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firefox hangs once each morning but at no other times of the day

Posted

I innitially thought that this was due to problems with the places directory, so i forced the creation of a new one (as detailed here https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding#w_create-a-new-places-database)

Unfortunately as they are hangs rather than crashes I don't have crash reports or equivalent. Does anyone have any idea how i can fix this?

I innitially thought that this was due to problems with the places directory, so i forced the creation of a new one (as detailed here https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding#w_create-a-new-places-database) Unfortunately as they are hangs rather than crashes I don't have crash reports or equivalent. Does anyone have any idea how i can fix this?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 27.0 r0

Application

  • Firefox 56.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
  • Support URL: https://support.mozilla.org/1/firefox/56.0.2/WINNT/en-GB/

Extensions

  • Safe Browsing Version 4 (temporary add-on) 1.0.0 (sbv4-gradual-rollout@mozilla.com)
  • IBM Security Rapport 1.4 (rapportext@trusteer.com) (Inactive)
  • McAfee WebAdvisor 6.0.0.117 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)

Javascript

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Graphics

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  • windowLayerManagerRemote: True
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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4310 solutions 60534 answers

When does this happen? When you start Firefox? As the browser is loading? When it loads your homepage?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

When does this happen? When you start Firefox? As the browser is loading? When it loads your homepage? [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Question owner

Typically within the first 20 minutes of me using Firefox. Generally, I have YouTube, Facebook and emails opens. I've now updated to Firefox quantum - and the same thing happens, and I've also tried using chrome. Weirdly the same thing happens.

I had this mornings crash at 5 am when i was working on some late night emails. I'll try starting it tomorrow in safemode

Typically within the first 20 minutes of me using Firefox. Generally, I have YouTube, Facebook and emails opens. I've now updated to Firefox quantum - and the same thing happens, and I've also tried using chrome. Weirdly the same thing happens. I had this mornings crash at 5 am when i was working on some late night emails. I'll try starting it tomorrow in safemode

Modified by alethiadoxy

FredMcD
  • Top 10 Contributor
4310 solutions 60534 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
cor-el
  • Top 10 Contributor
  • Moderator
17691 solutions 160067 answers

Do you have any (cleanup) software on your computer that is scheduled to run during the night and that might check files in the Firefox profile folder?

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Do you have any (cleanup) software on your computer that is scheduled to run during the night and that might check files in the Firefox profile folder? You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox

Question owner

Here are my crash reports:

Report ID Date Submitted bp-bd395354-ba0c-4cce-a763-11d0d0171213 13/12/2017 10:04 bp-a0535ad6-5f57-46e6-933b-ce82d0171213 13/12/2017 10:04 bp-37000e25-2457-4aa0-b750-a89f70171213 13/12/2017 10:04 bp-4c3b98b0-453a-42b3-a41e-d48b00171213 13/12/2017 10:03 bp-524f9122-574d-4624-91da-703a10171213 13/12/2017 10:03 bp-b176ab68-600c-4ad0-b7b0-4120a0171213 13/12/2017 10:03 bp-b30cd0f9-d713-4ab9-b7f2-a10e40171213 13/12/2017 10:03 bp-7688dfa4-2679-4d32-97b1-03e210171213 13/12/2017 10:02 bp-969be261-bbcd-4768-87f6-c6ec80171213 13/12/2017 10:01 bp-99e3cc7c-b21f-4664-a418-ff42b0171213 13/12/2017 10:01 bp-e357331c-057d-4eec-8b22-2de6b0171213 13/12/2017 10:01 bp-ff11d85b-f80b-4a39-853d-fc0d00171213 13/12/2017 10:00 bp-419d35d9-3a1f-4311-9afc-4f3620171213 13/12/2017 10:00 bp-3928c3a4-185a-4fab-85c9-5b8890171213 13/12/2017 10:00 bp-9bcc98c5-644a-4d9f-b026-086920171213 13/12/2017 10:00 bp-13eb2aac-dae9-452b-8422-e98000171213 13/12/2017 10:00 bp-e57fb053-1125-4760-929a-3c2830171213 13/12/2017 10:00 bp-cd654859-aa91-4c41-9e86-a25bf0171213 13/12/2017 09:59 bp-ceb1cf7d-1468-4efe-a2b2-6f77a0171213 13/12/2017 09:59 bp-61c28a92-d5cc-4c9c-a0a2-0b4a00171213 13/12/2017 09:59 bp-407067c4-3598-4423-91ca-1d0f70171213 13/12/2017 09:59 bp-d7699860-70c7-4775-9525-5bd690171213 13/12/2017 09:58 bp-d0f5b12f-ddab-4869-b875-060040171213 13/12/2017 09:58 bp-785b28c5-45e4-4a69-9c4d-4d8590171213 13/12/2017 09:58 bp-e013c4e6-2872-49bd-b93f-2a22e0171213 13/12/2017 09:58 bp-184a87a0-dbd6-4fed-9bfe-e809c0171213 13/12/2017 09:58 bp-fd75cc9d-77f6-4f70-9b65-1ebde0171213 13/12/2017 09:56

(i think the ones at the bottom are the more recent, because i submitted them in the order they on my screen - newest to oldest)

These don't include many of the hangs I've had (so far I had one this morning)- so I am not sure if they will be helpful

