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Firefox crashes

Ashwin_kumarVN
Ashwin_kumarVN
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I am unable to use Firefox for past 1 week. Opening theFF brings up a pop-up which says "Firefox quit unexpectedly" and gives option to Reopen. But clicking on Reopen does not help since i get the pop-up again.

Please check the attached report and help me out. I have tried reinstalling FF but does not help with this issue.

Here is the dump from the crash report.

Process: firefox [42951] Path: /Applications/Firefox.app/Contents/MacOS/firefox Identifier: org.mozilla.firefox Version: 57.0 (5717.11.12) Code Type: X86-64 (Native) Parent Process:  ??? [1] Responsible: firefox [42951] User ID: 1918541691

Date/Time: 2017-11-16 12:43:21.407 +0530 OS Version: Mac OS X 10.12.6 (16G1036) Report Version: 12 Anonymous UUID: 5618C7C2-C864-E6DF-43B0-EA48F018482C

Sleep/Wake UUID: 67F624EB-4555-4D58-B3FF-E557DD3CB7A0

Time Awake Since Boot: 74000 seconds Time Since Wake: 9100 seconds

System Integrity Protection: enabled

Crashed Thread: 1

Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x000000010bde5c92 Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11 Termination Reason: Namespace SIGNAL, Code 0xb Terminating Process: exc handler [0]

External Modification Warnings: Thread creation by external task.

VM Regions Near 0x10bde5c92: --> 

   __TEXT                 000000010d2cb000-000000010d2cd000 [    8K] r-x/rwx SM=COW  /Applications/Firefox.app/Contents/MacOS/firefox

Application Specific Information: dyld: launch, loading dependent libraries /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices

Thread 0: 0 dyld 0x000000011b9823d5 ImageLoaderMachOCompressed::libReExported(unsigned int) const + 21 1 dyld 0x000000011b97cd1c ImageLoaderMachO::findExportedSymbol(char const*, bool, char const*, ImageLoader const**) const + 82 2 dyld 0x000000011b97cd62 ImageLoaderMachO::findExportedSymbol(char const*, bool, char const*, ImageLoader const**) const + 152 3 dyld 0x000000011b977898 ImageLoader::findExportedSymbolAddress(ImageLoader::LinkContext const&, char const*, ImageLoader const*, int, bool, ImageLoader const**, unsigned long*) const + 50 4 dyld 0x000000011b9832f2 ImageLoaderMachOCompressed::resolveTwolevel(ImageLoader::LinkContext const&, char const*, ImageLoader const*, ImageLoader const*, unsigned int, bool, bool, ImageLoader const**) + 98 5 dyld 0x000000011b983551 ImageLoaderMachOCompressed::resolve(ImageLoader::LinkContext const&, char const*, unsigned char, long, ImageLoader const**, ImageLoaderMachOCompressed::LastLookup*, bool) + 273 6 dyld 0x000000011b983636 ImageLoaderMachOCompressed::bindAt(ImageLoader::LinkContext const&, unsigned long, unsigned char, char const*, unsigned char, long, long, char const*, ImageLoaderMachOCompressed::LastLookup*, bool) + 70 7 dyld 0x000000011b983d22 ImageLoaderMachOCompressed::eachBind(ImageLoader::LinkContext const&, unsigned long (ImageLoaderMachOCompressed::*)(ImageLoader::LinkContext const&, unsigned long, unsigned char, char const*, unsigned char, long, long, char const*, ImageLoaderMachOCompressed::LastLookup*, bool)) + 1458 8 dyld 0x000000011b9836dc ImageLoaderMachOCompressed::doBind(ImageLoader::LinkContext const&, bool) + 76 9 dyld 0x000000011b979122 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 176 10 dyld 0x000000011b9790f7 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 133 11 dyld 0x000000011b9790f7 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 133 12 dyld 0x000000011b9790f7 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 133 13 dyld 0x000000011b9790f7 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 133 14 dyld 0x000000011b9790f7 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 133 15 dyld 0x000000011b9790f7 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 133 16 dyld 0x000000011b9790f7 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 133 17 dyld 0x000000011b977dc4 ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, bool, ImageLoader::RPathChain const&, char const*) + 216 18 dyld 0x000000011b96d32a dyld::link(ImageLoader*, bool, bool, ImageLoader::RPathChain const&, unsigned int) + 157 19 dyld 0x000000011b96e668 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 3360 20 dyld 0x000000011b969249 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 470 21 dyld 0x000000011b969036 _dyld_start + 54

Thread 1 Crashed: 0  ??? 0x000000010bde5c92 0 + 4494089362

Thread 1 crashed with X86 Thread State (64-bit): 

 rax: 0x0000000000000000  rbx: 0x000000010daeef94  rcx: 0x000000010db2013a  rdx: 0xffffffffffffffff
 rdi: 0x000000010daeef94  rsi: 0x000000010d2d6000  rbp: 0x000000010daeeff4  rsp: 0x000000010daeef6c
  r8: 0x0000000006010010   r9: 0x0000000000000000  r10: 0x0000000000000000  r11: 0x0000000000000247
 r12: 0x0000000000000000  r13: 0x0000000000000000  r14: 0x000000010d2d6000  r15: 0x00007ffff26e2070
 rip: 0x000000010bde5c92  rfl: 0x0000000000010246  cr2: 0x000000010bde5c92

