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How do I restore my computer's functionality - NOTHING WORKS not even my keyboard

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  • 4 have this problem
  • 28 views
  • Last reply by FredMcD

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Re: Firefox update to my Windows 8.1 Laptop

I've been comfortable on my computer and online for over a decade but with the new FIREFOX I am lost nothing works - I might as well be a new user as it is.

Currently I AM TOTALLY SCREWED and TICKED OFF. STUPIDLY I installed the NEW FIREFOX update to my computer and it has made my computer so screwed up it is unusable even if I use Windows Internet Explorer.

I don't know everything its done but for starters I can't read my hotmail email. It doesn't open.

I cannot type anything, my keyboard is nonresponsive.

It says I have an AdBlocker that is interfering with the AP that is part of the NEW FIREFOX so I can't COPY any text.

This is just the tip of the iceberg I'm sure there is more wrong aka screwed-up its just since I can't "intereact" I don't know yet.

GMAIL I CAN READ, it still opens but even it is changed even using Internet Explorer.

I can't type anything into OUTLOOK SITE HELP because my keyboard doesn't work in Hotmail - it works in GMail but still the functions are totally screwed up. LIKE cut and paste - No longer can I copy or cut part of an earlier email, it sees the whole thing / email as one whole thing to be copied or not.

WHAT KIND OF INTERNET BROWSER "UPDATE" takes over everything on a computer. Firefox has changed how everything works. Is this some kind of APRIL FOOLS HOAX IN NOVEMBER or malware?

How do I access the RESTORE TO AN EARLIER DATE function?

Outlook / Hotmail which I can't read - it just puts a checkmark as "accessed" SILLY ME - I like to be able to actually READ my email.

The only way I'm able to do anything online is because thankfully I have my APPLE Desktop.

I DIDN'T GIVE FIREFOX THE RIGHT TO CHANGE EVERYTHING ON MY COMPUTER including other programs - this is OUTRAGEOUS.

Re: Firefox update to my Windows 8.1 Laptop I've been comfortable on my computer and online for over a decade but with the new FIREFOX I am lost nothing works - I might as well be a new user as it is. Currently I AM TOTALLY SCREWED and TICKED OFF. STUPIDLY I installed the NEW FIREFOX update to my computer and it has made my computer so screwed up it is unusable even if I use Windows Internet Explorer. I don't know everything its done but for starters I can't read my hotmail email. It doesn't open. I cannot type anything, my keyboard is nonresponsive. It says I have an AdBlocker that is interfering with the AP that is part of the NEW FIREFOX so I can't COPY any text. This is just the tip of the iceberg I'm sure there is more wrong aka screwed-up its just since I can't "intereact" I don't know yet. GMAIL I CAN READ, it still opens but even it is changed even using Internet Explorer. I can't type anything into OUTLOOK SITE HELP because my keyboard doesn't work in Hotmail - it works in GMail but still the functions are totally screwed up. LIKE cut and paste - No longer can I copy or cut part of an earlier email, it sees the whole thing / email as one whole thing to be copied or not. WHAT KIND OF INTERNET BROWSER "UPDATE" takes over everything on a computer. Firefox has changed how everything works. Is this some kind of APRIL FOOLS HOAX IN NOVEMBER or malware? How do I access the RESTORE TO AN EARLIER DATE function? Outlook / Hotmail which I can't read - it just puts a checkmark as "accessed" SILLY ME - I like to be able to actually READ my email. The only way I'm able to do anything online is because thankfully I have my APPLE Desktop. I DIDN'T GIVE FIREFOX THE RIGHT TO CHANGE EVERYTHING ON MY COMPUTER including other programs - this is OUTRAGEOUS.

Chosen solution

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

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Chosen Solution

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia