Firefox crashes
Hi, after last update i can't paste any information on any site, when i press Ctr+V or Paste from right-click menu, it crashes. In safe mode same situation. I can't even paste the number of crashes report, therefore i am sending it as attachment. What you can recommend?
All Replies (3)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Sorry but I can't paste anything! It crashes immediately after I press Paste. If i could paste smth - there were no problem.
Ok well will save some time and get you to update your Video Card Drivers please. Most times that is what the crash report is going to tell me is the issue. Please do. I have no information about your system as send info to Mozilla is turned off or I could have given you the make/model and seen the drivers. Copy/Paste or type about:support in the address bar and press Enter. Video Card info will be there.