Installers]) * Extended Support Release (ESR): 52.5.3 ([https://www.mozilla.org/firefox/organizations/all/ Installers]) ([https://www.mozilla.org/firefox/organizations/faq/ FAQs]) If something is holding you back from upgrading Firefox, please let us know so we can suggest solutions or workarounds. Version 13 is not secure; Mozilla discloses [https://www.mozilla.org/security/known-vulnerabilities/firefox.html security flaws] after each new release. Sometimes Firefox reports the wrong version because that information was saved in a preferences file. If you have a current version, you may need to clear out that incorrect information. See: [[How to reset the default user agent on Firefox]].