Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

New tab changed to opening rsearch link instead of squares. How to change from url to blank page?!?!?!?!?!?

more options

stop deleting forum posts. how do you stop your new tabs from becoming url?????

All Replies (3)

more options

I had disabled any and all add-ons which until youtube offered its own dark skin, was only a youtube black and a youtube auto HD playback. Those both have been installed for over a year and never affected the browser behavior. I cycled them on and off in troubleshooting.

more options

Extensions can change the new tab page; that would be the #1 vector. Please double-check the Extensions list on the Troubleshooting Information page to make sure you do not have a self-hiding extension that avoids appearing on the Add-ons page. Either:

  • "3-bar" menu button > "?" button > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

Scroll down to the Extensions heading and review the table that follows.

(In Firefox 57+, extensions can no longer hide themselves.)

One rarely used vector for taking over the new tab page is a program folder infection. Check in these locations (varies for 32-bit / 64-bit):

C:\Program Files\Mozilla Firefox\defaults\pref C:\Program Files (x86)\Mozilla Firefox\defaults\pref

Any files other than channel-prefs.js are suspicious. Remove them to a neutral location for further analysis at your leisure.

more options

"channel-prefs.js" is the only file located in that folder you specified.

here is my plugins list from about:support

Installed plugins

Missing something? Some plugins are no longer supported. Learn More.

OpenH264 Video Codec provided by Cisco Systems, Inc.

   File: 1.7.1
   Path: C:\Users\badaf\AppData\Roaming\Mozilla\Firefox\Profiles\2gp2extw.default\gmp-gmpopenh264\1.7.1
   Version: 1.7.1
   State: Enabled
   This plugin is automatically installed by Mozilla to comply with the WebRTC specification and to enable WebRTC calls with devices that require the H.264 video codec. Visit to view the codec source code and learn more about the implementation.

Widevine Content Decryption Module provided by Google Inc.

   Path: C:\Users\badaf\AppData\Roaming\Mozilla\Firefox\Profiles\2gp2extw.default\gmp-widevinecdm\
   State: Enabled
   Play back protected web video.

Shockwave Flash

   File: NPSWF64_28_0_0_126.dll
   Path: C:\WINDOWS\system32\Macromed\Flash\NPSWF64_28_0_0_126.dll
   State: Enabled
   Shockwave Flash 28.0 r0

MIME Type Description Suffixes application/x-shockwave-flash Adobe Flash movie swf application/futuresplash FutureSplash movie spl

Though I have already downgraded to previous version and solved my problem myself because disgusting trolls wanted to respond to things that they had zero idea about asking to re-type text that they could just scroll up to read, instead of just waiting for an adult to be able to read some cusswords and answer me 3 days ago, I do thank you for your detailed response. I'm sure if I didn't already help myself all by myself alone, that I would have tried this advice.

  1. 1
  2. 2