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Why does Amazon not display properly with Firefox?

  • 5 replies
  • 1 has this problem
  • 461 views
  • Last reply by dpolo2

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Whenever I go to Amazon.com the site displays in a micro format, too small to read at all. I also find that some other commercial sites show gibberish and do not allow me to place orders. Yet if I use Internet Explorer I do not have these issues. Why? And how do I repair it.

Chosen solution

On Micro-Amazon, could you try resetting the zoom level? Recent versions of Firefox have a reset button near the right end of the address bar showing the current zoom percentage. On any version, you can try holding down the Ctrl key and tapping 0, or manually adjust by holding down Ctrl and tapping the + key several times.

Does that help?

Now... what do you mean by gibberish? If you see endless lines of characters on some sites with no layout, there could be an issue with an intermediary, such as a security filter. One known problem is Lavasoft Web Companion. But it also could be malware, so it's worth investigating further.

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Chosen Solution

On Micro-Amazon, could you try resetting the zoom level? Recent versions of Firefox have a reset button near the right end of the address bar showing the current zoom percentage. On any version, you can try holding down the Ctrl key and tapping 0, or manually adjust by holding down Ctrl and tapping the + key several times.

Does that help?

Now... what do you mean by gibberish? If you see endless lines of characters on some sites with no layout, there could be an issue with an intermediary, such as a security filter. One known problem is Lavasoft Web Companion. But it also could be malware, so it's worth investigating further.

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Thanks. The reset took care of the Amazon size issue.

By gibberish I mean that many of the components of the site show up as simple text without any of the design features, and some of this text runs over the design features that are present; also this text is all over the screen. But more importantly, the site doesn't function properly -- e.g., items added to the cart do not enter properly and orders cannot be placed. Is this due to changes made in Mozilla in March 2017?

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Hi dpolo2, I can't remember what happened in March 2017. Is that when you first noticed the issue?

Can you give an example of a site that has that kind of problem layout on your Firefox?

Has Firefox ever indicated a connection problem on that site, particularly a problem making a secure connection?


In case you haven't already, you might also try "the usual":

If a site is generally known to work in Firefox, these are general suggestions to try when it stops working correctly:

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes. If you do not see the number going down on the page, you can reload it using Ctrl+r to check progress.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

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In my earlier search of help, the Firefox support stated that in March 2017 Mozilla stopped supporting Flash and some other applications because they slowed slowed down operations. They offered me their ESR channel as a solution. That's what I was referring to with my March question.

The site that isn't working is cheapestees.com. I haven't tried clearing the cache yet but will do so.

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Thanks again. Clearing the cache seems to have solved the problem on that site. Now we'll hope things continue to work.