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A problem with signing in and 2FA

Posted

it gives me "Primary account email required for sign-in" when I'm trying to enter the confirmation code from the email I get after entering my password, even though I've been using my primary email all along

it gives me "Primary account email required for sign-in" when I'm trying to enter the confirmation code from the email I get after entering my password, even though I've been using my primary email all along

Modified by treeshateorcs

Chosen solution

Ok, so I reset password and started over. Sorry I couldn't wait any longer

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0

More Information

Shadow110 1072 solutions 14836 answers

Helpful Reply

Signing into what ? https://support.mozilla.org/en-US/

Signing into what ? https://support.mozilla.org/en-US/

Helpful Reply

Pkshadow said

Signing into what ? https://support.mozilla.org/en-US/

Into my Firefox account.

''Pkshadow [[#answer-1064520|said]]'' <blockquote> Signing into what ? https://support.mozilla.org/en-US/ </blockquote> Into my Firefox account.
Happy112 561 solutions 5694 answers

Hi,

Would you please take a look at this article :

https://support.mozilla.org/en-US/kb/im-having-problems-with-my-firefox-account

Any good  ?

Hi, Would you please take a look at this article : https://support.mozilla.org/en-US/kb/im-having-problems-with-my-firefox-account Any good ?

Question owner

Happy112 said

Hi, Would you please take a look at this article : https://support.mozilla.org/en-US/kb/im-having-problems-with-my-firefox-account Any good  ?

Hey, Nope, it doesn't have an answer to my question. Another thing I just remembered and would like to point out is that when I'm about to enter the confirmation code, on that page it shows a different email address (my old one, I've changed my Firefox account primary email address), not the one I'm logging in with.

''Happy112 [[#answer-1064686|said]]'' <blockquote> Hi, Would you please take a look at this article : https://support.mozilla.org/en-US/kb/im-having-problems-with-my-firefox-account Any good ? </blockquote> Hey, Nope, it doesn't have an answer to my question. Another thing I just remembered and would like to point out is that when I'm about to enter the confirmation code, on that page it shows a different email address (my old one, I've changed my Firefox account primary email address), not the one I'm logging in with.

Question owner

It seems like I have no primary email address attached to my Firefox account, even though I'm logging in with one. Weird

It seems like I have no primary email address attached to my Firefox account, even though I'm logging in with one. Weird
Happy112 561 solutions 5694 answers

Would you take a look at this article and see if maybe you'll find an answer there :

https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts

Would you take a look at this article and see if maybe you'll find an answer there : https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts

Question owner

dude, I can't sign in. How am I supposed to change my email address without being signed in in the first place?

dude, I can't sign in. How am I supposed to change my email address without being signed in in the first place?
Happy112 561 solutions 5694 answers

treeshateorcs said

dude, I can't sign in. How am I supposed to change my email address without being signed in in the first place?

This 'dude' will forward this thread to an Administrator - but please bear in mind that it's weekend and that we're dealing with different time zones.

Sorry I couldn't be more helpful .......

''treeshateorcs [[#answer-1064700|said]]'' <blockquote> dude, I can't sign in. How am I supposed to change my email address without being signed in in the first place? </blockquote> This 'dude' will forward this thread to an Administrator - but please bear in mind that it's weekend and that we're dealing with different time zones. Sorry I couldn't be more helpful .......

Modified by Happy112

Question owner

Thank you! And sorry for 'dude' :( I'm ESL

Thank you! And sorry for 'dude' :( I'm ESL
Happy112 561 solutions 5694 answers

treeshateorcs said

Thank you! And sorry for 'dude' :( I'm ESL

Hey, I thought it was quite funny, being called 'dude'  !  :)

I just sent an email to an Administrator.

By the way : it was not one of my brightest moments to overlook the fact that you can't sign in  !

''treeshateorcs [[#answer-1064704|said]]'' <blockquote> Thank you! And sorry for 'dude' :( I'm ESL </blockquote> Hey, I thought it was quite funny, being called 'dude' ! :) I just sent an email to an Administrator. By the way : it was not one of my brightest moments to overlook the fact that you can't sign in !

Chosen Solution

Ok, so I reset password and started over. Sorry I couldn't wait any longer

Ok, so I reset password and started over. Sorry I couldn't wait any longer

Question owner

Should I mark this as solved? I'm not sure if I should...

Should I mark this as solved? I'm not sure if I should...
Happy112 561 solutions 5694 answers

treeshateorcs said

Should I mark this as solved? I'm not sure if I should...

If you don't have a problem anymore, then just mark your penultimate post as the one that solved your problem  !

''treeshateorcs [[#answer-1065524|said]]'' <blockquote> Should I mark this as solved? I'm not sure if I should... </blockquote> If you don't have a problem anymore, then just mark your penultimate post as the one that solved your problem !
guigs 1072 solutions 11697 answers

Hi there, I am really sorry for the late reply, there was an American Holiday on Monday. I think you did the right think here, resetting and starting with a new email is usually the easiest solution.

