X
Tap here to go to the mobile version of the site.

Support Forum

i can not find my bookmarks

Posted

All of my carefully stored, categorized, and labeled bookmarks have disappeared. I have been thru help and support no one seems to be able to help.

All of my carefully stored, categorized, and labeled bookmarks have disappeared. I have been thru help and support no one seems to be able to help.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 24.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0

More Information

the-edmeister
  • Top 25 Contributor
  • Moderator
5395 solutions 40083 answers

Open the Bookmarks Sidebar and see if your Bookmarks appear there. From the keyboard use {Ctrl + B} to open the Bookmarks Sidebar.


If your Bookmarks appear there do this.

  • Click on the 57 library icon library icon and go to bookmarks > bookmarking tools > add bookmarks menu to the toolbar.
  • Then you click the Bookmark Menu icon (star on tray) icon that's newly appearing on the toolbar, you'll get to the same bookmarks menu like in earlier versions...
  • Open the Bookmarks Sidebar and see if your Bookmarks appear there. From the keyboard use '''{Ctrl + B}''' to open the Bookmarks Sidebar. If your Bookmarks appear there do this. <li>Click on the '''<img alt="57 library icon" class="wiki-image frameless" src="//support.cdn.mozilla.net/media/uploads/gallery/images/2017-10-11-11-30-17-d521f7.png" title="">''' library icon and go to <em>bookmarks &gt; bookmarking tools &gt; <strong>add bookmarks menu to the toolbar</strong></em>. </li><li> Then you click the '''<img alt="Bookmark Menu icon (star on tray)" class="wiki-image frameless" src="//support.cdn.mozilla.net/media/uploads/gallery/images/2017-10-14-13-54-51-ad9ea7.png" title="">''' icon that's newly appearing on the toolbar, you'll get to the same bookmarks menu like in earlier versions... </li>

    Question owner

    I already did this. As I said before I cannot find my bookmarks

    I already did this. As I said before I cannot find my bookmarks
    the-edmeister
    • Top 25 Contributor
    • Moderator
    5395 solutions 40083 answers

    If they don't appear in the Bookmarks Sidebar and can't see them when using the Bookmark Menu icon (star on tray) button I wonder if you might may more than one Profile.

    Type about:profiles in the address bar and hit Enter. Is there more than one Profile shown there?

    If they don't appear in the Bookmarks Sidebar and can't see them when using the <img alt="Bookmark Menu icon (star on tray)" class="wiki-image frameless" src="//support.cdn.mozilla.net/media/uploads/gallery/images/2017-10-14-13-54-51-ad9ea7.png" title=""> button I wonder if you might may more than one Profile. Type '''about:profiles''' in the address bar and hit Enter. Is there more than one Profile shown there?

    Question owner

    The star with a line under it does not appear on my screen or keyboard. And the about:profiles shows I only have one profile. I still can not find my bookmarks.

    The star with a line under it does not appear on my screen or keyboard. And the about:profiles shows I only have one profile. I still can not find my bookmarks.
    Shadow110 1072 solutions 14836 answers
    https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

    Helpful Reply

    is there anyway to get help with my problem. No one responds to my inquiries

    is there anyway to get help with my problem. No one responds to my inquiries
    cor-el
    • Top 10 Contributor
    • Moderator
    17407 solutions 157253 answers

    See also "How do I add the Bookmarks Menu button to the toolbar?":

    Do you see any bookmarks in the Bookmarks Manager (Library)?

    • Bookmarks -> Show All Bookmarks

    You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

    • use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page

    See also:

    See also "<i>How do I add the Bookmarks Menu button to the toolbar?</i>": *https://support.mozilla.org/en-US/kb/bookmarks-firefox#firefox:win10:fx57 Do you see any bookmarks in the Bookmarks Manager (Library)? *Bookmarks -> Show All Bookmarks You can check for problems with the <b>places.sqlite</b> database (bookmarks and history) in the Firefox profile folder. *use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page See also: *http://kb.mozillazine.org/Locked_or_damaged_places.sqlite *https://support.mozilla.org/en-US/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file

    Question owner

    none of the links work. I just get a blank page no logos or anything

    none of the links work. I just get a blank page no logos or anything

    Question owner

    I still can not locate my bookmarks and I can not get any help on the subject

    I still can not locate my bookmarks and I can not get any help on the subject
    jscher2000
    • Top 10 Contributor
    8632 solutions 70597 answers

    cascadewaterrat said

    I still can not locate my bookmarks and I can not get any help on the subject

    If you open the Library window -- Ctrl+Shift+b or "Show All Bookmarks" -- do you have any of your bookmarks when you click the three categories in the left column?

    • Bookmarks Toolbar
    • Bookmarks Menu
    • Other Bookmarks

    If all your bookmarks are missing from there, try a Restore. That will wipe any new bookmarks you've added since the time of the backup that you restore. If you need those new bookmarks, add the optional steps:

    (1) Optional Export current bookmarks. See: Export Firefox bookmarks to an HTML file to back up or transfer bookmarks

    (2) Restore backup file. See: Restore bookmarks from backup or move them to another computer

    (3) Optional Import the bookmarks you exported in step #1. See: Import Bookmarks from an HTML file

    (4) Optional If you imported in Step #3, find the Imported Bookmarks folder and drag the bookmark(s) you want to keep to the proper location(s).

