Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why is the new Firefox version a disaster on my PC running Windows 10 - it is so slow to respond to clicks or typing I am using Microsoft Edge instead for this!

  • 3 replies
  • 10 have this problem
  • 1 view
  • Last reply by philipp

more options

I was notified of the existence of the new version but delayed downloading it, on the principle that "completely new" software often has many bugs. However, the automatic update system moved me to the new version, since when, instead of being "twice as fast" everything takes much more than twice as long. I have been estimating response times by counting "1 and 2 and..." and find it can take anything between 5 and about 20 seconds to respond to a click, even for just opening or closing a tab. Typing anything in the new version is a real pain as I can get a couple of words ahead of the screen in spite of being a slow typist and then have to stop as I am not sure it is actually working. I had trouble logging in to my emails, I suspect because Firefox was sending my password a few characters at a time, in spite of my checking there were the right number of characters shown on the screen before sending it. Also one of the tiles on the New Tab tab refuses to be deleted! In case there had been some problem with the update I uninstalled and then reinstalled Firefox but it has made no difference.

Is it possible to return to the old version and, if so, how? If not then I shall just have to abandon Firefox ( I should point out that even Microsoft gave the option of choosing when to move to Windows 10 and going back if you didn't like it but Mozilla has been totally arrogant in introducing this new version).

I was notified of the existence of the new version but delayed downloading it, on the principle that "completely new" software often has many bugs. However, the automatic update system moved me to the new version, since when, instead of being "twice as fast" everything takes much more than twice as long. I have been estimating response times by counting "1 and 2 and..." and find it can take anything between 5 and about 20 seconds to respond to a click, even for just opening or closing a tab. Typing anything in the new version is a real pain as I can get a couple of words ahead of the screen in spite of being a slow typist and then have to stop as I am not sure it is actually working. I had trouble logging in to my emails, I suspect because Firefox was sending my password a few characters at a time, in spite of my checking there were the right number of characters shown on the screen before sending it. Also one of the tiles on the New Tab tab refuses to be deleted! In case there had been some problem with the update I uninstalled and then reinstalled Firefox but it has made no difference. Is it possible to return to the old version and, if so, how? If not then I shall just have to abandon Firefox ( I should point out that even Microsoft gave the option of choosing when to move to Windows 10 and going back if you didn't like it but Mozilla has been totally arrogant in introducing this new version).

Chosen solution

so far we believe it's mostly realplayer hooking into firefox this way...

Read this answer in context 👍 2

All Replies (3)

more options

hi, thanks for reporting this. could you go to the firefox menu ≡ > help ? > troubleshooting information page and take a look in the Accessibility section if accessibility is set to "true" there.

if yes, can you please copy & paste this whole section into a reply in the forum and see if the following fixes the performance problem: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

more options

This appears to have accelerated things, at least for typing, and I am now able to use Firefox to reply! As it happens I do not need to use any accessibility services but from the explanation it appears that anyone who does would have been unable to use this fix. I still think it was negligent to have introduced a new version which would not work straight away. It remains to be seen whether this improvement applies across all functions. As my setup is a very common one I suggest someone needs to correct this problem without delay.

more options

Chosen Solution

so far we believe it's mostly realplayer hooking into firefox this way...