Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

will not let me log on to my account

  • 1 reply
  • 1 has this problem
  • 11 views
  • Last reply by Shadow110

bunn
bunn
more options

I just created a Firefox account so that I could back-up my book marks so that I can open them on my new computer. I recieved verification of my account but it will not recognize my username. when I prompt it for a reset nothing happens, (no email)

I just created a Firefox account so that I could back-up my book marks so that I can open them on my new computer. I recieved verification of my account but it will not recognize my username. when I prompt it for a reset nothing happens, (no email)

Chosen solution

If have tried more than once in 24hrs you are locked out for good. https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq

Make a new account, contact bugzilla

Please let us know if this solved your issue or if need further assistance.

Read this answer in context 👍 0

All Replies (1)

Shadow110
Shadow110
more options

Chosen Solution

If have tried more than once in 24hrs you are locked out for good. https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq

Make a new account, contact bugzilla

Please let us know if this solved your issue or if need further assistance.