    Does that help?

    ''cascadewaterrat [[#answer-1048266|said]]'' <blockquote> I still can not locate my bookmarks and I can not get any help on the subject </blockquote> If you open the Library window -- Ctrl+Shift+b or "Show All Bookmarks" -- do you have any of your bookmarks when you click the three categories in the left column? * Bookmarks Toolbar * Bookmarks Menu * Other Bookmarks If all your bookmarks are missing from there, try a Restore. That will wipe any new bookmarks you've added since the time of the backup that you restore. If you need those new bookmarks, add the optional steps: (1) ''Optional'' Export current bookmarks. See: [[Export Firefox bookmarks to an HTML file to back up or transfer bookmarks]] (2) Restore backup file. See: [[Restore bookmarks from backup or move them to another computer]] (3) ''Optional'' Import the bookmarks you exported in step #1. See: [[Import Bookmarks from an HTML file]] (4) ''Optional'' If you imported in Step #3, find the Imported Bookmarks folder and drag the bookmark(s) you want to keep to the proper location(s). Does that help?
    jscher2000
    • Top 10 Contributor
    8632 solutions 70597 answers

    By the way, if you have seen the error message mentioned in the following article, please follow the steps in the article first: Fix "The bookmarks and history system will not be functional" error message.

    By the way, if you have seen the error message mentioned in the following article, please follow the steps in the article first: [[Fix "The bookmarks and history system will not be functional" error message]].

    Helpful Reply

    I do not get any error messages, The bookmarks are simply gone. There was nothing in this message that I haven't already tried.

    I do not get any error messages, The bookmarks are simply gone. There was nothing in this message that I haven't already tried.
    cor-el
    • Top 10 Contributor
    • Moderator
    17407 solutions 157253 answers

    Can you open the Bookmarks Manager (Library) via the Bookmarks menu (Show All Bookmarks)?

    • you can tap the Alt key or press the F10 key to show the hidden Menu Bar temporarily
    Can you open the Bookmarks Manager (Library) via the Bookmarks menu (Show All Bookmarks)? *you can tap the Alt key or press the F10 key to show the hidden Menu Bar temporarily
    cor-el
    • Top 10 Contributor
    • Moderator
    17407 solutions 157253 answers

    Do you have any bookmarks backups in the bookmarkbackups folder in the Firefox profile folder?

    You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.


    You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

    See also:

    If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page or Places Maintenance can't repair the places.sqlite database then remove all places.sqlite files in the Firefox profile folder with Firefox closed to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder.

    Do you have any bookmarks backups in the bookmarkbackups folder in the Firefox profile folder? You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox ---- You can check for problems with the <b>places.sqlite</b> database (bookmarks and history) in the Firefox profile folder. *use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page *https://addons.mozilla.org/firefox/addon/places-maintenance/ See also: *http://kb.mozillazine.org/Locked_or_damaged_places.sqlite *https://support.mozilla.org/en-US/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page or Places Maintenance can't repair the places.sqlite database then remove all places.sqlite files in the Firefox profile folder with Firefox closed to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder. *keep a backup copy of places.sqlite in case a new places.sqlite database has to be created *http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox
    jscher2000
    • Top 10 Contributor
    8632 solutions 70597 answers

    cascadewaterrat said

    The bookmarks are simply gone. There was nothing in this message that I haven't already tried.

    We can't see what you see, so please tell us what you see.

    When you go to the Restore menu, do you see any backups listed from before your data loss?

    If there are no backups listed from the correct time, do have an Old Firefox Data folder on your desktop from a recent Firefox Refresh?

    If you have such a folder, click inside, then into the semi-randomly-named profile folder, and check for a bookmarkbackups folder. If there is one, the files inside will show the date they were created. Anything look useful?

    ''cascadewaterrat [[#answer-1048278|said]]'' <blockquote> The bookmarks are simply gone. There was nothing in this message that I haven't already tried. </blockquote> We can't see what you see, so please tell us what you see. When you go to the Restore menu, do you see any backups listed from before your data loss? If there are no backups listed from the correct time, do have an '''Old Firefox Data''' folder on your desktop from a recent Firefox Refresh? If you have such a folder, click inside, then into the semi-randomly-named profile folder, and check for a '''bookmarkbackups''' folder. If there is one, the files inside will show the date they were created. Anything look useful?

    Question owner

    still no bookmarks

    still no bookmarks

    Question owner

    while in the bookmarks library pressing the alt key or the f10 key does absolutely nothing

    while in the bookmarks library pressing the alt key or the f10 key does absolutely nothing
    jscher2000
    • Top 10 Contributor
    8632 solutions 70597 answers

    Hi cascadewaterrat, can you tell me:

    • In the Library, on the Restore menu, what is listed?

    This article describes where to find that menu if you are having difficulty: Restore bookmarks from backup or move them to another computer.

    Hi cascadewaterrat, can you tell me: * In the Library, on the Restore menu, what is listed? This article describes where to find that menu if you are having difficulty: [[Restore bookmarks from backup or move them to another computer]].

    Question owner

    i get error messages that these add-ons are not compatable with my version of firefox

    i get error messages that these add-ons are not compatable with my version of firefox

    Question owner

    in old firefox data folder bookmarks backup it show the last file modifies was 9\5\2017

    in old firefox data folder bookmarks backup it show the last file modifies was 9\5\2017