Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Drop down menus wont stay open

  • 3 replies
  • 1 has this problem
  • Last reply by Happy112

more options

Video demonstrating the bug:

macOS 10.13.1 Apple Magic Mouse 2 Running Firefox beta, but same issue occurs with the release version and nightly.

After an exhaustive search I tried every solution I could find. Including a wired USB mouse.

- Tried Safe mode - Reset Firefox through troubleshooting menu - Deleted Firefox App, Application Support files under Mozilla and Firefox and rebooted, then downloaded a new copy of the release version - same issue - Tried with Add-ons disabled - Deleted bluetooth preferences, restarted, re-added bluetooth devices to Mac, etc - Tried USB mouse (seemed to occur less often but still had issues) - Tried with hardware support disabled - Tried without Better Touch Tool enabled (no difference)

At a complete loss for what to do now.

Can you please help?

Thank you, Nick

All Replies (3)

more options

You said you disabled your extensions. Did you try Safe Mode?

more options

FredMcD said

You said you disabled your extensions. Did you try Safe Mode?

Yes, I tried safe mode as well.

more options

Hi nickwoodhams,

The menus that won't stay open, are those the the ones you have to click on, or all dropdown menus, including the ones you can hover  ?

If the 'hover type' menus work alright, then maybe you could try to use a different mouse, like a USB mouse.

But you may already have tried that ......