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Bookmarks/ Settings Gone!

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Mkll

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Hi, my computer was running slow so I restarted it and when it booted up again, I opened up Firefox and it said, “Welcome to the new Firefox.” ALL of my settings, homepage and most importantly, bookmarks were gone!

I don’t understand what happened because I did NOT install anything new with Firefox!

How do I restore my bookmarks? I had some very important stuff saved… Please help me! Thank you.

Hi, my computer was running slow so I restarted it and when it booted up again, I opened up Firefox and it said, “Welcome to the new Firefox.” ALL of my settings, homepage and most importantly, bookmarks were gone! I don’t understand what happened because I did NOT install anything new with Firefox! How do I restore my bookmarks? I had some very important stuff saved… Please help me! Thank you.

All Replies (1)

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Hi,

If you can't find all of your bookmarks and bookmark folders after updating to the new Firefox Quantum (version 57), try this solution:

  1. Click on the Library 57 library icon icon on your Firefox toolbar.
  2. Click on Bookmarks, then click on Bookmarking Tools.
  3. Click on Add Bookmarks Menu to the Toolbar.
    • A Bookmarks Menu Bookmark Menu icon (star on tray) icon will be added to your toolbar.
  4. Click on the new Bookmarks Menu icon. You should get the same Bookmarks Menu as in earlier Firefox versions.

Let us know if this solves the problem.