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Graphics not showing up on my AOL web site.

Posted

For the last couple of weeks suddenly most graphics are not showing up on www.aol.ca either on the new pages of AOL or in my emails. I've just about tried everything I know of (I am not a technician) but nothing is bringing these graphics back. When I go on Internet Explorer i don't have this problem. You can see from the images attached that I just have white blank spaces where a picture should be. Can someone help me please? Thank you so much. Laurence.

For the last couple of weeks suddenly most graphics are not showing up on www.aol.ca either on the new pages of AOL or in my emails. I've just about tried everything I know of (I am not a technician) but nothing is bringing these graphics back. When I go on Internet Explorer i don't have this problem. You can see from the images attached that I just have white blank spaces where a picture should be. Can someone help me please? Thank you so much. Laurence.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 28.0 r0

Application

  • Firefox 57.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
  • Support URL: https://support.mozilla.org/1/firefox/57.0.2/WINNT/en-US/

Extensions

  • DuckDuckGo Plus 2017.12.7 (jid1-ZAdIEUB7XOzOJw@jetpack)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 750 Ti
  • adapterDescription2:
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  • adapterDeviceID2:
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  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
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  • adapterSubsysID2:
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  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22164
  • driverDate: 10-27-2017
  • driverDate2:
  • driverVersion: 23.21.13.8813
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  • webgl2DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
  • webgl2Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 750 Ti Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000096db) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Pkshadow
  • Top 10 Contributor
837 solutions 10552 answers

Please update your Video Card Drivers Please. A Clean install would be best. NVIDIA GeForce GTX 750 Ti driverDate: 10-27-2017 failures: [u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(210,20320) Code: 0x80070057 format 0'] featureLog: {u'fallbacks': [{u'message': u'Unsupported by driver', u'name': u'NO_CONSTANT_BUFFER_OFFSETTING'}]

Please let us know if this solved your issue or if need further assistance.

Please update your Video Card Drivers Please. A Clean install would be best. NVIDIA GeForce GTX 750 Ti driverDate: 10-27-2017 failures: [u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(210,20320) Code: 0x80070057 format 0'] featureLog: {u'fallbacks': [{u'message': u'Unsupported by driver', u'name': u'NO_CONSTANT_BUFFER_OFFSETTING'}] Please let us know if this solved your issue or if need further assistance.

Modified by Pkshadow

Question owner

Dear Pkshadow, Thank you so much for your response. I did what you suggested and I asked Windows to check on new NVIDIA driver updates online and Windows says I do have the latest video drivers installed for my Windows 7 operating system. Is there any other way I can get back my graphics in my AOL emails, etc.? Thank you again. Laurence.

Dear Pkshadow, Thank you so much for your response. I did what you suggested and I asked Windows to check on new NVIDIA driver updates online and Windows says I do have the latest video drivers installed for my Windows 7 operating system. Is there any other way I can get back my graphics in my AOL emails, etc.? Thank you again. Laurence.
Pkshadow
  • Top 10 Contributor
837 solutions 10552 answers

I do not know why you asked Microsoft. They are not the maker of the Video Card nor do they Supply the Drivers. I gave you the information above and that there is some corruption in the drivers and that you need to update or re-install and they tell you you have the latest drivers. What a joke.

That does nothing to fix the corruption at all. It can not be ignored. It maybe the reason you are not getting the graphics you want on AOL. You fix Drivers and errors that are known before you work on something you do not know is broken yet or not. So please fix your driver issue.

Please read this re custom install: http://www.tomshardware.com/answers/id-3378608/nvidia-ftw-geforce-gtx-750-driver-issues-windows-update-issues.html

This is your card : NVIDIA GeForce GTX 750 Ti https://www.nvidia.com/gtx-700-graphics-cards/gtx-750ti/

This is a respectable site and I have downloaded drivers here myself. They are from the same month 2 days latter and are enhanced a little for gaming. Is same thing. https://www.guru3d.com/files-details/geforce-388-13-whql-driver-download.html You will notice in the Supported 700 Series your Card is Listed.