Logical CPU: 6 Error Code: 0x00000014 Trap Number: 14

I am unable to use Firefox for past 1 week. Opening theFF brings up a pop-up which says "Firefox quit unexpectedly" and gives option to Reopen. But clicking on Reopen does not help since i get the pop-up again. Please check the attached report and help me out. I have tried reinstalling FF but does not help with this issue. Here is the dump from the crash report. Process: firefox [42951] Path: /Applications/Firefox.app/Contents/MacOS/firefox Identifier: org.mozilla.firefox Version: 57.0 (5717.11.12) Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: firefox [42951] User ID: 1918541691 Date/Time: 2017-11-16 12:43:21.407 +0530 OS Version: Mac OS X 10.12.6 (16G1036) Report Version: 12 Anonymous UUID: 5618C7C2-C864-E6DF-43B0-EA48F018482C Sleep/Wake UUID: 67F624EB-4555-4D58-B3FF-E557DD3CB7A0 Time Awake Since Boot: 74000 seconds Time Since Wake: 9100 seconds System Integrity Protection: enabled Crashed Thread: 1 Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x000000010bde5c92 Exception Note: EXC_CORPSE_NOTIFY Termination Signal: Segmentation fault: 11 Termination Reason: Namespace SIGNAL, Code 0xb Terminating Process: exc handler [0] External Modification Warnings: Thread creation by external task. VM Regions Near 0x10bde5c92: --> __TEXT 000000010d2cb000-000000010d2cd000 [ 8K] r-x/rwx SM=COW /Applications/Firefox.app/Contents/MacOS/firefox Application Specific Information: dyld: launch, loading dependent libraries /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices Thread 0: 0 dyld 0x000000011b9823d5 ImageLoaderMachOCompressed::libReExported(unsigned int) const + 21 1 dyld 0x000000011b97cd1c ImageLoaderMachO::findExportedSymbol(char const*, bool, char const*, ImageLoader const**) const + 82 2 dyld 0x000000011b97cd62 ImageLoaderMachO::findExportedSymbol(char const*, bool, char const*, ImageLoader const**) const + 152 3 dyld 0x000000011b977898 ImageLoader::findExportedSymbolAddress(ImageLoader::LinkContext const&, char const*, ImageLoader const*, int, bool, ImageLoader const**, unsigned long*) const + 50 4 dyld 0x000000011b9832f2 ImageLoaderMachOCompressed::resolveTwolevel(ImageLoader::LinkContext const&, char const*, ImageLoader const*, ImageLoader const*, unsigned int, bool, bool, ImageLoader const**) + 98 5 dyld 0x000000011b983551 ImageLoaderMachOCompressed::resolve(ImageLoader::LinkContext const&, char const*, unsigned char, long, ImageLoader const**, ImageLoaderMachOCompressed::LastLookup*, bool) + 273 6 dyld 0x000000011b983636 ImageLoaderMachOCompressed::bindAt(ImageLoader::LinkContext const&, unsigned long, unsigned char, char const*, unsigned char, long, long, char const*, ImageLoaderMachOCompressed::LastLookup*, bool) + 70 7 dyld 0x000000011b983d22 ImageLoaderMachOCompressed::eachBind(ImageLoader::LinkContext const&, unsigned long (ImageLoaderMachOCompressed::*)(ImageLoader::LinkContext const&, unsigned long, unsigned char, char const*, unsigned char, long, long, char const*, ImageLoaderMachOCompressed::LastLookup*, bool)) + 1458 8 dyld 0x000000011b9836dc ImageLoaderMachOCompressed::doBind(ImageLoader::LinkContext const&, bool) + 76 9 dyld 0x000000011b979122 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 176 10 dyld 0x000000011b9790f7 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 133 11 dyld 0x000000011b9790f7 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 133 12 dyld 0x000000011b9790f7 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 133 13 dyld 0x000000011b9790f7 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 133 14 dyld 0x000000011b9790f7 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 133 15 dyld 0x000000011b9790f7 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 133 16 dyld 0x000000011b9790f7 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 133 17 dyld 0x000000011b977dc4 ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, bool, ImageLoader::RPathChain const&, char const*) + 216 18 dyld 0x000000011b96d32a dyld::link(ImageLoader*, bool, bool, ImageLoader::RPathChain const&, unsigned int) + 157 19 dyld 0x000000011b96e668 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 3360 20 dyld 0x000000011b969249 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 470 21 dyld 0x000000011b969036 _dyld_start + 54 Thread 1 Crashed: 0 ??? 0x000000010bde5c92 0 + 4494089362 Thread 1 crashed with X86 Thread State (64-bit): rax: 0x0000000000000000 rbx: 0x000000010daeef94 rcx: 0x000000010db2013a rdx: 0xffffffffffffffff rdi: 0x000000010daeef94 rsi: 0x000000010d2d6000 rbp: 0x000000010daeeff4 rsp: 0x000000010daeef6c r8: 0x0000000006010010 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000247 r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x000000010d2d6000 r15: 0x00007ffff26e2070 rip: 0x000000010bde5c92 rfl: 0x0000000000010246 cr2: 0x000000010bde5c92 Logical CPU: 6 Error Code: 0x00000014 Trap Number: 14

All Replies (1)

user1402432
user1402432
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Greetings!

First of all uninstall Firefox complete by following the steps shown below the link properly:

https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer

Then download and install the new firefox from here:

https://www.mozilla.org/en-US/firefox/new/

Hope this helps you.