If you would like to continue to troubleshoot the previous email address that was used for the sync account, I would advise moving forward and just adding the devices/profiles that were attached to the previous sync account, all of the information is locally stored on your profile, there is no 'back up'.

I think next you can add a secondary email address - after deleting the previous one (if it gives you an error) https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts

Let me get back to you about the 2FA so you don't run into the issue again with the new account.

Hi there, I am really sorry for the late reply, there was an American Holiday on Monday. I think you did the right think here, resetting and starting with a new email is usually the easiest solution. If you would like to continue to troubleshoot the previous email address that was used for the sync account, I would advise moving forward and just adding the devices/profiles that were attached to the previous sync account, all of the information is locally stored on your profile, there is no 'back up'. I think next you can add a secondary email address - after deleting the previous one (if it gives you an error) https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts Let me get back to you about the 2FA so you don't run into the issue again with the new account.
guigs 1072 solutions 11697 answers

Hi,

If you do not mind providing more info on where you can reproduce this I have opened an issue in the Firefox Account Git repository (where they track issues with the product)

Can you add the specs of your set up (how you enabled UFA, the version of Firefox and the steps you took to login (what site or part of the product did you sign in from)) I think the will be able to work with you.

Hi, If you do not mind providing more info on where you can reproduce this I have opened an issue in the Firefox Account Git repository (where they track issues with the product) *https://github.com/mozilla/fxa-auth-server/issues/2256 Can you add the specs of your set up (how you enabled UFA, the version of Firefox and the steps you took to login (what site or part of the product did you sign in from)) I think the will be able to work with you.

Question owner

guigs said

Hi there, I am really sorry for the late reply, there was an American Holiday on Monday. I think you did the right think here, resetting and starting with a new email is usually the easiest solution. If you would like to continue to troubleshoot the previous email address that was used for the sync account, I would advise moving forward and just adding the devices/profiles that were attached to the previous sync account, all of the information is locally stored on your profile, there is no 'back up'. I think next you can add a secondary email address - after deleting the previous one (if it gives you an error) https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts Let me get back to you about the 2FA so you don't run into the issue again with the new account.

the thing is I didn't start with a new email, I reset password for the same email I had problems with

''guigs [[#answer-1065779|said]]'' <blockquote> Hi there, I am really sorry for the late reply, there was an American Holiday on Monday. I think you did the right think here, resetting and starting with a new email is usually the easiest solution. If you would like to continue to troubleshoot the previous email address that was used for the sync account, I would advise moving forward and just adding the devices/profiles that were attached to the previous sync account, all of the information is locally stored on your profile, there is no 'back up'. I think next you can add a secondary email address - after deleting the previous one (if it gives you an error) https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts Let me get back to you about the 2FA so you don't run into the issue again with the new account. </blockquote> the thing is I didn't start with a new email, I reset password for the same email I had problems with

Question owner

Maybe that other 'dude' having the same problem as myself has something to add

Maybe that other 'dude' having the same problem as myself has something to add

Question owner

ok, this is not funny anymore. I just tried to sign in on linux and it says "unexpected error"

ok, this is not funny anymore. I just tried to sign in on linux and it says "unexpected error"
Happy112 561 solutions 5694 answers

treeshateorcs said

ok, this is not funny anymore. I just tried to sign in on linux and it says "unexpected error"

Bummer  ! Would you please remove the Chosen Solution mark  ? You can do so by clicking on the 'Undo' button to the right of that post. I'm sure that guigs will come to your rescue - but (again) bear in mind that you're dealing with different time zones.

''treeshateorcs [[#answer-1065892|said]]'' <blockquote> ok, this is not funny anymore. I just tried to sign in on linux and it says "unexpected error" </blockquote> Bummer ! Would you please remove the Chosen Solution mark ? You can do so by clicking on the 'Undo' button to the right of that post. I'm sure that guigs will come to your rescue - but (again) bear in mind that you're dealing with different time zones.

Question owner

Happy112 said

treeshateorcs said
ok, this is not funny anymore. I just tried to sign in on linux and it says "unexpected error"

Bummer  ! Would you please remove the Chosen Solution mark  ? You can do so by clicking on the 'Undo' button to the right of that post. I'm sure that guigs will come to your rescue - but (again) bear in mind that you're dealing with different time zones.

ok, sorry that was probably a false flag, because now it just says "wrong password". hm. why did it say "unexpected error" at first? anyway, the password I was entering was probably wrong, so the solution still stands

''Happy112 [[#answer-1065894|said]]'' <blockquote> ''treeshateorcs [[#answer-1065892|said]]'' <blockquote> ok, this is not funny anymore. I just tried to sign in on linux and it says "unexpected error" </blockquote> Bummer ! Would you please remove the Chosen Solution mark ? You can do so by clicking on the 'Undo' button to the right of that post. I'm sure that guigs will come to your rescue - but (again) bear in mind that you're dealing with different time zones. </blockquote> ok, sorry that was probably a false flag, because now it just says "wrong password". hm. why did it say "unexpected error" at first? anyway, the password I was entering was probably wrong, so the solution still stands