Recent answers to Crashes with black screenhttps://support.mozilla.org/en-US/questions/12004542018-03-03T16:19:16-08:00You can try to modify multi-process settings to see if this has effect.
set number of content proce2018-03-03T16:19:16-08:00cor-elhttps://support.mozilla.org/en-US/questions/1200454#answer-1084175<p>You can try to modify multi-process settings to see if this has effect.
</p>
<ul><li>set number of content processes to 1 if it is currently set to a higher value (4)<br>Options/Preferences -&gt; General -&gt; Performance<br>remove checkmark: [ ] "Use recommended performance settings"
</li><li>disable multi-process windows in Firefox
</li></ul>
<p>You can disable multi-process windows in Firefox by setting this pref to false on the <b>about:config</b> page.
</p>
<ul><li>browser.tabs.remote.autostart = false
</li></ul>
<p>You can open the <b>about:config</b> page via the location/address bar.
You can accept the warning and click "I accept the risk!" to continue.
</p>
<ul><li><a href="http://kb.mozillazine.org/about:config" rel="nofollow">http://kb.mozillazine.org/about:config</a>
</li></ul>
<hr>
<p>You can create a new profile to test if your current profile is causing the problem.
</p><p>See "Creating a profile":
</p>
<ul><li><a href="https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles" rel="nofollow">https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles</a>
</li><li><a href="http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues" rel="nofollow">http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues</a>
</li></ul>
<p>If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
</p>
<ul><li><a href="http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox" rel="nofollow">http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox</a>
</li></ul>The bug report talks about the problem happening while Firefox was updating.
2018-03-03T01:46:23-08:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1200454#answer-1083959<p>The bug report talks about the problem happening while Firefox was updating.
</p>Product Firefox
Release Channel release
Version 58.0.1
Build ID 20180128191252
OS OS X 10.11
Date Pr2018-03-03T01:44:32-08:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1200454#answer-1083957<p>Product Firefox
Release Channel release
Version 58.0.1
Build ID 20180128191252
OS OS X 10.11
</p><p>Date Processed 2018-02-08 17:27:18
</p><p>bp-1216d159-8374-47d2-8bbf-44df51180208
Signature: parentBuildID&nbsp;!= childBuildID
</p><p>The crash report flagged these programs;
</p><p>libCGXType.A.dylib = <a href="https://support.mozilla.org/en-US/questions/922974" rel="nofollow">https://support.mozilla.org/en-US/questions/922974</a>
Chosen Solution
I removed some corrupt fonts and upgraded my OS. Problem resolved.
</p><p>libsystem_kernel.dylib = &nbsp;? Word for Mac
</p><p>libFontParser.dylib
</p><p>libsystem_pthread.dylib = &nbsp;? Word for Mac
</p><p>CoreFoundation
</p><p>CoreGraphics
</p><p>CoreText
</p><p>This is for Sumo's Related Bugs
1366808 NEW --- Crash in MOZ_RELEASE_ASSERT(parentBuildID == childBuildID) after updating with multiple profiles (content process update)
</p>Hi Can not find crash report for today. Here are some recent ones.
I will keep checking it is keepin2018-03-02T22:50:33-08:00bevitthttps://support.mozilla.org/en-US/questions/1200454#answer-1083904<p>Hi Can not find crash report for today. Here are some recent ones.
I will keep checking it is keeping add on's off.
Thanks
</p><p><br>
bp-1216d159-8374-47d2-8bbf-44df51180208
08/02/2018 17:27
bp-310059ec-6709-49c9-8dd6-470c30180118
18/01/2018 19:16
bp-f1a6ddda-3a4b-40bc-bdde-cd0b00180118
18/01/2018 19:15
bp-5af152a2-ba0d-48c7-abd9-eb9be0180118
18/01/2018 19:11
bp-3c2d0e8a-9d19-4009-92ff-c3edc0180118
18/01/2018 19:11
bp-fc1220e6-505d-4fc5-b1e4-359d30180118
18/01/2018 15:17
bp-40934053-d5cd-4c6e-9145-045921180116
16/01/2018 18:16
bp-b42219ad-e83d-4577-a42f-a3ce60180114
14/01/2018 14:16
</p>bevitt said
It just crashed now in the same way as before.
Please post the latest crash reports.
2018-03-02T21:50:17-08:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1200454#answer-1083870<p><em>bevitt <a href="#answer-1083849" rel="nofollow">said</a></em>
</p>
<blockquote>
It just crashed now in the same way as before.
</blockquote>
<p>Please post the latest crash reports.
</p>Once disabled, an option/add-on/whatever should remain disabled.
Is this not the case with you?
http2018-03-02T21:48:56-08:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1200454#answer-1083868<p>Once disabled, an option/add-on/whatever should remain disabled.
Is this not the case with you?
</p><p><a href="https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save" rel="nofollow">https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save</a>
</p><p><strong>Note:</strong> Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.
</p>Hi, Sorry for late reply. Things were going ok with add on's off and Hardware Acceleration off.
It 2018-03-02T19:48:24-08:00bevitthttps://support.mozilla.org/en-US/questions/1200454#answer-1083849<p>Hi, Sorry for late reply. Things were going ok with add on's off and Hardware Acceleration off.
It just crashed now in the same way as before.
I put it in safe mode before checking if add on's were in operation. Sorry&nbsp;!
I will carry on and let you what's going on.
Once you have disabled add on's will they reinstate when you re start the computer each time&nbsp;?
Thank you for your help
Paul
</p>bevitt said
I am in safe mode and it has not happened yet !
It could be the work of one of y2018-01-18T20:47:01-08:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1200454#answer-1066840<p><em>bevitt <a href="#answer-1066585" rel="nofollow">said</a></em>
</p>
<blockquote>
I am in safe mode and it has not happened yet&nbsp;!
</blockquote>
<p>It could be the work of one of your add-ons,
or it could be <strong>Hardware Acceleration. </strong>
<em><a href="https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration" rel="nofollow">How to disable Hardware Acceleration</a></em> {web link}
</p><p>Type <strong>about:addons</strong>&lt;enter&gt; in the address bar to open
your Add-ons Manager. Hot key;
<strong>&lt;Control&gt; <em>(Mac=&lt;Command&gt;)</em> &lt;Shift&gt; A) </strong>
</p><p>In the Add-ons Manager, on the left, select <strong>Extensions. </strong>
Disable a few add-ons, then <strong>Restart Firefox. </strong>
</p><p>Some added toolbar and anti-virus add-ons are known to
cause Firefox issues. <strong>Disable All Of them. </strong>
</p><p>If the problem continues, disable some more (restarting
FF). Continue until the problem is gone. After, you know
what group is causing the issue.
Re-enable the last group <strong>ONE AT A TIME</strong> (restarting FF)
until the problem returns.
</p><p>Once you think you found the problem, disable that and
re-enable all the others, then restart again. Let us know
who the suspect is, detective.
</p>Hi, I can not get to my computer for a while. I will send more when I get access to it.
Thank you f2018-01-18T04:46:46-08:00bevitthttps://support.mozilla.org/en-US/questions/1200454#answer-1066617<p>Hi, I can not get to my computer for a while. I will send more when I get access to it.
Thank you for your Intrest i am very grateful.
Regards
</p>bevitt said
I have more reports with bp in front
Thanks
318D66D4-0533-49CF-BE17-70D808D197C7
06/2018-01-18T03:33:28-08:00jscher2000https://support.mozilla.org/en-US/questions/1200454#answer-1066595<p><em>bevitt <a href="#answer-1066585" rel="nofollow">said</a></em>
</p>
<blockquote>
I have more reports with bp in front
Thanks
<br>
<pre>318D66D4-0533-49CF-BE17-70D808D197C7
06/01/2018 20:26
66B6A003-3E9A-41F2-937E-77566E8D3C18
06/01/2018 20:26</pre>
</blockquote>
<p>Those seem to be about 12 days old now. Do you have anything for the latest crashes?
</p>Hi,
I am in safe mode and it has not happened yet !
I have more reports with bp in front
Thanks2018-01-18T03:20:07-08:00bevitthttps://support.mozilla.org/en-US/questions/1200454#answer-1066585<p>Hi,
I am in safe mode and it has not happened yet&nbsp;!
I have more reports with bp in front
Thanks
</p><p>318D66D4-0533-49CF-BE17-70D808D197C7
06/01/2018 20:26
66B6A003-3E9A-41F2-937E-77566E8D3C18
06/01/2018 20:26
F58A17BD-34B4-4F33-BFD1-EA1868554D34
15/12/2017 19:31
7BDAA495-1142-4E09-9461-A9E880E92254
14/11/2017 15:51
09B67EFB-5C8C-4DED-B6E5-69185CE661A4
27/07/2017 17:54
3EEFF2F2-55FB-4A55-9C14-A5C20CDBD660
19/06/2017 12:18
30EB3B0F-A474-4102-8F2D-321A823F02F7
11/05/2017 14:17
5E659B7A-50B1-43B5-8CD3-E6853CCE9AC7
10/04/2017 16:06
A2189107-5177-408B-87F2-DDFB5B95AE25
10/04/2017 15:54
ABA55030-772D-4922-A77F-D61A61A44F62
01/04/2017 17:29
A81147F0-2178-4E52-93B1-372D90A0D430
31/03/2017
</p>Start Firefox in Safe Mode {web link} by holding down the
<Shift> (Mac=Options) key, and then 2018-01-18T02:28:19-08:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1200454#answer-1066544<p><a href="https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode" rel="nofollow">Start Firefox in Safe Mode</a> {web link} by holding down the
<strong>&lt;Shift&gt; <em>(Mac=Options)</em></strong> key, and then starting Firefox.
</p><p>A small dialog should appear. Click
<strong>Start In Safe Mode</strong> (not Refresh).
Is the problem still there?
</p><p>While still in Safe Mode,
</p><p>In the address bar, type <strong>about:crashes</strong>&lt;enter&gt;.
<strong>Note: </strong> If any reports do not have <strong>BP-</strong> in front of
the numbers/letters, click it to submit them.
</p><p><strong>The crash report is several pages of data. We </strong>
<strong>need the report numbers to see the whole report. </strong>
</p><p>Using your mouse, <strong>mark</strong> the <strong>most recent 7 - 10</strong>
crash reports, and copy them.
Now go to the reply box and paste them in.
</p>
<dl><dt><img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2014-06-04-07-10-50-73db6f.png" alt="aboutcrashesFx29" width="500">
</dt></dl>
<p>For more help on crash reports, see;
<a href="https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support" rel="nofollow">https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support</a>
</p>