Please Download. Save them some place as may need again if corrupted. Uninstall your old Drivers and it will default to vga drivers or you can double click the drivers and it will find that you already have them and ask if you want to uninstall or .......... Myself I run AMD Cards on all my systems though do work on these occasionally for friends.

Just remember custom install and untick the GeoForce Experience.

Then will work on Firefox.

Or just go ahead and ignore everything above : https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Please let us know if this solved your issue or if need further assistance.

I do not know why you asked Microsoft. They are not the maker of the Video Card nor do they Supply the Drivers. I gave you the information above and that there is some corruption in the drivers and that you need to update or re-install and they tell you you have the latest drivers. What a joke. That does nothing to fix the corruption at all. It can not be ignored. It maybe the reason you are not getting the graphics you want on AOL. You fix Drivers and errors that are known before you work on something you do not know is broken yet or not. So please fix your driver issue. Please read this re custom install: http://www.tomshardware.com/answers/id-3378608/nvidia-ftw-geforce-gtx-750-driver-issues-windows-update-issues.html This is your card : NVIDIA GeForce GTX 750 Ti https://www.nvidia.com/gtx-700-graphics-cards/gtx-750ti/ This is a respectable site and I have downloaded drivers here myself. They are from the same month 2 days latter and are enhanced a little for gaming. Is same thing. https://www.guru3d.com/files-details/geforce-388-13-whql-driver-download.html You will notice in the Supported 700 Series your Card is Listed. Please Download. Save them some place as may need again if corrupted. Uninstall your old Drivers and it will default to vga drivers or you can double click the drivers and it will find that you already have them and ask if you want to uninstall or .......... Myself I run AMD Cards on all my systems though do work on these occasionally for friends. Just remember custom install and untick the GeoForce Experience. Then will work on Firefox. Or just go ahead and ignore everything above : https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings Please let us know if this solved your issue or if need further assistance.
cor-el
  • Top 10 Contributor
  • Moderator
16328 solutions 147358 answers

Helpful Reply

If images are missing then check that you do not block images from some domains.

  • you can tap the Alt key or press the F10 key to show the hidden Menu Bar temporarily

Check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions".

Check "Tools -> Page Info -> Media" for blocked images

  • select the first image and use the cursor Down key to scroll through the list
  • if an image in the list is grayed and "Block Images from..." has a checkmark then remove this checkmark to unblock images from this domain

You can check these preferences on the about:config page and make sure they have the default value.

  • permissions.default.image (1)
  • network.http.sendRefererHeader (2)

There is Tracking Protection that can block (wanted) content, so check the location/address bar for special icons.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (e.g. Adblock Plus, NoScript, Ghostery, uBlock Origin) always make sure such extensions do not block (wanted) content.

  • make sure your extensions and filters are updated to the latest version

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

See also:

If images are missing then check that you do not block images from some domains. *you can tap the Alt key or press the F10 key to show the hidden Menu Bar temporarily Check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions". Check "Tools -> Page Info -> Media" for blocked images *select the first image and use the cursor Down key to scroll through the list *if an image in the list is grayed and "<i>Block Images from...</i>" has a checkmark then remove this checkmark to unblock images from this domain You can check these preferences on the <b>about:config</b> page and make sure they have the default value. *permissions.default.image (1) *network.http.sendRefererHeader (2) <hr> There is Tracking Protection that can block (wanted) content, so check the location/address bar for special icons. *https://support.mozilla.org/en-US/kb/control-center-site-privacy-and-security-firefox If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (e.g. Adblock Plus, NoScript, Ghostery, uBlock Origin) always make sure such extensions do not block (wanted) content. *make sure your extensions and filters are updated to the latest version Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem. *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems See also: *http://kb.mozillazine.org/Images_or_animations_do_not_load *http://kb.mozillazine.org/Websites_look_wrong