Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

l loaded the firefox installer 2wice in error and so i am not covered it has reverted back to microsoft browser

  • 5 replies
  • 1 has this problem
  • 5 views
  • Last reply by jscher2000

more options

my pc says dell backup and recovery protection at risk, plz help i need mozilla to put my broswer and also protect my pc. microsoft what it has reverted back to and its not stoping the troubleshoot on the pc. sometimes pc refuses to boot to start or open up.

All Replies (5)

more options

Hello, redownload firefox from: https://firefox.com and follow the on-screen prompts, if you need to set it as your default browser follow this: https://support.mozilla.org/en-US/kb/make-firefox-your-default-browser

more options

hello after the new firefox loaded the old one bearing the shield asked to make changes to the pc and i declined thinking its the old one, what do i do?

more options

When the shield comes up, do not decline -- make sure you have the right installer -- you can get it from here: https://ftp.mozilla.org/pub/firefox/releases/57.0/win64/

more options

i went back ti the new firefox from link u sent and it asked if i needed it to be my online administrator and since i saw d shield i said yes but firefox isnt yet my browser and i dont know if i am protected

more options

I'm confused. When you originally posted, your browser identified itself as Firefox 7, which is rather ancient. Can you start Firefox now after reinstalling? If so, could you check the Troubleshooting Information page to see what version is listed in the "Application Basics" table? Either:

  • "3-bar" menu button > "?" button > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

Now... it sounds as though there might be other issues on your system. Could you supplement your regular security software with some of the on-demand scanning/cleaning tools listed in the support article: Troubleshoot Firefox issues caused by malware. Those are free (or free trials).