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Ever since the update on 12/9/17 of Firefox, I get "image cannot display" and a red "X" in all Outlook emails.

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  • Last reply by cor-el

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I have tried all the described online fixes to Outlook I could find. None work. Clicking on the red X will open the email in Firefox and the images are displayed.

I have tried all the described online fixes to Outlook I could find. None work. Clicking on the red X will open the email in Firefox and the images are displayed.

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Please update to version 57.0.2 for fixes : https://support.mozilla.org/en-US/kb/update-firefox-latest-version

May or may not fix issue.

Please let us know if this solved your issue or if need further assistance.

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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache:

  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window