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I'm not sure what's happened, but all my saved user names and passwords have disappeared...little help on how to fix this?

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  • Last reply by FredMcD

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I'm not sure what's happened, but all my saved user names and passwords have disappeared...little help on how to fix this? Using a PC running Windows 10

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Are you using any password add-ons?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.