Here are my crash reports: Report ID Date Submitted bp-bd395354-ba0c-4cce-a763-11d0d0171213 13/12/2017 10:04 bp-a0535ad6-5f57-46e6-933b-ce82d0171213 13/12/2017 10:04 bp-37000e25-2457-4aa0-b750-a89f70171213 13/12/2017 10:04 bp-4c3b98b0-453a-42b3-a41e-d48b00171213 13/12/2017 10:03 bp-524f9122-574d-4624-91da-703a10171213 13/12/2017 10:03 bp-b176ab68-600c-4ad0-b7b0-4120a0171213 13/12/2017 10:03 bp-b30cd0f9-d713-4ab9-b7f2-a10e40171213 13/12/2017 10:03 bp-7688dfa4-2679-4d32-97b1-03e210171213 13/12/2017 10:02 bp-969be261-bbcd-4768-87f6-c6ec80171213 13/12/2017 10:01 bp-99e3cc7c-b21f-4664-a418-ff42b0171213 13/12/2017 10:01 bp-e357331c-057d-4eec-8b22-2de6b0171213 13/12/2017 10:01 bp-ff11d85b-f80b-4a39-853d-fc0d00171213 13/12/2017 10:00 bp-419d35d9-3a1f-4311-9afc-4f3620171213 13/12/2017 10:00 bp-3928c3a4-185a-4fab-85c9-5b8890171213 13/12/2017 10:00 bp-9bcc98c5-644a-4d9f-b026-086920171213 13/12/2017 10:00 bp-13eb2aac-dae9-452b-8422-e98000171213 13/12/2017 10:00 bp-e57fb053-1125-4760-929a-3c2830171213 13/12/2017 10:00 bp-cd654859-aa91-4c41-9e86-a25bf0171213 13/12/2017 09:59 bp-ceb1cf7d-1468-4efe-a2b2-6f77a0171213 13/12/2017 09:59 bp-61c28a92-d5cc-4c9c-a0a2-0b4a00171213 13/12/2017 09:59 bp-407067c4-3598-4423-91ca-1d0f70171213 13/12/2017 09:59 bp-d7699860-70c7-4775-9525-5bd690171213 13/12/2017 09:58 bp-d0f5b12f-ddab-4869-b875-060040171213 13/12/2017 09:58 bp-785b28c5-45e4-4a69-9c4d-4d8590171213 13/12/2017 09:58 bp-e013c4e6-2872-49bd-b93f-2a22e0171213 13/12/2017 09:58 bp-184a87a0-dbd6-4fed-9bfe-e809c0171213 13/12/2017 09:58 bp-fd75cc9d-77f6-4f70-9b65-1ebde0171213 13/12/2017 09:56 (i think the ones at the bottom are the more recent, because i submitted them in the order they on my screen - newest to oldest) These don't include many of the hangs I've had (so far I had one this morning)- so I am not sure if they will be helpful

Question owner

I have been running in safe mode, largely hang free.

(I've had one hang whilst in safe mode, but that may have been caused outside firefox, by Latex processing a big document)

my add ons are: ADB helper Grammarly for Firefox, IBM Security Rapport and McAfee WebAdvisor

I have been running in safe mode, largely hang free. (I've had one hang whilst in safe mode, but that may have been caused outside firefox, by Latex processing a big document) my add ons are: ADB helper Grammarly for Firefox, IBM Security Rapport and McAfee WebAdvisor
Shadow110 1072 solutions 14836 answers

Crash Reason EXCEPTION_BREAKPOINT

Only submit last 3 crashes, never look at the others.

https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help

Update Video Card Drivers See if you can find updates for your Intel(R) HD Graphics 5500 as they are several yrs old : driverDate: 11-11-2014 You can Google Intel(R) HD Graphics 5500 and find the download page https://downloadcenter.intel.com/product/86210/Intel-HD-Graphics-5500, but you may have to know what generation chipset you are using. CPU-Z would tell you this https://www.cpuid.com/ Can also try : https://www.intel.com/content/www/us/en/support/detect.html I see several errors in the drivers. Old & corrupted Drivers cause a wide range of issues. Please keep them updated to prevent issues and you never know when Intel will stop supporting them.

You are running a unsupported and insecure Version 56.0.2

Update/Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer https://www.mozilla.org/firefox/all/

or go down to 55.5.2 ESR It will continue to get security updates until May 2018, and you can download and install it from this page: https://www.mozilla.org/en-US/firefox/organizations/all/ Note : Legacy Extensions will be deleted or removed in any version update after May 2018.

https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

You should make a backup of your Profile before going back and just because: https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Please let us know if this solved your issue or if need further assistance.

Crash Reason EXCEPTION_BREAKPOINT Only submit last 3 crashes, never look at the others. https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help Update Video Card Drivers See if you can find updates for your Intel(R) HD Graphics 5500 as they are several yrs old : driverDate: 11-11-2014 You can Google Intel(R) HD Graphics 5500 and find the download page https://downloadcenter.intel.com/product/86210/Intel-HD-Graphics-5500, but you may have to know what generation chipset you are using. CPU-Z would tell you this https://www.cpuid.com/ Can also try : https://www.intel.com/content/www/us/en/support/detect.html I see several errors in the drivers. Old & corrupted Drivers cause a wide range of issues. Please keep them updated to prevent issues and you never know when Intel will stop supporting them. You are running a unsupported and insecure Version 56.0.2 Update/Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer https://www.mozilla.org/firefox/all/ or go down to 55.5.2 ESR It will continue to get security updates until May 2018, and you can download and install it from this page: https://www.mozilla.org/en-US/firefox/organizations/all/ <b>Note : Legacy Extensions will be deleted or removed in any version update after May 2018</b>. https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer You should make a backup of your Profile before going back and just because: https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Please let us know if this solved your issue or if need further assistance.