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Lastest update of Firefox in 17th November, 2017

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I found that the latest Firefox version is not compatible with my computer so when I typed the website links and search, it gives no response

I found that the latest Firefox version is not compatible with my computer so when I typed the website links and search, it gives no response

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36 Edge/15.15063

More Information

Mkll 314 solutions 1978 answers

Hello, what operating system are you using?

Hello, what operating system are you using?

Question owner

I am using Windows 10 system.

I am using Windows 10 system.

Question owner

Mkll said

Hello, what operating system are you using?

I am actually using Windows 10 and been used for several months. Firefox could still be functioning until I updated the latest version.

''Mkll [[#answer-1031106|said]]'' <blockquote> Hello, what operating system are you using? </blockquote> I am actually using Windows 10 and been used for several months. Firefox could still be functioning until I updated the latest version.
mad4evr 0 solutions 3 answers

Hi there, I use Windows 8.1 and also have this kind of problem. Here's a video of what I see in the browser (sorry, the interface isn't in English, but you'll see the browser's behaviour anyway): https://www.dropbox.com/s/wlnjuts1m520pw4/firefox-57-no-response.wmv?dl=0

I've tried refreshing Firefox (thankfully - it's possible in my case) - it doesn't work. I've tried reinstalling Firefox as well. But still no result.

Hi there, I use Windows 8.1 and also have this kind of problem. Here's a video of what I see in the browser (sorry, the interface isn't in English, but you'll see the browser's behaviour anyway): https://www.dropbox.com/s/wlnjuts1m520pw4/firefox-57-no-response.wmv?dl=0 I've tried refreshing Firefox (thankfully - it's possible in my case) - it doesn't work. I've tried reinstalling Firefox as well. But still no result.

Question owner

Yeah, that's exactly what I am facing, but then I doubt if this is a problem of compatibility

Yeah, that's exactly what I am facing, but then I doubt if this is a problem of compatibility
philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23470 answers

hi, another user has linked a problem with similar symptoms to an old version of trusteer being installed on the affected device here: https://support.mozilla.org/en-US/questions/1186380

not sure, but perhaps something similar is happening in your case as well...

hi, another user has linked a problem with similar symptoms to an old version of trusteer being installed on the affected device here: https://support.mozilla.org/en-US/questions/1186380 not sure, but perhaps something similar is happening in your case as well...

Question owner

But what should I do to check if the problem is about trusteer ?

But what should I do to check if the problem is about trusteer ?
philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23470 answers

the other user said that updating trusteer to the latest available version has helped...

the other user said that updating trusteer to the latest available version has helped...

Question owner

I have never installed trusteer actually

I have never installed trusteer actually
mad4evr 0 solutions 3 answers

Hey guys, just want to say, that I suspected some firewall incompatibilities. I use DrWeb, and I've granted all the possible accesses to Firefox application. Still doesn't work.

Hey guys, just want to say, that I suspected some firewall incompatibilities. I use DrWeb, and I've granted all the possible accesses to Firefox application. Still doesn't work.
mad4evr 0 solutions 3 answers

Sadly, as no responses has been received, I've installed the ESR version. It works fine. But guess I won't use Firefox as a main browser from now on.

Sadly, as no responses has been received, I've installed the ESR version. It works fine. But guess I won't use Firefox as a main browser from now on.