Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 6 replies
  • 1 has this problem
  • Last reply by FredMcD

more options

If I leave Firefox open too long or my machine goes to sleep, Firefox crashes and causes my machine to reboot.


57.0.4 (64-bit)

System Details

Mac OS X El Capitan (10.11.6) MacBook Pro (15-inch, Mid 2010) Processor 2.66 GHz Intel Core i7 Memory 8 GB 1067 MHz DDR3 Startup Disk Macintosh HD Graphics NVIDIA GeForce GT 330M 512 MB

All Replies (6)

more options

I forgot to mention that Firefox crashes in Safe Mode and I have already tried a clean install.

more options

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.


For more help on crash reports, see; +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

more options

bp-51341867-90a9-421d-a4aa-475bb0180116 1/16/18 12:57 AM bp-fccad487-a19a-4295-97ab-046fe0180116 1/16/18 12:57 AM bp-45b4be68-d2bc-4c6c-a1b9-ee0520180116 1/16/18 12:56 AM bp-c7fa8f0f-4e7a-4e31-8411-ed99b0180116 1/16/18 12:56 AM bp-c2613faa-1afd-46a7-b843-4a8aa0180111 1/11/18 12:39 AM bp-0a4a6949-d08d-4826-816d-182b80180110 1/9/18 8:02 PM bp-375d711e-b709-46cd-ba73-8fca20180105 1/4/18 11:51 PM

more options

Product Firefox Release Channel release Version 57.0.1 Build ID 20171128222554 OS OS Version

Note: No system information shown in report

bp-51341867-90a9-421d-a4aa-475bb0180116 bp-45b4be68-d2bc-4c6c-a1b9-ee0520180116

Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 20 related bug reports

Note: No modules listed. ++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 57.0.4 Build ID 20180103231032 OS OS X 10.11 OS Version 10.11.6 15G18013

bp-fccad487-a19a-4295-97ab-046fe0180116 Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 20 related bug reports

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder.

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux;

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove the profiles folder.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again. This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

more options

I tried a full clean re-install and the same issues occur. Is there anything else I should try?

more options

pherbert said

Firefox crashes in Safe Mode

Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there?